Divide Insurance Agency

This insurance Agency is simply the best! Stephen is always responsive and helpful! My previous policy was with Geico, and Stephen found that I didn’t even have uninsured motorist with my Policy! Eek! Thank you Divide Insurance!

I’ve been with Divide for around 4 years now. During the first year, I had similar complaints about my initial agent that others seem to have had regarding the agency itself. However, when I called to express my dissatisfaction, I was reassigned to Stephen.
Since that day, the service has been nothing short of outstanding. Every single time I contact him, I receive a response immediately. In addition, they’ve been able to find me lower rates than anyone else; I’ve done my homework. I now insure my home and vehicle through them and have since recommended my mom who’s done the same.
I have a feeling this agency was just going through some growing pains. Just contact Stephen, he takes care of business. I wouldn’t have gone out of my way to write this review if he didn’t deserve it.

I had a relationship with an agent in this shop for about a year and a half. At first things were fine — our venues, public places, frequently required special certifications and changes, and, like any other insurance broker, they were understanding about this and took care of alterations quickly and competently.
As time went by, the agent we primarily dealt with seemed incredibly annoyed when the government agencies we worked with asked for changes of address, additional certifications, etc. — to the point of ignoring communication, sending us the same (incorrect) forms over and over, refusing to call or respond to emails, etc.
Now, please understand; I and my government partners were not being capricious in presenting these changes. I was as unhappy as the agent was with the additional time burden, but these were alterations required by city, county, and state government agencies, law, and regulation — without which the charity events I produced could not occur. I doubt she expected her client to cease business simply because it annoyed her, or perhaps she was just unhappy with the charities we were raising money for. Perhaps she did. I’m not sure, and I won’t speculate as to her motivation.
The final straw came when the agent forwarded («accidentally,» but more likely purposively passive-​aggressively) an entire email thread between herself and the insurer itself, in which she told the insurer how much the client (my company) irritated and annoyed her, how happy that she wasn’t going to allow us to renew with her, etc.; this damaged our reputation and was certainly legally actionable, but I’m chalking it up to utter incompetence rather than malicious intent to damage my business and reputation with the insurer itself, who has told me they value our business and want to keep my company as a client.
I already forwarded that email thread to the State Department of Insurance, as I couldn’t believe that a professional insurance broker could possibly behave that way. I was an utterly astounding experience, and by far the worst customer service I have ever had the misfortune of being party to.

I am in the same boat as the other 1 star reviewer, Tom. I was with them for about 3 years. Pamela was very friendly when I went in to sign papers initially. However, Pamela and her assistant failed to process many requests and changes I asked for. This left me fully exposed when one of my insurance companies went bankrupt and sent me a letter stating they could not pay any claims I would encounter. I asked repeatedly for a new policy which never happened. Ended up going with an online company until I could find a reliable agent. Many other required changes were not made even though Pamela told me they were done. Luckily my new agent was able to communicate with the insurance company and fix all of Pamela’s screw ups. Steer clear of this agency!

I have been with these guys for around 5 yrs and they have gotten worse and worse… Don’t waste your time…