Hicks Plumbing

Hick’s Plumbing claims to be a 24 hour emergency plumbing service. However, do not expect them to show up if you have an actual «after hour» emergency. The only after hour appointment that the kept was at 6:30 in the evening and they charged me over $ 350 to tighten a socket on my kitchen faucet extender. Tony said «he felt bad» that he had to charge me so much for such a simple fix. He took longer to writeup the invoice than he did to diagnose the issue and fix it.
I had Hick’s come during normal business hours to snake a drain and they charged me the same supposed «after hours» rate of $ 350.
Meanwhile, I had a true emergency at 12:00 a. m on a Sunday night and Hick’s said they couldn’t show up until after 8:00 a.m. I had another vendor come out, diagnose water that was leaking into the wall in my home. They had to cut into drywall and diagnose the compromised area — they charged me $ 220.
I will never utilize Hick’s Plumbing again. They over charge and are not 24 emergency plumbing services — as advertised.

No one wants to pay for plumbing expenses but it’s one of those homeownership things that you just have to do. We’ve used Hicks twice now with positive results both times. The first time we used Hicks was shortly after we purchased our home. The sump pump failed and the basement flooded. Our home inspector recommended Hicks Plumbing and they did a great job in an emergency situation with no crazy upcharge. The second time was a follow up to the first. We found a drainage issue during the first visit. We got an estimate from Tony and had his team take care of the work. It was done quickly and they were very professional. They had to come back for one adjustment but after that work and adjustment our basement is showing the lowest humidity readings we’ve taken since we purchased the home (even with three feet of snow melting against the side of the house). When they came back to make an adjustment they noticed that the gutter on the roof my be clogged and pointed that out, they didn’t have to mention that but I appreciate the assist in trying to fully resolve this issue. They have been responsive and while I do not love paying for things like this the prices have seemed reasonable. Most importantly the work (again, not something I wanted to spend money on) has been worth every penny; I’ve seen positive results that will allow our home (and investment) to be well cared for. We’ll definitely use Hicks again and continue to refer friend to them.

This was my first time needed a plumber, and these guys were great. Called at 8a, and they were here at 9:30 (for a non-​emergency job). Professional service, and a nice knowledgeable guy (Tony) came out. We had a copper pipe leaking where some shoddy work had been done before. Tony quickly provided an estimate and completed the job. Overall, I would highly recommend Hicks!

Let’s just say I’ve seen my fair share plumbers. I’ve even been fired by one of their competitors — yes, they fired me, and I was their customer!
That said, I screwed up an InSinkerator replacement and garnered a few leaks. We have a party this weekend so needless to say, we needed the sink back in full functioning order. I called Hicks Plumbing late the other night and they showed up bright and early today. Scheduling was a breeze.
The plumber who arrived was amazing. Super Nice guy. Not sure what the other bad reviews are about. Super professional but also figured out right away that I like to be handy (much to my own plumbing fixtures detriment), so he volunteered that I could watch over his shoulder if I wanted. That was pretty awesome. Usually I get kicked out of the room.
He explained everything that was going on as he worked, and even complemented my own handiwork… though realistically I knew he shouldn’t have. Above and beyond all else he gave excellent service.
Despite fixing the problem, he wasn’t yet satisfied with the appearance (I certainly was — you haven’t seen my other handiwork), so he redid and fine tuned his work just to make sure it was beautiful. It’s not often you get to see someone take their craft like a work of art, but this guy did. I am truly impressed. Hicks Plumbing knows how to find good talent.
Ps — I asked their plumber how he felt about working for Hicks plumbing and I was genuinely surprised with the answer. He was giddy. He said he felt «spoiled». He showed off his truck, tools, and said how lucky he was to work for you. Makes me want to come and get a job here. I’ll definitely use again.

Called and they come same day within couple hours. They did a great job on a pressure regulator and pipe on my water heater.

I have never given anyone a bad review in the past. But Hicks plumbing is so unprofessional that I feel I have to make sure everyone knows what type of company they are dealing with.
My main water supply had a leak, I signed up with these guys, they agreed to do the job a few days later. They were supposed to show up at 11 AM to start the job (I had called multiple times to confirm the time so that we could be ready for them) but instead they showed up at 8:30 AM. I was out and my wife was taking the kids for swimming class so we told them that we were not ready for them.
In addition when the guy gave the quote, they mentioned that they were going to pull the line so they will not need to break any walkways. But when the guys showed up they wanted us to sign a waiver that they might have to break the concrete slab and they wont be responsible to fix it. After they explained we signed the waiver and gave it to them. But they cancelled the job and said they won’t do it.
They wasted 1 week, I could have signed up with someone else in the meantime and line would have been repaired. I am a in service industry myself this was so unethical and unprofessional. BEWARE!!!

I got a sewer pipe broken underneath the house and Tony come by and snake it out and didn’t even charge me. I got a reasonable estimate from Tony.
Tony was very professional and knowledgeable. I will definitely use Hicks for my future plumbing service.

My main water supply line ruptured under my front lawn, and after hearing the good reviews and recommendations of Hicks Plumbing from my neighbors (who had the same problems in the past), I called Hicks early Monday morning. Tony Hicks came out to my home within 90 minutes, and gave me a quote that was very reasonable and within the price range I was expecting (it was also half of what another plumber quoted me). He promised to start work that day.
Later that afternoon, maybe around 5pm, a 2-​man crew showed up with a Bobcat. They worked till 1am digging, and cutting and pulling out the old water supply line from the curb water meter into my basement. They dug around and under our patio sidewalk, put back the mailbox, except for some dirt that needs to settle over the next several months; the landscape damage was negligible.
The guys were very professional and courteous. We felt sympathy for them working into the night using lights from the Bobcat and flashlights to finish the job. I can’t express my appreciation and commitment for Hicks to get the job done as promised. It was a relief to get water restored in time for Tuesday morning when the kids woke up.
Highly recommended !

DO NOT USE THIS COMPANY! Dominion contracted this company to us for a water line leak and they have been a nightmare to deal with. It’s a shame that Dominion states that they use trusted and reliable contractors, but then send out the opposite. Hicks was supposed to fix a water line leak, but cut through additional lines and generated a nice bill from the HOA to us. They are now claiming they are not responsible after the owner stated that he would pay the bill. They do not return phone calls and their customer service is anything but. The owner’s wife handles his calls and to say that she is unprofessional is an understatement. PLEASE choose another company and do not put yourself through the headache of Hicks. There should be an option for zero stars, as that is what this company deserves.

We just had them come to our house for a clogged pipe. We have a service agreement with Dominion Power. Before they would do anything they informed us we had to pay to have the toilet pulled. My husband showed them that the clean out valve was under the house. Our house is on a crawl space not a full basement. Immediately the guy said it was not accessible. He didn’t even look. Be careful.

We had a water piper burst in our front yard and Mr. Hicks did an awesome job for a very reasonable price. It burst around 3 a.m., the water company shut off the water around 10a.m. and said it’s on your property-​go fix it. My husband had tried another company first, but they didn’t do underground work and they recommended Hick’s Plumbing. Mr. Hicks wasn’t able to get to our house until around 6p.m., he gave us an estimate with a very reasonable price (that was confirmed by our friend who does construction management). We asked Mr. Hicks when he could come do the work, and made a call and then completed the work on the spot!!! He started work around 6:45 and we had water in our house by 8:30!