The Needlepointer

Here has been my experience with the shop. I ordered something online Dec 30, 2014. I get a confirmation email. As it turns out, the order never went through and there was a problem with my cc (it had been stolen over the holidays). AFter 2 weeks of no notice, I called and gave a new number. They accept it and charge my card on Jan 21 and telling me that my items will be shipped asap. I don’t receive a confirmation or any tracking information, so I finally called on ¹⁄₂₇. They can’t find my shipping information, so they will call me back. As it turns out the person who normally ships everything was out for a few days and never sent it (despite my card being charged). They will send it asap. I am still waiting for it. I am really frustrated to say the least, and I have no confidence that they will send this. Each time that I have contact them, I have gotten the run around. I have started a fraud investigation, since technically they can’t charge my card until the items are on their way to me. I would be very wary about shopping here going forward. Maybe they are fine in person, but they should NOT be running a website.

The Needlepointer has an excellent selection of threads, wonderful monthly trunk shows of canvases, and very good customer service. I have shopped here for many years. The classes offered on site for everyone from beginners to advanced needlepoint stitchers, are excellent. The owner strongly supports building a welcoming community of stitchers.