Supercuts

Friendly staff but that still does not justify the price for a cut considering all I had done was have the sides shaved. I wasn’t expecting a miss on the sides especially since the one cutting my hair was so confident with her work.

Come on down at get your fresh look on with myself or our talented staff. Start the new year off right!

I checked in on line and still waited 20 minutes after my appointment time to be serviced. The stylist had no clue what she was doing! I would have been better off going to a kindergarten and allowing them to cut my hair. Once she asked if it was good, I showed her how the fade was really bad and uneven on most places.
I was there for about an hour and they serviced approximately 5 people (mixture of male and females) and they were sweeping the hair to a side of the salon the entire time, did I mention there was already a build up of hair! DO NOT go here!
I have had bad haircuts, however it felt as if I was at hair dressing school and I should have been paid to be the guinea pig. Super Cuts Corporate needs to review/​inspect/​revamp this entire place and possibly remove this franchise from their list. They have bad reviews on Unilocal and Google.
You have been warned.

7 stations for haircuts and one person cutting hair, answering the phone, and running the register.

Walked in at 10 am to get a haircut today. I was told there was it would be 25 – 30 min as there were 2 people in the chairs already. I walked out and came back 20 min later and they took the lady who came after me. One of the stylists had a man in the shampoo chair for 30 minutes, making my wait over an hour. Im not sure what kind of service he was getting for 30 minutes in a shampoo chair but Id like that next time I come. Bottom line is if you are going to tell someone a wait time at least be truthful and not have your clients wait twice as long as they were quoted when they walk in. Doing so makes your receptionist and stylists looks like they have no idea what they are doing.

3 stylists all busy, almost all are done. Waiting time should’ve been 15 minutes, tops, with one person waiting before us. 3 more people walk in. Stylist done, takes someone who walked in after us, RIGHT AFTER she mistakenly calls the man waiting before us. Second stylist done, takes the second person who walked in after us. Third stylist is done, she takes the third person who walked in after us. First stylist is done with her cut and immediately leaves. Second stylist takes a phone call in the middle of his haircut. Professionally, stylist shouldn’t have done that. I asked the man waiting before us how long he was waiting and he said an hour. So we walked out. Rude of us to walk out, but even more rude for their employees to not give any explanation for the wait or order they take clients. Definitely won’t be bringing any business this way.

Two visits, 1^st 80 min wait, today 40 and I walked out. The lady was free, didn’t help me. Never again.

I went in on a whim to go bald to support my niece who has stage three cancer and going through chemo now. My stylist Megan cried as she cut my hair and the support from the other workers and customers that day filled my heart with love and no regrets of my decision!!! Love these girls, Megan, Mel, Aileen &Tuli!!!

I went in as a walk in today. I was waited on right away. They said it would be about a 35 – 40 min wait as there were two chairs open and three people ahead of me. The wait was pretty quick, about the amount of time they said. A gentleman did my hair, didnt catch his name. He did a great job, I got a trim and layers. Took about 30 min and I’m very pleased with the work he did, will definately be returning and highly recommend him. All I know is he is tall, darker skinned, short hair, from here and lives in Wainae if that helps anyone figure it out, I will get his name next time.

6pm and only ONE stylist working! Doesn’t close until 8pm. Made a 6:30 appointment at 5:15, receptionist said «No Problem, see you at 6:30». Arrived at 6:15 to One poor male stylist working, two other people besides us waiting. Stylist asked receptionist if manager, who we could hear talking story, laughing, joking etc. to another stylist in back could help… 7:03 second stylist decides to come up front and takes walk in client. Instead of client with scheduled apt. Male stylist finishes appointment and finally. 40 min after appointment time gets to us. I asked receptionist is the male stylist was the only one working. She says «well, the manager is kinda in the back». Duh. We could tell that… Anyway, don’t bother making an appointment because you won’t get in any faster than a walk in. Tried to give this store another chance since it wasn’t great last time either. Reason why I made an appointment. Won’t be back! Take the extra two minutes to drive to the other Supercuts location. Customer service is so much better and they actually care about staying on time. Wish I didn’t have to give any Stars! One is too many!

Melaney does a great job. I can walk-​in and check-​in. I find I a very short wait time or at least up front know to go get a cup of coffee and when to come back. I always get the haircut that looks like what I wanted.

I tried to make an appointment to get an updo for military ball. They said they don’t do appointments. Walk in only. So since ball was on a Saturday I came in way a head of time and had to shift my schedule in order to make sure hair is done. Waited an hour since only 2 people in the store do it. Also they only do a couple updo styles. And they have no books to look at bc of that.
The gal didn’t know what she was doing. Kept getting frustrated with my hair. And I had to retell her what I wanted but she said it’s not really possible. So I had to pull the hair a side and show her. Paid 40 dollars. It didn’t look that good. And by end of the night it was falling apart. And we were sitting the whole night

So this is my first time here. Been waiting 45 min. There was 2 in the chair and 2 waiting. There was two barbers. Still waiting. Guy comes in after me knows the lady I get cut in front of. He did not have an appointment. This is ludacruis. Won’t be back here.

Love this place. Megan cut my 9 years old son. I gave all the details how my son and I want his hair to be. She cut them how we want. She really did a great job. Megan took her time with my son. My son really likes how she carry on the conversation with him. Kudos to Megan

Second time visit here. First was for me and Mel was pleasant and efficient. Second visit was for my son and a strange experience. We were told that we were next 2 separate times. Then a 20ish young man walks in. They tell him it will be a 40 minute wait. 30 seconds later the stylist seats in her chair and starts cutting his hair. Like the 4 of us waiting wouldn’t notice. No explanation given because they didn’t have one. Clearly the young stylist was attracted to the guy and thus proceeded to skip us. Our stylists was was good but the wait and the other stylist has pushed us to go somewhere else.

Yes Supercuts is a chain hair salon that probably focuses more on how many clients it can service rather than the quality of service it provides. For this reason I have historically stayed away from such establishments, but since I’m new to the area and didn’t know of any other places I figured, «why not, hair grows back.» I was pleasantly surprised. It was a guy who cut my hair. (I can’t remember his name) Nonetheless, he did a great job. He took his time, was thorough and it turned out looking great. Since it’s such a convenient location for me, I’ll give it another try.

Came here around 5PM on a Thursday afternoon. There were 3 customers getting there hair cut and 1 of them still waiting.
I came here as a walk-​in and was said that it would be a short wait. It was only a about a 10 minute wait. The woman that cut my hair (Megan) was very helpful. I did not know she also colored and cut my mother and sister’s hair about 5 months ago at the previous salon she worked at (which is now closed). I finally decided to cut my hair after more than 2 years. The ends were damaged and had some bleached color that wouldn’t go away despite being colored black.
Megan did a great job on trimming and cutting away most of the bleached color and cutting away all the damaged hair. She was very friendly. She listened to me on what I wanted and made me check the length of my hair as she cut to make sure it was exactly what I wanted.
For $ 19.90 it was worth all the hair that was cut and the feeling thereafter.

Just got back from here with my two boys for their haircut. Charged me $ 7 each for shampoo for a seven and eleven year old, didn’t bother to tell me I’ll be charged for the quick not even one minute wash. Not going back for $ 52 haircut for two boys. No wonder they weren’t busy and all the Fantastic Sams were.

I’ll keep it short and sweet. 4^th time I’ve been here, usually it’s an extremely long wait. Today I made an appointment for 3:30pm. When I arrived, I was told it would be at least another half hour. Last time they did that, I waited an hour and a half before walking out. I will not be back.