Alan’s Mountain Lock & Key

Unfortunately, in order to leave a review, you have to give at least 1 star, but this jerk, Alan, does not even deserve 1 star. We called today (12/​01/​2013) because we are in Hawaii and our dog sitter locked the bottom handle lock with our dog inside the house. We called the main number and were told that they weren’t interested because there was a Broncos game going on. We then called our property management company and they gave us Alan’s direct number. After admonishing us for calling his personal line, he said that they only service during regular business hours and reminded us that he did not put us in the situation to begin with. Really? No kidding? Not only are they not helpful, but he is an exquisite jerk. We then called Webster Lock Masters and the guy who answered was at a bar watching the game, but he left immediately to meet the dog sitter. THAT my friends, is how to run a business.