Sprint Store

Terrible staff at this location. Will pretend they Are closed and sit there to get paid by the hour while doors locked «normal business hours «Corporate needs to be more involved with the stores instead of hiring kids that don’t really want to work.

This Sprint store is literally a 5 minute walk from my house and I will never set foot in that place again. Why? Because they NEVER give you the whole story. I wanted to upgrade my plan, and after going on the Sprint chat online was given the data about it and walked into the Sprint store on Pickett rd, only to have them tell me that the chat folks did not tell me everything. I do not have the time to get into this in detail, but those folks always make you feel confused.

Just because I can’t mark Zero stars, Sprint is the absolute worse customer service of any corporation I’ve ever encountered. Do yourself a favor and go anywhere else, it can only be an improvement

I agree with the previous customer! This particular sprint store is a joke. They even added stuff without even asking me if I wanted it and there was a fee for it. My phone wasn’t even working and after an hour of playing with it they told me I had to take it to another sprint store to get it fixed. I went to the one in Annandale across from home depot and in 5 minutes
was fixed and working fine!

This place is a freakin joke! They are nice sure but they will drive you crazy and keep you there for hours trying to sell you every crap in the store possible and will not take no for an answer. I felt trapped and I was starting to fall asleep because I was there for so long. The manager is the worse. I was paying for my fiancé’s phone and for some reason he thought it would be appropriate for him to make rude comments about him as if I would enjoy some random man making rude comments towards my fiancé. They made all sorts of promises about waiving this fee and that fee and that I could pay for the new phone in installments and so on. Let’s just say they stole $ 100 that I now cannot get back and I have all sorts of crazy fees I’m paying that they failed to mention. Oh and they also lied and said no one else would be able to sign on the family plan unless they went to the same store. Customer service explained that that was all B.S. Do yourself a favor and stay away from this place and just call and order online or call sprint.

Wonderful customer service. Assistant store manager and service technicians were fantastic!