First American Bank

I just started working with First American Bank about 2 months ago after PNC charged me continually for fees after I made a deposit in my account. Vanashia Mason was very accommodating when I came into the branch. My situation was complicated as it involved a fraud committed by Ebay as well as a hold on my Paypal Debit Card and a very important check I wrote 3 weeks ago that was about to be rejected NFS and could have caused a loss of my professional license that I have worked for over a year to get.
Vanashia listened and made phone calls to other First AM representatives to make sure that all policies and procedures were fully explained and that I was informed as to what needed to be done to make sure my account was brought current to clear the check and then closed and reopened to prevent any fraud.
That would have been enough but today she called me with a follow up call. Ebay customer service has a record that I was due 5 return phone calls and I received none. I had one situation with my First AM bank account that had nothing to do with them and I received a return call. From listening to Vanashia’s explanation of policy, ability to assess the situation I was in, and follow up procedures I would recommend that you seriously consider her for additional opportunity within your organization.

I absolutely LOVE LOVE LOVE THIS BANK, MY BANK. I have been banking with FAB for at least 5 years. The tellers and the manager know my name and they always greet me a friendly face and a smile. I love my bank. The only thing is I wished they had more ATM’s. I only know where 6 ATM locations are located at. Keep up the good work.