Cat Nap Inn

I have been well acquainted with the Cat Nap Inn since its inception and with its owner, Nancy, for many years before that, when she worked as a pet sitter in San Diego. As a former affiliate of the Humane Society and lifelong owner of many dozens of pets of every species, I can truthfully assert that I have never witnessed more thorough, more loving, or more knowledgeable care in any setting than that administered by Nancy to the felines in her capable custody. And my experience is analogous with that of the vast majority of the Cat Nap’s clientele. The vicious harridans who posted these two slanderous reviews of the Cat Nap Inn must have paid Unilocal off handsomely to cause its EIGHT stellar reviews to be concealed in favor of their spurious and patently false tirades. I would very much like to see what justification Unilocal can produce for this outrage. Unilocal’s recent practice of selectively publishing reviews of questionable accuracy and authenticity is precisely why Unilocal’s credibility and reliability have been eviscerated. It appears likely that these two egregious reviews were posted by the Cat Nap’s competitors and that Unilocal hastened to jump into bed with them based on some sort of monetary inducement. As a former legal professional, I urge Nancy and the Cat Nap to pursue every legal remedy available against both the «reviewers» and against Unilocal

I am totally baffled by the two previous reviews… We have been taking our cat to the Cat Nap Inn for 5 winters (he stays 2 – 3 months at a time) and we have nothing but good experiences and comments to share! The owner is hands-on…she devotes her entire time to being on-​site and is extremely knowledgeable in cat behavior and needs. Before we left our cat the first time, we visited her establishment… the cats have free roam and we were surprised at how well they got along, and how quiet and clean it was (no litter box smells)! They have ample bird and squirrel watching from the many windows and lots and lots of climbing and perching options. Our cat has many cat-​friends there and sometimes doesn’t want to come home with us! The owner has a personal interest and love for each cat she takes care of, and works closely with a local vet in case of any health issues that needed to be addressed. We highly recommend the Cat Nap or we wouldn’t leave our much-​loved cat there!

I filed an official complaint with the BBB requesting a refund for the terrible service provided, and she flat out refused to work with them or me to find a resolution. Don’t leave your cats here, they are better off being boarded at your vet clinic!
My cats are on a strict vet-​prescribed diet, food and instruction were adequately provided; as well as my contact information. She fed them a can of her own wet food without calling me first (also charged me for the can of cheap food), which caused one of my cats undue intestinal /​digestive distress for several days and cost me approx. $ 200.00 in vet services and medications.

When I picked up my cat she was filthy, had diarrhea and was given an awful hair cut. The owner gave my cat too much wet food which caused the diarrhea. My cat has long fur that got dirty as a result of the diarrhea so the owner cut off her fur in random spots rather than washing her. My cat’s hind feet and her back-​end were caked with feces when I picked her up.
The owner also charged me $ 10 for the wet food and $ 30 for fluids since she said my cat wasn’t eating or drinking enough during her 13 day stay. She also didn’t tell me that my cat still had diarrhea so after I got home my cat proceeded to have diarrhea on my bed! I wrote to the owner and asked her when the diarrhea would stop and she did not reply.
I think the owner meant well but she did not do the best job that she could have. She was responsive to my first e-​mail during my cats stay when I asked for an update. She also brushed my cat and removed the matted fur but she should have NEVER given her a bad haircut. I now have a mangy looking cat and will need to find a cat groomer to fix her appearance or wait 3 months for her fur to grow back.
Overall I was disappointed. I’m guessing the owner is overwhelmed by the amount of cats staying there which contributed to her negligent decision making when caring for my friendly cat.