Performance Bicycle

I am a newby to cycling. This shop has consistently been awesome. Bryan has helped me on a number of occasions and every time has done something that proves great customer care still exists. For people use to self serve big box experiences and ATT like customer service this is the answer. All the staff members have been equally helpful. Whoever is in charge of the standards for customer care at this shop is doing a great job. The prices are also very competitive. I recommend this shop to everyone.

Went in with my bike and got the basic maintenance plan. It was about noon when I took it in and was told it would be done by 5 which it was! Got a phone call. The bike feels brand new! Nice and tight. They did a great job and reasonable prices. Will be back.

My wife and I are just starting out as bicycle hobbyists, having purchased a couple of used bicycles, I was in need of an experts touch to be sure they were functioning soundly. I called and spoke to the guys at performance, top notch service and great prices, all served with above and beyond «helpful attitude»! Great crew, keep up the good vibe!

I had a flat tire. Even with the maintenance plan that covers the labor cost I would still have to pay for the new tube. After examining the leak the staff there said it was not a puncture but due to weakness in the material. They gave me a new tube for free. they also re-​service my tire to make it even. Both the older man and the girl were super nice and friendly.

After going to five bike shops I experienced above and beyond customer service and knowledge from this performance bikes. Chris B. Was extremely friendly patient and knowledgeable when helping me pick out my first road bike. Even though this performance bikes isn’t the closest to my home I will most likely come to the store because of the service and knowledge I receipt. Thanks Chris B!

Every time that I have come into this Performance, I get nothing but excellent customer service. Everyone is very knowledgeable, professional, enthusiastic, and happy to help. This makes a bicycle newbie like me feel really comfortable and excited about the sport. Everyone that has helped me has gone above and beyond to help.
I bought a bike here and one of the guys told me to set aside about 20 to 30 minutes for him to go over the bike with me when I picked it up. I appreciated that so much. Ninety percent of the things he explained to me I did not know.
Another time I came in for some accessories and one of the sales reps gave me great recommendations and wasn’t pushy at all. Again, superb customer service and awesome experience.
THANK YOU GUYS! I will gladly trek to this store from Elk Grove for all my bicycle needs to avoid the Arden store. Eek.

Noreen at the Fair Oaks location was over the top helping a friend with his shopping needs… Friendly, cooperative, courteous, and helpful! Excellent sales employee.

Purchased a GT Helion Elite from Bryan S. His customer service, sales approach and knowledge were great. The rest of the staff there are friendly and helpful. I will only shop here now after bad experiences at other bike shops. Thanks guys!

Entire team is awesome as always. Brian was super nice, we even got to use the Unilocal coupon just fine ;)

I happily purchased a 2015 Fuji Transonic today. Chris B. Did a great job allowing me to ride three other bikes before I made a final selection. Kudos to the exceptional customer service offered by Chris B. And the entire staff.

The customer service at Performance Bicycle is awesome. The staff are very friendly and helpful. I had a small problem with my bike, but the staff took the time to help me like I was spending a lot of money. I live in El Dorado Hills but from now on I will drive the extra mileage to Citrus Heights.

Being an 18 year old girl who is just recently getting really into cycling I can easily give Performance 5 stars. I purchased a great road bike from a dealer on Craigslist, but I didn’t know much about the bike and its pretty fancy and was hard for me to figure out. I have brought in my bike to performance a number of times for help with things such as selecting tube size, help with changing a tube, an adapter to put air in my wheels, and purchasing/​programming a speedometer. The customer service here is phenomenal and they have been so helpful. I was kinda worried I’d look funny with all my questions because there are so many of those cyclist pro looking guys that shop here (haha) but the staff has never failed to be courteous and helpful– they answer all my questions with a smile! :)

