Sleep Train Mattress Centers

My sister just moved to Washington and needed a mattress ASAP. We looked on Craigslist and decided we would weigh our options between new/​used. She won’t necessarily be here permanently and didn’t want to spend a ton on a mattress she would have to get rid of in no time. We looked at Sears and no one was helpful and everything was very expensive so we walked across the way to sleep train. Aaron approached us and instead of being pushy and pressurey like we expected of a mattress store he was kind, knowledgable, and relaxed. My sister felt very comfortable with him and took to trying all the appropriate mattresses. She felt comfortable enough to be honest about her struggle of new vs. used and he even let her try some of the mattresses that she had looked up on Craigslist and that he had in store. He showed her the super low end cheap «throwaway» mattresses, as well as a straight up piece of foam. We appreciated that he understood what she was looking for and didn’t try and change her mind. We ended up with a very comfortable $ 600 mattress which she felt good about buying new. It included delivery a box spring and a frame. Aaron is a great salesman and a very nice human being. He spent close to 2 hours with us and we never felt rushed or pressured. We had a great experience with sleep train and would return again.

Lousy customer service is an understatement, I believe we were lied to in order to make a sale. We were told that we’d get same day delivery if we ordered right away but when we were paying for the mattress we were informed that we had to wait three days. We were told that we’d get a call the day before with a 2 hour delivery window, we never received that call. We did get a call on delivery day letting us know that they’d come late in the afternoon and we asked if there was any way they could get here earlier, we were told that it wasn’t possible. But Sleep Train has a delivery tracker on their web site and I saw that the truck drove right past our house hours before the scheduled delivery so it was more than possible but they didn’t bother to try. Lots of stores sell mattresses, the next time I need one I’ll find a store that provides customer service too.

Everything sucks about this place now, me and my family ordered a new bed and the dude said it was supposed to be today and nope still not here when it was supposed to show up at 11, we came here yesterday thinking and knowing it was great and now it sucks

My partner and I visited the store in early January and Christopher helped us choose a bed. He had us try three mattresses in the same line, in differing levels of firmness/​softness, then directed us to mattresses he believed we would find comfortable. I told him our price range, and for the most part he stuck to it. When we chose a bed we liked, he price matched a lower price from a competitor. Because this had been our first stop, we took the quote home and did more shopping and price checking of our own, then returned a couple weeks later (the evening of ¹⁄₂₉) to make the purchase.
Christopher was not working that night, and the male employee who was there told us he wouldn’t honor the quote we were given because he couldn’t locate us in the system, and that there was no way anyone would have gone that low for both box spring and mattress. He said if anyone had actually gone that low, the price would have been for the mattress only. I told him we had a printed quote at home, and would retrieve it and come back. We hurried and arrived back about three minutes before the store closed, and the same employee looked at our quote and said that the low price must have been because William (the manager) had helped us. I reminded him that Christopher was the one who had been assisting us. He told us no, it was William. We insisted it wasn’t, so he asked what the person looked like, and after we described him, he said «Oh, that’s Christopher.» (Can I just be real here for a moment and say that I could have slapped the guy??)
I couldn’t help but feel that we had done something to offend him and that he was intentionally trying to push our buttons. There was a female employee working at the same time, and she was apologetic and even seemed embarrassed at her co-worker’s behavior. (Unfortunately I didn’t grab this guy’s name, but I know he was filling in from another location, I think Marysville.) After all this, he told us that they had already closed their system for the night so they couldn’t make any transactions (even though the OPEN sign was still lit up and the door unlocked). I couldn’t believe how rude this guy was. We came back the next day and thankfully Christopher was there to make the sale. We had applied for financing online ahead of time, and checkout was a breeze.
As far as delivery goes, I was forced to leave an engagement early to accommodate their schedule, which was well outside of my delivery window. They were to arrive between 5:45 and 7:45, and I got a call around 3:30 that they were half an hour away. They said «lucky for you» there was another local delivery they could do before mine, so I hurried home as fast as I could so I wouldn’t miss them.
The only reason I’m giving two stars is because Christopher was very helpful and knowledgeable. Other than that, this place gets a single star.
Side note: I originally tried to add this review to their website after receiving an email asking me to rate my experience. I got the following response: Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Sleep Train’s follow up is simply a collection of my invoice number and store location (maybe they are vetting out false bad reviews). The social media person then said they would forward my incident to «customer care». Haven’t heard from them since but I don’t really care since I don’t want anything from them.

My sister and I came in today to get new mattresses and we were helped by a very kind and knowledgeable employee named Cheri. She helped us find the mattresses that supported our body’s correctly according to our sleeping position. We found great comfortable mattresses in just about 30 minutes! The service was wonderful and the staff was very welcoming and kind! I also received 25% off of my accessories with the coupon on Unilocal.I will definitely come back to sleep train every time I need a new mattress. The employees are well trained and willing to answer any questions you have! Thank you sleep train for my wonderful new mattress!

My girlfriend and I had a great time buying a mattress. Seth and Kristina were great down to earth people and made our experience fun and enjoyable

I am looking forward to a good-​nights sleep tonight on my new Temperpedic Mattress. Great customer service, Bill definitely knew his stuff, was friendly and I never felt pressured into buying more than what I needed.

