Insight Imaging – Fairfax

Unprofessional service. Waiting takes forever. The worst part was someone who came after me but went to see the doctor before me while i still was waiting outside.

I went here reviewing a lot of mixed feedback, especially negative ones so I didn’t have much expectation. Good thing it was a totally refreshing good experience for me. the front desk people seem genuine and the technologist over there named Debby was awesome. Took good care of me despite her busy schedule and genuinely seemed like she cared despite some issues I had with my doctor about a CT scan that soon to be won’t be seeing any further. Anyways they were very professional and Debby was delightful.

Absolutely terrible on timing. My appointment was at 9:30 but wasn’t seen until 11:30 because the technician was running a ‘little behind’ due to the first patient of the day arriving late. Not my damn problem. I got there on time. People need to make in on time or get rescheduled. Very bad decision to punish the remainder of the day’s patients by being extra nice to one for being late. It’s a terrible way to run a business. Beyond angry. I will never return here.

I was trying to change the time for an ultrasound for a family friend and a male voice answered he was nice and said maybe he could book my friend earlier at 5 so I left my number. I get a rude call back from a lady saying the office is currently closed and that she spoke with my friend that 6:45 was fine. I’m calling with an optimistic attitude and she was just so rude saying the office is currently closed and wasn’t helpful at all. If the lady had said oh we are completely booked, I would have understood. She didn’t need to keep repeating that they are closed, then why did you call back? Call back when you are open and be more kind. That’s all I’m asking. 6:45 was pretty late and my friend wanted to see if maybe there was a cacellation at an earlier time. The only reason I even called was because my friend can’t even speak English. If this is their customer service, I’m concerned how they are going to treat my friend here.

Staff here are so friendly and professional. They seem to really enjoy their work. I was especially impressed by technicians Debbie and Anthony. If I need scan in the future, I would come here.

The office staff was very courteous and professional. The x-​ray tech was friendly and knowledgeable. And the CT tech, Debbie, was especially nice! I highly recommend this Insight Imaging location.

This is an update to a recent review. My doctor sent me back to have several of the films resume as they weren’t able to be seen properly. I expected they weren’t going to want to do it. Quite the contrary, they accepted blame and were very nice about it. They got me in quickly, were very nice at the front desk and David the xray tech was extremely nice and took care of the films the way they should have been done originally.
Some people must have gotten fired after my last review because the front desk staff knew what they were doing and not dysfunctional like the prior visits. David the xray tech was super, not like the two prior boneheads who didn’t do a very good job, especially the last one who caused me to have to come back and waste time. But David not only did an outstanding job, he took the new images and the good ones from the prior CD and created a brand new CD in less than 5 minutes — something that had taken 30 minutes two previous times.
I’m not sure if this will be the case the next time I go back, but at least this revisit was a breeze and a piece of cake!!!

I got an ultrasound done here, and the overall a great experience. Walking in, I noticed the clinic is clean, and the staff working at reception is really friendly. I didn’t have to wait long, and the ultrasound technician was professional, friendly, and put me at ease.

I found the service from the front desk staff to be what I would expect: polite and professional. The staff performing my scan were excellent. Very friendly, assuring and knowledgable. The MRI equipment appeared new and the XM radio during the exam was a nice touch (even though I couldn’t really hear it over the machine). Overall I would definitely go back to this office and recommend it to others.

I can’t even speak to the service itself, because the intake experience was so bad that I actually walked out almost an hour after checking in.
First, the office is located in a creepy basement of a creepy building. The waiting area is crowded, cluttered, smelly, and there were used coffee cups littering the water machine area. It was a really bad first impression and did not seem like a clean, reputable healthcare facility where I’d want to be seeing a doctor.
Then, the woman at the front desk was rude and basically tried to shake me down for the full amount of service before the service was even performed. Now I’ve been to appointments where you pay «at the time of service» — as in, the service is performed and you pay on your way out — and that is totally fine. But I have never, ever been required to pay in advance. I’m glad I refused to do so because after arriving 20 minutes early for my ultrasound appointment, as requested, and waiting that 20 minutes plus another 35 minutes past my designated appointment time, I got so sketched out by the whole experience that I left.
I called my doctor’s office and advised them to stop referring people here, got an appointment at the Virginia Hospital Center radiology department, and had a much much better experience.

Staff was rude and completely incompetent. Never had a worse experience with any medical provider. Went in to get neck xrays and after the xrays were complete I was told it would take 5 minutes for them to burn my CD of my xrays and they would bring them to me in the waiting room. After a long wait, I inquired about the status and my CD was sitting in the machine ready to go and they had simply chosen not to provide it to me because they were too busy gossiping about other customers and rolling their eyes. I did not receive my xray report in the mail in a few days as I was assured I would, so I called several times to inquire about the status and was told everytime that no record of my report being mailed out was in my record and they assured me they would put it in the mail that day. Now, about a month later, I still have no xray report and the staff say that there is no record of my report being mailed out. I strongly suggest looking elsewhere for your imaging needs.

