FedEx Office Print & Ship Center

The service we got was pleasant and prompt. We had to print several legal documents we brought on a flash drive (using our own paper) and then punch holes in them. We didn’t have to wait for a printer, and they all seemed to be working fine. When we couldn’t find a 3-​hole punch, we asked at the counter and someone brought one out for us after taking a quick look around all the counters to try to find the one that should’ve been out there. We went in the middle of a Tuesday afternoon so maybe we got lucky and it wasn’t their busy time? All the other reviews are surprisingly horrible. No, they wouldn’t give us a discount for using our own paper.

The fact that this location is open ²⁴⁄₇ is the only reason I use this location occasionally. I get bad service every time I come here. I needed some books printed and bound and the response I got was, «Are you sure you want these now? How about tomorrow instead? It’s kinda late for binding.» You’re open 24 hours and there’s 4 employees standing around. Yes, I want it now.

Trying to ship a flat rate box, waited for 25 minutes while the staff shuffled around pretending to be busy packing this guys dresser. Tried to do self service on the computer but alas, it was down. It was definitely a 4 person task with 4 available employees… they needed two spotters, for safety.
After giving up and asking someone in the less busy print section to help me, I got walked back over to where I was waiting in the first place and told «she help you» and then I was left alone for another 15 minutes before I was helped. Absolutely atrocious. Never again.

Service is atrocious. I’m a graphic design student at George Mason so I need to et things printed a lot. I’ve resorted to these guys often mainly because there 24 hr service is extremely convenient. With that said, the people there seem to never have a good grasp of how to complete any printing task. On top of that they aren’t very nice either. Avoid this place if you expect helpful service.

WORST SERVICE EVER. As you can see, I’m not the only one who thinks this place is a real waste of time and money. There’s an old guy in there who basically treated me as if i owned the place and knew what i was doing. He belittled me and made me feel like I was stupid when I only wished if they had an over sized flat copier to copy my delicate 1950s charcoal drawing. I just wanted delicate care and ways I would be able to scan it. He treated me like an idiot and we left fuming after paying for a few copies that didn’t even turn out right because we didn’t want to deal with this horrible service. It was my first AND LAST time I go to a FedEx. I realize ALL of them can’t be as horrible as my experience was today, but I’m terrified to have this awful experience again.

Absolutely terrible. The staff is utterly incompetent and contemptuous of their customers. After taking 20 minutes to make an oversized copy, they tried to force me to buy a flash drive, claiming I could not get an electronic copy any other way. I left in disgust, without my copy. Go to Speedy Printing (
) instead.

Horrible service. They didn’t even bother to look up and recognize that I was there waiting for service. When they finally came around, I asked them to print two documents, five copies each. They have so much trouble using a computer. They were slow and not efficient. Never again am I coming back to this place

Ugh… by far one of the worst services that I ever had.
Went there to print some documents from the web (just moved and didn’t have internet access yet).
Tried to ask one of the workers where the printer was, and I guess her being on the phone was more important, since she completely ignored me while I stood in front of her and tried to ask her where the printer was. Mind you, I knew she was on the phone, so I just wanted her to point me in the direction.
Once I found the printer, and asked how I get my documents to print, she came over super annoyed that I didn’t know and kept barking «color or not!!» when I just wanted to know how to print. Finally fed up, I just went back to my computer and she just walked away without even trying to help me out.
Probably use this place to ship things, assuming that lady isn’t behind the counter, but by far, one of the worst experience I had at a FedEx/​Kinko location.

On January 31, 2011 my family and I had four passport pictures taken at this location. Yesterday, we went to apply for passports at our local post office. After waiting in line for an hour, we were told that two of the four photos were overexposed, and could not be used. We did the only rational thing, and had the post office take two photos.
When I went to get a refund for the poorly taken photographs this afternoon I was told that I needed a receipt. The photos were in the FedExOffice holders (obviously were purchased from FedExOffice). I explained that I could not find the receipt — didn’t think it was an important one to save, ASSUMING the person who took the photos knew what they were doing.
Finally, I was able to produce a copy of my Visa statement. If I had paid cash for the transaction, I would have not been reimbursed.
There was no apology for the shoddy service performed, my wasted time, or my added expense of paying more for the post office photos. I left this local store with a very poor impression of the FedExOffice company and the manager I dealt with.

Went in on a Tuesday to have business cards printed, was told they’d be ready by Friday. When I hadn’t heard from them, I called and was told different stories. First version was that I need to come in to approve a «proof» (I was never told this when I first placed the order, nor did I request this). Then I was told I didn’t need to come in to approve a proof. Job was supposed to be done on Thursday, but they couldn’t tell if it had in fact been done. I ended up cancelling the order.