Went to several stores and found the customer service to be tepid to OK. But here, at this store, they also asked my wife if they could help her (when I was across the store and they didn’t know she was with me) and that went a long way. Take care of my wife & we’ll have a good conversation.
Now the sales lady here at the Fair oaks store her name escapes my mind. Lauren? Jeeze. My apologies. Anyway, after trying the solid fork hybrid Fuji bike and the spongy Diamondback she listened to my like & dislikes of both. I didn’t like the spongy fork for the effort it takes from you when going uphill. While the solid fork lacks cushion going over little bumps but handles like a sports car. After LISTENING she recommended a bike with a «lock out“feature on the GT hybrid. BINGO. I LIKE options. For the occasional light trail use a shock would come in handy. For the city, solid fork is better for quicker reactions. TRUST me you don’t want that shock when braking hard. The bike will dive on you.
So KUDOS to this wonderful young lady AND the rest of the sales staff who were polite & attentive to my wife & I. Oh, and having stripped in with their once a year 30% off sale (30% applied to in store credit) was a bonus. Now to get some gear & ride!

Bought a bike today FINALLY after three visits total to this place! Each time the guys working here were extremely helpful, kind, and knowledgable! I am ecstatic about my bike and I won’t go anywhere else for any of my cycling needs! I highly recommend this place to everyone!

Planning on going for the first ride of the summer at Lake Natomas with a girl friend. She was going to be at my house in 15 minutes when I realized my bike tires were flat. The last time I changed my own tires took me 4 hours. I had his pry babies and call a friend for advice on how to get the bead broken so there was no way I was going to change my tire and go on a ride that day. At the bike shop they were able to fix my tires right away it took a whole 15 minutes and it was well worth the price for 20 dollars.

What a great bike buying experience. My wife went to several bike shops and found Bryan S from this store to be the most helpful. We bought two bikes from this store for Christmas and you could just tell everyone at the shop just loved being there and riding in general. I know my son is going to be stoked seeing his present under the tree. Thanks for making this an easy and correct purchase for us!

Purchased mine and my wife’s bikes at Performance and pretty much get everything I need from the shop. The mechanics are good and very helpful (they’ll often stop what they are doing and help you with simple fixes and explanations).
Lifetime adjustments on the bikes and guarantees. Awesome store policy that I can’t even believe exists.

i got my bike here, good sale price and life time tune ups!!. friendly staff, high end bikes. prices not to bad.
not a lot of parts in stock, but they can get what you need.
LIFE TIME TUNEUPS, WOW !

I love this place. Although I did not buy my bike here, there’s always great deals on bikes. I am a member and I get discounts, etc. I have bought most of my apparel here. I love that if you are at all unhappy with their performance brand clothing you can bring it back. I got a pair of shorts that started to have issues after a few uses, I brought them in and they exchanged them no questions asked

Chris, Tim, and Brian are so awesome!!! Definitely best customer service — innovative ways to resolve technical issues as well!
i cannot rave enough about this place. My sister and her buddies are total cycle enthusiasts and wanted us to join them on their weekly rides. My fiancé and I got road bikes at the Performance Bicycle store on Howe because it was closer to our home. The sales reps were nice, but we had to literally beg for help. We were left hanging for a long time and check out took like NINE DAYS. Okay, maybe a little exaggeration but our experience there wasn’t that great. Anyways, the Howe location didn’t have the Giro Ionos helmet we wanted so we decided to drive out to the Fair Oaks location.
O M G. The difference in customer service was remarkable!!! Not only did they help us with the fit of helmets etc, they answered any questions we had regarding distance, trails, etc. Being that they were so helpful (and awesome here) my other sister and our friends (who were with us to get bikes too but were on the fence about it at the Howe store due to lack of customer service) ended up getting bikes at this location! We came here for a helmet and ended up buying 3 more bikes! (They are not on commission so don’t think we are being suckered into the sales pitch.)
Chris helped us the majority of the time, but Brian helped us with technical difficulties with my sister’s membership account. While walking out, Tim gave us a run down on pumping the tires, how to take off the wheels off the bikes and basic lessons on gear shifting. [Which did not happen at the Howe store.]
We highly recommend this shop because of the quality of customer service and wish it was closer to us in Elk Grove! You can tell these guys are very passionate about their jobs. Thanks so much for making our visit to this Performance Bikes so awesome!