C & A Cleaning Service

Connie appeared enthusiastic and helpful regarding my situation (she «talked a good talk»). Problems with service include but are not limited to:
* Ceiling fan and ceiling in large bedroom left un-​cleaned — this was one of two specific areas of concern discussed as important to clean.
o I noticed this after they left when I turned the fan and light off, but since I planned for them to return the end of the month for the first of regular monthly cleaning, and I was extremely busy, I figured I’d wait to have it take care of.
* I also noticed that many pieces of furniture were still un-​cleaned but again, I decided just to be very clear next time.
* Small bedroom not cleaned properly — I pointed out to Connie on the original visit THE this was the most important area of concern as my daughter and two tiny children were coming to stay for a month and it was vital that it be cleaned.
o Connie volunteered that the best thing to do would be to move the bed and clean under it in addition to the general areas and to flip the mattress, vacuum it and spray it with their ‘special’ vinegar solution to ensure the bedding is fresh
o She also volunteered that she would easily ensure the stains were removed from the carpet, with another ‘special’ vinegar solution.
The mattress was not flipped but the bed was not moved and cleaned under and the stains were not cleaned up
Worse, the floor wasn’t even vacuumed along the edges of the room or in the closet
When my 1-​year old grandson walked out of the room with an old bandaid in his mouth, we took a good look at the room and found that there were pieces of glass under the desk and along the edges under the baseboard heat, there was trash in the closet, the corner shelf in the closet had not been cleaned off, the carpet had not been cleaned.
As soon as I saw the condition of the room (over a week after the cleaning took place) I called C&A cleaning services to describe the situation. There was no response so I left a message.
After waiting nearly a week, with no response, I tried to call again 3 times leaving messages each time with no call-​back.
Finally I had my daughter call from a different telephone number. This was minutes after my last call to which there was not an answer. She asked to speak with Connie and when Connie came to the phone she handed it to me and I finally was able to speak with her.
Her response was extremely defensive, argumentative, and excuse-​making. Although it was billed as a «gig» for a single price not an hourly fee, one of her arguments to me was that she «had to pay those girls for 18 hours.» I reminded here that from the time they knocked on the door until the time the left was less than 4 hours and there were only 3 «girls» for a total of less than 12 hours which is over 30% less time that she claimed they were there. And then she argued that it wasn’t hourly. Not the point at all since she brought it up.
We discussed having her come or send someone to take care of things and she said she would get back with me. I have not heard from her and doubt that I will.
As stated earlier it was my intention to have monthly cleanings but not only will that not be the case, I have canceled the post-​dated check for reasons stated above and I will absolutely spread the word about the attitude of this owner of C&A Cleaning Services.

I needed a moveout clean in Fairbanks, AK (last minute cancellation) and they were able to get my house cleaned the same day! Connie was sympathetic about my situation, energetic, and helpful. The crew was knowledgeable about their job and they worked efficiently. They cleaned everything from behind the fridge and stove to washing the windows inside and out. I recommend C&A cleaning for a top quality move out clean!

Great deep cleaning and the do regular maintenance too.