Great price great service! AAAA!
We love our temperpedic and now we’re adding a Sealy hybrid for our family.
Never slept better! :-) :-) :-)

I had a superb experience working with Sleep Country, from Hailey, the sales rep, to Albert and Mario, who just installed my new Tempur-​pedic bed. The showroom is extensive, they have great prices and free delivery. I bought the unit on Monday and it was delivered on Sunday.

Bed shopping with 4 year old twin boys is not my idea of a relaxing time. Probably because I had never been to Sleep Country before.
As soon as we walked into the store the boys saw a toy area set up and were entertained the entire time. Our sales associate, Kim, was amazing. She found out our preferences right away for our new beds for the boys. We were shown 6 or so beds to compare to each other and easily found the one we loved. They have great financing and the total price for everything wasn’t half as much as I was expecting.
We have been putting off getting them big boy beds for so long. If I knew it was going to be this painless, we would have done it a long time ago. Thanks to Kim for making it a wonderful process! We are now customers for life and will recommend this store to anyone that asks (and even if people don’t ask, we still might. Who doesn’t love unsolicited advice?)!!

They will beat any price by 5%… deliver for free… and take returns up to 100 days. Superb. Great service, and I love my new bed.

I originally posted this review to a sleep country store on S. Everett Mall. Decided to correct the post from 2011.
Just bought our Tempur-​Pedic Delux through Sleep Country USA at the Everett Mall. Not only did we get it for a great price (for Tempur-​Pedic) going with the clearance model, they had a great deal for 36 mos no interest financing. This was the easiest purchase we have ever made and Darrin was great to work with.
Only downside was that we live in an old victorian and we went with the single queen box spring and could not get it up the stairs. But Ed and Mike helped us out and got us the split box for a great price. They were able to get it delivered the next day after 5 pm after work but before we had a house-​full of family visiting for the Memorial Day weekend.
THANKS GUYS!

I bought my Queen temper pedic with an adjustable base. On my search for this particular bed I found that bed salesmen were a lot like used car salesmen. So I will tell you my experience and hopefully you can gain some knowledge about beds. I think it’s important to get a bed that is gonna give you the best night sleep so you are able to face life with no aching joints, no irritated nerves, no stress from tossing and turning all night. Believe it or not I thought that bad sleep was gonna be a part of my life and accepted it and moved on. Buying a bed that was plush pillow top forced me to sleep on the couch and not with my husband. So we bought the temper pedic with the adjustable base. It has a zero gravity button among all the settings and you are suspended in a cradle like position. When I first started going to bed I would wake up 8 hours later with the lights on TV going and remote in hand. My last thoughts were of drifting off to the deepest most relaxed sleep I’d had since my mother’s womb. I was in love. Sleep country cost me 3400 and that was the best price I found anywhere. Same make and model at more funriture, 10,000.00.
I have had a life changing event buying this bed. It’s sounds funny but going from the way I slept to now, I look better. My back is better, my skin looks refreshed and my husband who has had back surgery is so happy with this model. We are firm believers in a sleep country adjustable base bed. Go into the Everett mall store and Jeff can help you.

We bought our bed here about 10 years ago (Redmond location) and since it’s getting lumpy and leaving us grumpy and in pain each morning, it’s that time again.
The hubby and I were looking to buy TWO beds (the teenager is grumpy too) and figured we would score a great deal with the President day sale and my smooth negotiating skills. SCUSA did NOT dissapoint.
We worked with Mike Bergstrom (Training Mgr) who never pressured us, took the time to really figure out what we want and explained details I really didn’t understand. Nice that he tried though. =)
We ended up with a great deal, a bunch of free stuff and can’t wait to be sleeping on «cloud 9» come Saturday.

Stopped in because of the Presidents Day Sale and Connie Baranco, our sales associate was so helpful we ended up buying the Kate Plush Pillow Top with new pillows and sheets and all. So very excited for the Friday delivery!

We bought a second mattress set in a few months because of
Their
Great service and prices
My daughter loves her new bed!

Great customer service. Very knowledgeable employees. Will definitely be back! They didnt have what I needed but sent me to a competitor so they would help me out! Not many company’s would refer you a competitor.

Had a wonderful mattress shopping experience at Sleep Country today. Our salesman Rene was very helpful in assisting us with our mattress purchase. Rene was very knowledgeable and helped us find a mattress that was actually below the budget that we had set. He was never pushy and was conscience of the budget we had to work with. We had purchased the mattress today with the intent of using it as a spare in the future. When the times comes to get the next mattress we will definitely be going back to Rene at sleep country.

Just went back in to SCUSA. We bought a fancy latex mattress here 2 years ago and it was the WORST purchase (body ache, droopy bed) ever. We decided start again with research @ SCUSA. We told them our issue, blah blah blah, we didn’t make it obviously in time for the 100 day sleep guarantee, but we HAVE to get a new bed. So here we are, we ended up picking out something. Very high end with all the bells & whistles. Kayla was our Sleep Sense and helped us out a ton, even brought us cold water as we rolled around on the demo beds. Long story short this new experience made up for the crap we bought previously. They even price matched Amazon & beat it by 5%!!! I checked in on Unilocal & got %25 off bedding. Yes to SCUSA… I will write a follow up After the 100 days & after 1 year.