Starbucks

What a location next to the metro! Perfect before taking the train or bus if you need a coffee fix before your travels. Service is decent, and product is what you expect from a Starbucks!

Wow the service is so bad here on Saturday mornings, understaffed and the people working there couldn’t care less… lucky for them their location is great so they’re always busy. Coffee is good one you get them to fix your messed up order.

I dont usually write reviews but I really had to do one for this place HOPING THEIR STAFF IMPROVES. I have been to SO many Starbucks and this is the only place Ive had to wait for more than 10 minutes each time to receive my drink even after being the FIRST PERSON in line.
I was in here today to get my free birthday drink. I was trying to avoid the woman who initially helped me bc she looked like she didnt know what she was doing… and I was right. She told me my birthday drink expired. how can it expire when my birthday was just 3 DAYS ago?! It expires in 30 days!!! And the fact that i havent used it yet! So anyway, I wasnt going to make that a big deal. So I asked her if she can transfer my $ 20 giftcard to my phone so I can earn my Starbucks rewards and pay for my drink. Im not sure what she did after she swiped my card and scanned my phone SEVERAL times but by the time the other lady took over there was nothing in my gift card left. So the second lady continued to swipe my card and scan my phone more than 5x! I kept telling her that I JUST received my gift card the other day and have not used it yet. After trying to figure out what went wrong for 15 – 20 mins, she was able to transfer the $ 20 from my gift card to my phone.
I was so frustrated and embarrassed trying to argue with them that I asked to speak to the manager. I didnt realize that the second lady who took over was the manager. I told her this issue was unnecessary and shouldn’t have taken THAT long to resolve. I was in a rush to go back to work and yes, I give her credit for taking over after the first lady messed up, but it even took her longer to figure it out. After finally getting my drink, the manager was very apologetic and even handed 2 gift cards for free drinks on them. I didnt care about the free drinks, I cared about the time wasted EVERYTIME I come here. Its RIDICULOUS. It seems like the staff can only take SIMPLE orders but anything complicated like a TALL SKINNY VANILLA LATE WITH EXTRA ESPRESSO SHOT or TRANSFERRING A GIFT CARD TO A PHONE seems way too complicated for them to do. This is a very busy Starbucks given that it’s in a very busy location. The staff should be competent enough to work here to avoid customers waiting for more than 5 minutes for their drinks and to take «complicated» orders besides a regular coffee.
For the barista who makes the drinks during the morning shifts on the weekdays, it would be nice if you can speed it up just a little more for people who are in a rush and need to be at work or somewhere else besides Starbucks.
Anyway, avoid this place if you’re in a rush! or if your order is more then just a regular coffee~

First of all, the sign on the door says they open at 5:30am, but on several occasions they have not opened until well after 6am.
Then, there is no heating in this Starbucks, so if I want to study, I have to either bundle up in my snow gear, or take my coffee to the warm meeting room in my apartment building across the street. Then if I come back for a refill, «that’s only for customers who stay in the store.» Well, if the temperature in here was greater than 40 °F, I would love to stay here.
Also, while there are a few nice people working there (Almira!), the majority are incompetent. If I come in to redeem a free drink, it doesn’t matter how many times I tell them, they’ll still charge me. Then when I complain to the manager, she says there’s nothing she can do. Yes, there is — you can refund me and do it right.
Lastly, if I ask for a non-​dairy milk, please use a non-​dairy milk. I ordered a hot chocolate with coconut milk and it was made with regular milk, and when I asked the barista, she acted like it was my fault.
All in all, I don’t care how convenient this Starbucks is — I now go out of my way to get coffee elsewhere.

Came here last Saturday morning just after they had opened, and the two people working in there were very friendly and helpful. I’m knocking down one star because the closing people from the night before didn’t clean up too well. I will still come here since it’s next to the Dunn Loring Metro which is very convenient for those of us who either take the train or bus or both to get to where we have to go.
Had a Peppermint Frapp and a piece of Banana Bread. Both were very good, and looking forward to trying the Lemon Cake today. Hope everyone has a great day now. :-)

Location!
Someone really scored on this one.
Meet me @ the Dunn Loring-​Merrifield Starbucks, boom!
Just steps to the Metro & adjacent Fairfax Connector bus station.
I like that they have parking right out front and plenty of outside seating.
If you want to go to the bathroom you have to request a key code to enter.