Firestone Complete Auto Care

My wife and I had an appointment here for an oil change on her car and an alignment on mine. After waiting for more than 30 minutes, someone finally got to my car. But instead of driving into the bay, I see my car being zoomed off onto the streets full throttle. I have the lifetime alignment through Firestone and I have never been to one that needed to test drive before the alignment, heck, most don’t even test drive afterwards. After a while in the bay, they told me they couldn’t do the alignment due to my car being lowered. I bought the lifetime alignment after my car was lowered and I have not had one Firestone reject me. Sure this may be an one off case since my car was modified. Oh well, you’re welcome for the joy ride. But there’s more. We left after my wife’s oil change was done. About 2 miles down the road, my wife called me and told me something smelled funny and there was smoke coming out the engine. We pulled into a parking lot and I could smell something was burning as soon as I got out of my car. More smoke came out the engine when I popped the hood. Guess what? The engine cap was laying on the back of the engine!
Worst service I’ve ever had. Do not go here unless you want your car to be ruined.

My family & I have come here for year’s. Won’t go anywhere else. Andrew & his team are second to none. Just placed 4 Nexxxen tires and alignment in under an hour. Not to mention, beat competitions advertise price by $ 100 total.

I dropped my truck off at this location last night, 4÷24÷2015 at 5:00pm. I was told that it would be looked at that evening, or at least the engine assessment would be completed and they would call me with update.
I never got call, called the number I thought was theirs first thing this morning at 8:15am (two hours after they open). It turned out to be the connected garage for Meineke.
The gentleman from Meineke answered and said «I don’t have your truck here, you might have left it with Firestone next door. Since both places are connected, I must have made the mistake by leaving it with Firestone instead. NEVER AGAIN!
Not only did they never call me, THEY NEVER DID ANYTHING WITH MY TRUCK. IT SAT THERE ALL NIGHT.
I was supposed to spend the day with my mother I haven’t seen in 2 years, which I told them last night. I left the truck with one of them last night so that they didn’t have to rush, then they drove me home… and let it sit doing nothing to it.
Now, my day is wasted… and thank GOD for Meineke next door tracking my truck down.
I was just about to call the police since I didn’t know who had my truck. I will never go to this place again, they obviously have no respect for their clients time and family. Horrible, I have used them before and never this kind of poor treatment towards me.
Ian E.

Its not very often i write reviews, BUT when i am lied too. I took my car here awhile back for a simple inspection and was told my lower ball joints had a broken seal and my tires had some play. I was failed inspection and told it would cost about 600 $ at their rate for the work. This is a major amount of work for a major suspension safety feature. I took my car to ROBERTS HONDA in DOWNINGTOWN and had a professional mechanic explain to me how fire stone always takes people for a ride. He stressed that he would love to be my personal mechanic and too ask for him when i bring my car to Roberts Honda. My car was passed. I got my car passed literally MONTHS after they quoted my ball joints (a main suspension safety feature) unsafe and damaged. They were absolutely fine. I got my stickers for 45 $!!! As i was even given a coupon for 20 $ off at Roberts Honda for my trouble. these guys will lie to your face for money. Please do your research, know your car and get a second opinion. These guys are the lower end of UTI’s technical schools class. They’re vampires.

If you want warm, friendly & honest service. then Firestone in Exton is your place! We have been taking our vehicles (Lexus & Chevy) here for about a year now. Nothing less than stellar service every time! They have always put our best interest first and foremost and not what unnecessary service they can sell you. We have finally found our go to shop for servicing our vehicles. Thanks guys!

Had a great experience here. Went to get my car inspected. As a new resident they were very helpful and informative. Warm and friendly staff. I’ll be back.

Came in because my brakes have been noisy and loud and was completely ready to get new brakes, but these guys at Fire Stone were very honest and told me I had a lot of life left in them. Highly recommend using this location.

I can’t speak for all Firestone shops but the shop in Exton is outstanding. Andy and his team are honest and do a great Job! I have several cars due to several teenagers in my hh. I see these folks on a regular basis. Just yesterday I was in the shop to have a tire repaired due to nail stuck in the tread. At first we thought we would have to replace the tire due to the location of the nail. I was ready to do just that when they came back and told me it was only the head of the nail that was stuck in the tread. They popped it out for no charge
and I left the repair shop with an extra $ 215 in my pocket. Honesty and solid relationships matter. I will continue to use this shop for my car needs!

Been using these guys for all my tire & standard service needs for a few years since I got fed up with my dealers’ attitude and poor service. The team here does a great job. For example, I recently went in with a hard pull to the right in my steering and assumed I needed alignment done. They took a look and explained that my tires were causing the pull and needed to be replaced (I knew this already since they had barely passed their last inspection). Since I had snow tires at home, I asked about just swapping in the snow tieres (Blizzaks) early. They explained that in September in my area it is too warm for the Blizzaks and that there would be premature wear caused to the tires if I did that. So, they solved the problem until it got cool enough to make the change by tweaking the tire pressure to compensate for the pull. Thus I didn’t have to buy the new set immediately and didn’t have to tolerate the pull! Wow! What service! And they didn’t charge for the advice or tweaking!
Andy and his team are also considerate of customers’ time and will give you an honest appraisal of the time to turn your car around if you are waiting for it (call ahead). They have a comfortable waiting room with a water cooler, coffee machine, TV and magazines, and generrally get my car back to me a little faster than expected.