First, the doctors, nurses, and technicians here are great. The front staff though? Abysmal. They’re rude, condescending, and dont you DARE try to talk to them when they’re eating. I’ve been here twice and they try to shake you down for the full payment. I had to remind them what insurance was for and to bill insurance. The desk staff did not like this. Seriously the doctors & technicians are really great, but that entire front staff should be fired.

I went in for my appointment on a Saturday and was told that they did not have a prescription on file. This happened even though we asked the appointment line if there was anything else they needed from us prior to the appointment. A waste of a drive, gas and TIME just because of incompetence at athe administration level.

I called on Friday and got an appointment for a foot MRI for today. The lady who answered my call took down all my info and said she’d put in for insurance approval. When I got there today I sat in the waiting room for over half an hour. I asked around to the other patients and most of them had been waiting a long time. Then the receptionist told me that my appointment wasn’t in the computer. Why did it take them over a half hour to realize this? Why didn’t my appointment show up in the computer? Why was the next appointment they offered me over a week later (at least, they said)? They had originally offered me yesterday, why would it only take Fri-​Tues for insurance approval before and now over a week? I am definitely going somewhere else to get my MRI.

Needed an MRI of my shoulder. I was referred here by my doctor. I called to coordinate the appointment. The first two attempts I was put on hold and they never returned. On the third attempt we talked through my prescription. They said they had all they needed. When I showed up, they said they had nothing. I called back to my office and had them Email the prescription to my phone and Insight’s Email address. Insight said there was no attachment… despite the attachment being on my phone (from the same Email they received). Finally, they said, «Just show the Specialist the attachment on your phone.» After waiting a total of 50 minutes, I asked how much longer they thought it would be until they started my procedure. «Right now. I’ll call you.» What??? After 10 more minutes of waiting, I asked him again and finally they took me back. First I needed to lie down on a table in a dingy room with dirty ceiling vents and what appeared to be mold running along the top edge of the wall. It was gross. Note: This office is in the basement of a building. Once the doctors started to attend to me, things went ok. The MRI guy was very engaging and professional. Once completed, I went to the «check out» window. They just ignored me. When I told them I was checking out, they said, «You’re all set.» I asked them if they were giving me a cd of my MRI or if I needed to pay a bill. Their response, «Oh yes. Go wait and we’ll call you.» Unbelievable! They gave me the CD and then told me I’d have a bill of nearly $ 200 for something I thought was completely covered by insurance.
Clearly they have an issue at the front desk. The employees had several computer issues, including an inability to receive Email attachments and an inability to print. Their problems appear easy to fix. For those that need to use this facility again, I hope they fix them soon.

Bad. I’m a practitioner and I wouldn’t recommend anyone go here after the disrespect I’ve been shown. Goto Fairfax Radiology first.

The staff are super nice. I called in last Friday and got an appointment the following Wednesday. Now, that is quick. The receptionist ladies were sweet and helpful. And the guy who was in charge of my MRI exam was very awesome at making me feel comfortable throughout the process. I highly recommend this place.

No complaints here. Staff was professional, though the reception staff did seem a little aloof. (Maybe they were just busy.) The nurse who started my IV was gentle and compassionate, and made sure to tell me what to expect every step of the way, even despite me having told her that I am also a nurse and have had CTs with contrast before. (Sometime we nurses think we know more than we do and/​or don’t want to admit what we don’t know, so I think it’s good practice to explain as you, regardless of who you’re taking care of.). Building appears old and the waiting room is small and crowded, making it difficult to avoid the obnoxious television unless you go outside, but I don’t see how that could be helped. Nice, crisp images as a result of the test, which is the most important part.

The service at this organizaton is OK. Overall, it took longer for them to perform their services than they told me it would but it went smoothly. I don’t think their reception is very friendly as I found them rather abrupt, if not outright rude. I’ve been here several times and its always crowded in the waiting room where an uncomfortable seat awaits the patient. I’ve been to other imaging centers and this place has a higher throughput.
The place is not very comfortable or impressive. It has always given me the impression that it was built to process patients quickly to maximize its return. However, I have not heard of any complaints against the imaging product delivered.
One should call to make an appointment though I have received imaging services here where they told me that its a first come, first served basis.

Yes ~ These guys were fantastic. Kind, compassionate, patient, easy to schedule, and prompt. Highly recommend!