DC Pups

I feel as if I must write a review on here to give DC Pups a better image. I had a GREAT experience with them and have two little puppies who have just made my life that much better. We have a malti-​poo and a yorkie-​poo and they are fantastic dogs. Nate was very accommodating for us to come and look at the dogs and Cody went through with us over and over again how to take care of them the first crucial 48 hours when they are brought home (we were new puppy parents). I am sorry to see that a few folks have had bad experiences, but mine was great and I just had to write that on here.

Ok all of these bad reviews is ridiculous. DC pups is amazing! My puppy is almost 1 years old and he is very healthy, active and social. DC pups provided me with my first puppy and it was a great experience. They were very patient and caring and provided me with a lot of helpful information. Im not sure what people prerogative is with the com paints but I give DC pups 2 thumbs up!!!

DC Pups provided what may be my worst customer service experience. I purchased a puppy from them as a retirement gift for my parents and paid a $ 200 deposit, as well as a $ 50 hold fee because I couldn’t pick him up for another week and a half as I would be on travel for work.
Right after I left, I spoke to my parents and they told me that they would be traveling out of the country for an extended period of time next month and when I mentioned the puppy they said it wasn’t the right time, nor do they have the capacity to care for a puppy. I immediately called the Owner, Nate, which was less than an hour and a half after I purchased the puppy, well within their business hours (4:00pm). I figured although the deposit was non-​refundable, given the circumstances, he would work with me to cancel the transaction since I literally just purchased the puppy-​the bank hadn’t even processed the payment yet. I tried multiple times that evening to reach him via phone and left messages, and sent an e-​mail. No response. I called multiple times the first thing the next morning and didn’t get a response and when I did reach him, he blew me off and said he was busy and would get back to me. He finally called me back hours later and said he wouldn’t refund me my deposit, but would give me back my $ 50 hold fee. I told him I felt robbed because it wasn’t like anyone missed an opportunity to purchase the puppy in the less than 24 hours that I made the purchase and I actually tried to reach him within an hour and a half after making the purchase. He said he’d consider refunding me the $ 200 once he sold the puppy.
I then spent a month e-​mailing him and texting him about the refund at at one point he said he sold the puppy and that he’d refund me the entire $ 250. Trying to reach him was nearly impossible and when he actually responded he had excuses from «I’m swamped», «I was on vacation», and «I was moving». I finally received the check after a month of persistent follow-​up and frustrating excuses and it was only for $ 50. I’m not sure if at any point he really considered refunding me the entire amount, but I feel like he kept putting me off hoping I’d give up and let it go.
I’m done expending my energy into this so he won in the end, but I do want potential customers to know this: 1) Don’t expect good customer service here, and 2) The fact that he made $ 200 off of someone who, not even two hours, after the purchase realized the puppy wouldn’t get the attention and care it should get is telling that he’s more concerned about taking people’s money than making sure a puppy goes to a loving and caring home. It was my fault for my hasty decision and putting a «non-​refundable» deposit down, but it’s frustrating that I lost a $ 200 deposit on a puppy I «reserved» for less than 24 hours that I never even took home and he ended up selling to someone else shortly after.

They sold me a sick yorkie who passed away within a week. They appologized saying they could not have known the puppy wad born ill and would replace once they had puppies ready to go and now 2 months after they won’t answer my calls.

