The Planet Cleaning

a friend referred me to this company .I had my home in Brookline cleaned the this company they did a nice job and would used them again.
punctual
pleasant personality
good thorough cleaning

Had to give 1 star to write this review. This is the first review I have ever completed because I feel as though others need fair warning.
This is the worst company I have EVER worked with in my life. Marielle the owner or scheduler is impossible to get an appointment with less than 60 days out because she only works for 5 hours a day. This is her second job and she will make sure you know it and encourage you to call Groupon to get your money back. BEWARE: Do NOT book an appointment other than 8 AM (if you are already sucked into the Groupon) because if she gets a better client for 3 hours of cleaning and you are scheduled for 11 AM she will just bump you to 12 PM saying «is one hour really that big of a deal». I am calling Groupon to get my money back and finding a respectable cleaning company in Boston. STAY AWAY!

After they did a nice job on our home the first time, we purchased a Groupon for them to clean a second time. Unfortunately, even though the Groupon doesn’t state that we cant use a Groupon for a second time cleaning, they told us that in order to come in we’d have to pay another 100 dollars on top of the money already spent.
Big issues we have:
1) They were at our door, and didn’t have the courage to come and discuss this at our door, instead sat in their car and called us.
2) No where does their Groupon say it’s not for second use.
3) We booked this appointment in December and at that time we told them this is a second time cleaning– if you had a red flag, bring it up then, not while sitting at our door.
4) There is a clear lack of organization, as my wife filled out the necessary paperwork twice before they found it.
5) My wife read the fine print of the Groupon out loud to them and they still argued with her– it was at this point when we had enough and will call Groupon for our money back.
The whole thing is unfortunate as because their inept ability we’re left with a dirty house and have to now deal with Groupon to get our money back. There are lots of cleaning services in Boston– try choosing one that cares about honoring their promotions.

These are really unprofessional people. I bought a Groupon for three hours of cleaning with two people. After a three week wait for an appointment (these Groupons really fill up her schedule, so don’t expect a cleaning any time soon, if you buy one.)
Then, today, the day of the appointment for the cleaning finally came. Our appointment as at noon. But it turns out that the cleaners (the owner and an assistant) arrived 30 minutes early, without any advance notice. I am told by my doorman that she/​they waited about 10 – 15 minutes and then left. At 11:48, 12 minutes before my schedule appointment, I saw that there was a call from them and returned the call. She said they were early and lef and were already all the way back in Everett (about 10 – 15 minutes away), and that it was my fault that I was unavailable when they were early and my only options were to reschedule for 6 weeks from now (she’s now full until early January) or accept a downgraded 2 hour appt for later today. She also griped about how little money she was getting paid by Groupon.
Needless to say, this is highly unprofessional. My advice: stay away and find someone that wants your business and acts by a reasonable code of ethics.