Collision Specialist of Fairfax

This business is outstanding! After I hit a snow pile and my bumper was rubbing on my tire, I brought my Lexus in to see if they could do a quick fix until I could get it repaired. It was 30 minutes before they closed. Al went above and beyond and FIXED my vehicle on the spot. I can’t say enough good things and I would recommend Al and his business very highly!

Third time around with these guys in a very unfortunately short time frame. They are always good about updating you on the status of the repair and keeping you aware of the timing. Jose is my new bud, I called him so many times. Hopefully there isn’t a fourth occasion to come back but if there is, I will head back to collision specialist. BTW — great relationship with Enterprise Rental down the street so it is easy to get a rental.

Collision Specialist of Fairfax is amazing. The level of customer service and workmanship is unparalleled. They’re also lightning fast too. Car went in on Tuesday. Car was ready for pickup by Thursday. I’ve already recommended a few of my coworkers to keep Collision Specialist in mind should they have an accident.

What an excellent company! Al and his team are simply the best auto body repair shop I’ve had the pleasure of working with. His efficient and pleasant front office staff are welcoming and take care of business promptly. The work on my car was beautifully and precisely done, the cost was very reasonable and when I picked my car up, it had been washed and detailed. 5+ stars for the awesome repair quality, customer service, cost and professional manner in which Al runs his business. I’ll continue to use Collision Specialist of Fairfax for future body repairs.

I’ve been to Collision Specialists on a couple of occasions and have always found them to be honest, thorough, and demonstrating quality workmanship. On my last visit, I had knocked off the roof rack from my SUV, partially removing it from the roof. Al came out and looked at it and said it could be fixed rather easily. No wait, no insurance, no paperwork, he just called over one of his body men and took care of it on the spot in about an hour at an extremely reasonable cost. These guys are great!

I have taken 3 different cars over the past 10 years to Al Marshall, the absolutely delightful owner of this shop, and I couldn’t be happier. Honest, reliable, well-​priced. You just can’t do any better. I wish all businesses were this quality.

Collision Specialist took care of me from Day 1. I was provided with excellent customer service by all of the employees. Since I needed to also rent a car with Enterprise while my car was in the shop, Collision Specialist was able to coordinate with Enterprise to pick me up. When I picked my car up, I was very pleased with their work. They even cleaned up some scratches I had on my car!

I have a 17 year old driver, need I say more? I went to Collision Specialist of Fairfax because the passenger side, front bumper was coming off. Although we had popped it back in, when my teenager drove it again, the bumper came out again. I called around noon on Friday and spoke with a very nice, professional gentleman named Marvin who was able to get me in for a free estimate at 10am Saturday morning. I was running a few minutes behind and was concerned about what attitude I might get but Marvin, who was manning the front desk, was again extremely nice and professional. I filled out a simple form, handed it back to Marvin, and settled in to a chair thinking I would have to wait a bit. Within 2 – 3 minutes, Eduardo came in with my form and asked me to follow him outside to my vehicle. He took the time to listen to what I had to say, asked questions, look at the damaged bumper, and made recommendations. He told me he thought he could re-​attach the bumper and didn’t recommend replacement but that, if I wanted to replace it, I could. He estimated the cost to replace and repaint the bumper to be roughly $ 300-​$ 600. I was shocked that he wasn’t trying to sell me on the replacement! He sent me back into the waiting area and took the car. I kid you not, roughly 20 minutes later, the bumper was fixed. Eduardo walked me back out to the vehicle, explained exactly what he had done to fix the bumper, explained what might cause it to come loose again (remember, it’s being driven by a 17-​year old!), answered my questions, and handed over the keys. Cost: $ 0.00. I felt bad leaving without having to pay! Eduardo really spent a lot of time with me and my vehicle. I would HIGHLY recommend this place to anyone who needs body work done on their vehicle. The customer service provided alone is enough to at least go and get a free estimate done.

I couldn’t be happier! My car is very special to me, and Mr. Al Marshall and staff at Collision Specialists take care of me every time. From headlight polishing to adjusting doors and trunk, they do it all and the ensure the customer is satisfied. I am a customer for life! Recently, my car was scratched when I was out of state visiting family in Pennsylvania. I simply texted Mr. Marshall a picture of the damage and he was able to advise me over the phone. Best of all the door panel did not require painting! Thank you for your outstanding customer service and service to the community of Fairfax! I will recommend your shop to everyone I know.

