Tires Plus

I have been taking my two cars to Tiresplus at other locations for years and this one lately. Last week I took my van there as the steering was hard to rotate. The guy at the reception acted very suspicious from the moment I stepped in. They came up with the diagnosis that both the pump and rack and pinion were leaking. He said it takes 6 plus hours for replacement and another hour for alignment after. I never used to suspect or take second opinion and said OK go ahead. He offered me to drop off at my home or that he would pay if I needed a rental car at enterprise which was next door. I said I could walk back home which was just 2 miles. The bill was $ 1650. Other Tires plus locations used to give me 20– 25% off by using whatever coupons and deals were applicable and I never had to even ask. When I went back to pick up the car in the evening, this guy gave me $ 80 less. I told him that they used to give me much more off. He says — «Will you be happy if I give another $ 20?». I said I was not begging but they always had something substantial, especially for services costing more than a few hundreds. He and his manager who both are new (to me at least, I have not seen them before) acted like they are allowed to get as much money as possible in one day and not to worry about repeat business or how to treat customers etc. I have seen all kinds of people in my life and am not shocked or anything but this experience made me ask around and to my surprise I came to know that they have over charged me significantly. I only googled and found that there are reputed mechanics who would have done the same job for a fraction of how much tirsplus charged (even Honda authorized showroom).
I don’t know if they have been doing this to me for all these years, I wouldn’t let this rob my sleep but it is quite possible that they have been. Well. it is what it is.

Classic case of mechanics trying to swindle out your money. Be wary. Take to another mechanic for a second opinion. They failed one of my cars for inspection for literally NO reason. Secondly you shouldn’t send mechanics home just because it’s a slow day. People come in for emergencies so you should be prepared for the unexpected. Finally, I tried to use a coupon after my transaction processed and they wouldn’t allow it. Will never be coming back here. There are plenty of more customer friendly shops in the area.

My wife and I have been taking both of our vehicles here (with the exception of one dismal repair and oil at Monro) since moving to the area. With each oil change, inspection, or repair the customer service has been excellent. They’ve done a wonderful job of explaining any issues and rationale behind any recommendations for service.

Advertise 30 min oil change. I’ve been sitting here almost 90 minutes still waiting, and it’s not even busy.

My bf, while visiting his grandmom, noticed a screw in the tires on two different occasions. He brought his car to this place because this was the only place open at the first time. But the second time he brought in because he had such great experience the first time. Both times, my bf was very pleased with how well and thorough the men did the jobs and how nice they were.