I bought a teddy bear pup from DC pups on April 24, 2015 for my daughter who is graduating from college. In less than 24 hours, the puppy started vomiting, with bloody diarrhea. My daughter called Nate as instructed and gave him his symptoms of vomiting and diarrhea. He instructed her what to do and advised against taking him to the vet. The puppy’s condition deteriorated quickly and we made the decision to take him to an emergency vet. The puppy became dehydrated and lethargic. Upon initial evaluation and symptoms, it was suggested the puppy had parvo. However, this test thankfully came back negative. Upon further testing, it was determined the puppy had giardia or parasites. In fact, the vet said it was one of the worst cases she had ever seen in her years of treating dogs. The vet wanted to keep the puppy overnight to observe him and to administer i.v. fluids because he was dehydrated. He needed i.v. fluids, anti-​nausea meds, anti diarrhea meds and antibiotics. I called Nate while my daughter was at the vet and he said we were overreacting and that he had never seen a dog die with giardia. He said that we had everything we needed to treat the dog in the «puppy starter kit.» Nate is not a vet and should not be instructing people on how to diagnose and treat puppies. In fact, the vet told my daughter she was not comfortable with the meds given to us by Nate and instructed us to throw all of them away. In fact, the dewormers given are no longer used by this vet and they do not recommend using them. She also started that a normal healthy puppy does not have giardia of this magnitude. She told us that she suspected that this dog was probably the product of a puppy mill, although we can’t accuse DC Pups of this practice.
This is my concern. Giardia is extremely contagious to other dogs and even contagious to humans, although Nate says it is not contagious to humans. It most definitely is. My daughter had to go home and sanitize everything, especially areas where there had been fecal matter. I am very concerned for the other puppies who came in contact with our puppy, and am especially concerned for the puppy Jake who was actually with our puppy. Owners who bought a puppy or who was crated with our puppy, Porter, need to be notified immediately and their puppies need to be treated immediately with medication obtained from a vet, not Nate’s instructions and medications.
My instincts should have kicked in when we went to pick up our teddy bear puppy. We went to a bottom level of an old home on Main Street in Fairfax Virginia. I didn’t feel it was the cleanest setup and our puppy was not very clean. However, he was so adorably cute, we couldn’t walk away from him. My opinion, and of course, its only my opinion is that these guys are brokers of puppies and that scares me to death. I am an animal advocate and lover of animals and have rescued many dogs.
As of last night our little puppy renamed Jefferson is doing well and will probably will come home today hopefully. He is one of the lucky ones. Please please please share this with anyone who bought a pup from DC Pups.
In addition, I hope Nate will do the right thing and help with our vet bills. He said he would help with some of the diagnostic testing but will not cover the overnight stay. Can you believe that??? It doesn’t matter we wanted this puppy to have the best possible chance and we stand behind the vet’s decision to hospitalize him.

not a breeder… but a broker of pups more than likely from puppy mills of ohio…

I hate to leave bad reviews but when I looked this place up– I barely saw any so I hope this will be helpful to others.
We bought a puppy from this place but less than 12 hours later (literally overnight) we realized the puppy needed more time than we could devote to him and after talking about it and researching it all night– my husband and I realized the puppy had to go back :(it was really hard on me because I felt like I should have researched how much time a maltipoo requires. With our work schedules, he would have to be home like 9 hours a day. Not going to work for a maltipoo because then they develop attachment issues.
So we called dc pups to see if they would take him back and after some convincing they surprisingly agreed. I expected for them to charge us something so when they said they would return everything but 200 dollars, we figured that was fine. They even signed something stating they would do so. They did say that someone else had to first buy him and we also said that’s fine.
But then when we got the refund check he took 200 off the price before tax which meant that he took 266 off instead of 200. So I text the main person, explaining that when he agreed to 200 off that’s what it meant. We had the puppy for 12 hours overnight, 200 is more than enough. It’s not like someone else was going to adopt him during the time we had him because it was late at night when we took him home. The owner ignored my text.
Then I texted him a week later and he responded stating he can’t refund the tax but I assumed not refunding 200 covered the tax too! If that’s what they meant, they should have said that. So I replied explaining my point and was very polite but he ignored it again.
I guess it’s just 66 dollars but I felt like they took advantage of the situation and if they aren’t honest over 66 dollars, what else aren’t they honest about? I was very very disappointed.
They also handled it so unprofessionally. They could have called or tried to fix it but they did nothing. And I didn’t push it anymore because I was very nice and if they weren’t going to respond to kindness, I didn’t have the energy to be rude.
I would have given them more stars for even taking the puppy back but they made 266 dollars off of him, so did they really even do me a favor?
So unfortunate