I had a run-​in with a pole in my parking garage, which resulted in some serious damage to the side of my car. I went with Collision Specialist and I’m so glad I did. The price they quoted me was far less than the other estimates I received, they kept me apprised of the status of my car, and they had my car back to me in half the time they estimated the job would take. My car looks good as new, thanks to the washing and buffing they gave it. I highly recommend Collision Specialist!

My car recently got rear-​ended. Thankfully, it was only minor paint damage with no cracks, dents, or major body repair needed.
I went with Collision Specialist based on reviews and I am highly impressed with their service. I’m VERY particular about my car and wanted a perfect match for the paint repair to the rest of the body (I provided the paint codes).
Thien only did a great job with the repair but also got it done a day early. They also washed and detailed the car, and they even picked me up from my house so I could retrieve my car.
Based on my excellent experience, I cannot recommend Thien and Collision Specialist enough. Go to them if you want the job done right.

Excellent experience. Worked closely with my insurance company and excellent work completed quickly.

I highly recommend Collision Specialist of Fairfax. I first found them on Unilocal and already liked them based on the ratings alone. I had to go through insurance to repair my bumper and it just so happened that State Farm had them on their list. I took my car in on a Wednesday to have my bumper repaired. I worked with Theim who was super nice and helpful. I had unrelated damage to the other side of my bumper which Theim quoted me a more than fair price to fix. I was supposed to pick my car up on Saturday and Theim called and said that it wouldn’t be ready until Monday and to make up for the inconvenience he would only charge me half of what he quoted me for the extra repair. Come Monday my car was ready as promised and it looked GREAT! I have 0 complaints and would without a doubt refer friends there.

The best service I have ever had.
In a nutshell, I went there ready to pay up to $ 500 to replace the bumper of my old Nissan. The guy there taught me how to fix it myself with no cost. He even wiped off some small scratches for me for free.
For a longer version, please first refer to my review for WT Auto Body to get the background of my story (
).
After I had such a bad experience with WT Auto Body, I called my dealer friend to ask for a good body shop. He recommended Collision Specialist. So I went.
At that moment, since I felt that my attitude with the WT guy might have contributed to the falling-​out, I tried to be nice and patient. Eduardo received me. I tried to explain how the bumper was ripped off. But my English wasn’t that good and I was mumbling and stuttering. But Eduardo just listened with patience.
After some quick examination, he said the following «I would just re-​attached it or tape it so I don’t have to spend another $ 600 on it. I might get you $ 400 something, but you shouldn’t spend that kinda money on an old car like this, especially when you can just fix it.»
This totally caught me off guard as I was prepared to haggle. I asked how. And he told me that I can get a larger size washer, and re-​screw the bolt with the washer on top to sandwich the ripped screw hole. (I forgot his exact words as I don’t know the jargon well enough. But that’s the essence of what I did following his instruction.)
At first I did not fully understand as there were some new words as «washer» and «bolt». So I just asked how much they would charge if they do it for me. He said if I have them do it, they would have to replace it entirely because all their services come with warranty and just re-​attaching it like that does not warrant a warranty. He also added that there are people who’d like to take my money for it, but this is really something that I can do myself.
Hearing this, I felt very relieved and decided to take his advice. So I asked if he could explain the method again. And he gladly did.
And I did fix it. And saved myself at least $ 400 (of course, $ 700 by WT’s metric).
But their hospitality was not over. Later, since I felt a little indebted for the free help, I decided to have them fix the scratches on the bumper. So I went back and told him that I have brought some business in return. He smiled and said I could get some nail-​polish-​remover to wipe those off. Seeing that I was a little confused, he said «I’ll show you». Then he went to another room and came back with a piece of cloth and a bottle of liquid! He even did all the wiping for me! And, again, for free!!!
I was really moved. And said «thank you» a million times. I don’t know if there are other ways that I could thank him except for writing a positive (and honest) review on Unilocal and using their service whenever my car needs to. I hope other people in Fairfax will read this and do the same.
p. s. As much as I value all the free service they have given, I value the business ethics and moral motivations supporting those service. Eduardo said that «nowadays the rip-​off deals have made the buyers wary of any sellers. But we try to treat everyone the way we would treat our mother.» To which I replied «I truly felt that.»

We brought in our car for some bumper and door repair. Tien was our rep. He was very friendly, fair and did an excellent job with the repair work and the estimate. I highly recommend him for your repair work.

