Russ Monroe’s Cremation & Funeral Services

Extremely disappointed with the way they handle everything here. They have maid a mess of my mothers cremation. Not one thing has been on time the wrong urns have been ordered, it’s hard to communicate with any one, it’s been a whole month and her ashes haven’t been returned, and when they try to have the us (the family) place her ashes in one of the keepsake ! Too bad the people there are nice but this is a sensitive business, and for nothing to be in order is exstreamly frustrating.

Working with Margaret Munroe was like having a family member help us with my dad’s funeral arrangements. She was always available to talk and went out of her way to make things easier on us. She laughed and cried with us during the services and showed nothing but compassion the entire time.
We had called a few other larger funeral homes and got transferred around to so many different «departments» the whole thing was just unpleasant. When we called this funeral home we never spoke to anyone but Margaret and she was always happy to help. Obviously we hope we don’t need to use their services any time soon but I would certainly recommend her to any dear family of friend. Thank you Margaret :)

Excellent pricing but everything took forever. When they say Monday, they mean the following Friday. The cremation took 16 days. They said they would call to tell us when she would be cremated, found out after it was already done. The death certificates took 19 days when I was told it would take 8 – 12 days. When the certificates arrived at the funeral home, nobody called to let me know. I only found out when I called to complain it was taking too long. Shipping the cremains — they told me they would be shipped Tuesday for a graveside burial back east the following week, called four days after that to tell me they would ship them that night instead — since it’s Friday I don’t know if they’ll arrive in time. Although the people there seemed very nice, I was just disappointed that it didn’t run smoothly or on schedule.

I can tell you from personal experience that you will not find anyone as professional and caring as Russ Monroe’s. I have used them three times for my funeral needs. First my father-​in-​law, then my mother-​in-​law, and now for my husband. Their prices are reasonable, they offered a wide variety of options, but most importantly, they listened to our needs during very difficult times. Additionally, my husband passed away in San Mateo County and Russ Monroe’s did an exceptional job of handling all of the hurdles that were thrown at them, including dealing with the SM County Coroner’s Office. I cannot thank them enough for going above and beyond. There are not enough ways to thank them for everything they did.