Thien, the manager is awesome. He’s extremely knowledgable and goes above and beyond to get the job done at 110% satisfaction level. He’s very honest and always makes you feel like a priority. The entire staff here is friendly, and prices are more than reasonable. More importantly though — they do great work. I hit a pile of ice and my whole front bumper fell off, but you would never know looking at it now.
Collision Specialists also detail cars and do an exceptional job. Your car will look like new, that I can promise you.
Give these guys a try and you won’t be disappointed.

My SUV was rear-​ended and I called my service shop to see who they would recommend to get the SUV back bumper replaced. They recommended Collision Specialists of Fairfax, and so I dropped off the SUV with them on a Thursday and told them that I would need it fixed by the following Friday morning as I needed to take it out of town. They committed to getting it done by then, and contacted me repeatedly during the week to update me on the status. Even though they found more work that needed to be done (repainting, misc. parts, etc.), they got it done on time and the work was excellent. I highly recommend them!

Someone backed into the front of my car and this place was on my insurance’s list of recommended places, so I just went with it without looking at any previous reviews. I would give 5 stars for the customer service and the speed of service because they kept me up to date on what was going on with my car and finished the repair earlier than estimated.
Upon checking out today, they were trying to charge me for the deductible, even though my insurance had clearly made a full payment to the shop yesterday — now I’m not sure if it just wasn’t updated in their system or if I was getting scammed since I might look like a young, potentially clueless female, but I knew for sure that i didn’t have to pay the $ 500 deductible. They called my insurance to verify this and once that was clear, I was good to go. Once I got home, I checked my center console and noticed the one dollar that I always keep in there was missing. I know there is a sign inside the shop that says they are not responsible for items left in the car, but damn someone must have been really thirsty to steal a one dollar bill! Luckily, I had taken all of my electronics out. I popped open my trunk to see if the shoes I left in there were still inside (yeah I keep extra/​crappy spare shoes in my car cuz you never know), but I noticed one of my flats were missing! Hahaha the first thing that I could think of was maybe an employee saw a huge bug and grabbed one of my shoes to smash it with and then forgot to put it back??? Or maybe someone just likes to steal single shoes and smell them… but why would they be in my trunk to begin with since the repair was on the front of the car? Whatever the case may be, I hope that person is happy with my one dollar and one shoe… I am now iffy as to whether or not I would bring my car here in the future and that’s unfortunate because everything else was fine!

Stan is the man!
My vehicle was involved in a small «Ding and Dash». If you are an Enthusiast, you know there are no small dings. I was probably one of the most annoying customers they have experienced in a while but Stan «Speedy» handled my annoyances like a pro!
The work was done a day ahead of schedule and I was kept updated on how things where going. I know I was a pain but the team «Entertained» me even through some after service touch-​ups.
I would recommend this shop for work. If everyone has the same high standards as «Speedy», then you are in for a great experience.

THE BEST CAR BODY SHOP IN THE AREA!
I was involved in a 4 car pileup on Little River Turnpike a little over a month ago which left my car drivable but only at low speeds. At first, I figured with the extent of my vehicles’ damages, I better take my baby (2010 Civic EX Sedan) to a Honda-​approved body shop and didn’t want to risk using a low-​budget body shop. After dealing with the insurance companies of those at fault, I went ahead and took my Civic to whom my insurance recommended: Collision Specialist of Fairfax (CSF).
The POC for my repairs was Thien. I was very surprised by his, and the entire staffs’, professionalism and customer service. From the moment I called to schedule a drop off they were quick and courteous for my business. In the end my repairs totaled out to $ 7500 and I couldn’t be happier with the way they came out. I received updates about twice a week and if I had a question I got a response that instance. When I went for my pick-​up, Thien was busy with another customer but they did not leave me waiting, Antonio quickly came and went over the repairs with me.
A couple days after, I took my car to Carmax and Honda to see how much my vehicles’ value had dropped. Surprisingly, Carmax offered $ 1000 more than Honda but they did mention the repairs done on my car were of the highest quality they’ve ever seen. And my sales person assured me, they see A LOT of repaired cars! I’ve done a full inspection of the front/​rear and can’t find a single flaw. All repairs were done using OEM Honda Factory parts (they claim it’s State Farm’s policy?).
My vehicle had severe rear/​trunk damage and minor front damage.
It’s unfortunate that a car has to end up at a body shop but if you happen to be in one, take your ride to these guys. They have excellent customer service and workmanship is of the highest quality.