Shayla Nails and Spa

I went to Shayla many years ago when she was in a salon on Casino Rd. When she opened her new salon, I changed to that location until it got very busy and the staff did not have the same standards as she did. I began going to a new salon.
Recently, I noticed a groupon and decided to give Shayla Nails another chance as it is walking distance from my home. I arrived early and was greeted with «your groupon?». I was seated at a manicure table with someone who did not remotely seem interested in being there or doing anything other than watch TV. The water was cold and although the manicure was not bad, it was not a pleasant experience.
I was seated in a chair for my pedicure that was broken and that girl was equally disinterested in being there. They turned off the TV about halfway through my pedicure and I thought they were closed. We sat in silence other than the employees talking. They were not closed. They did not close for another 2 hours.
My pedicure was OK, by far not the best I have ever had. It was not a friendly welcoming environment and not a place where I will go again. All I feel is thankful that I have my regular salon to go back to. My daughter went a week later and now has a nail fungus where her foot was cut during her pedicure but I will let her go into that.
I did not read reviews before going but thought that perhaps when they moved to a smaller salon in the same complex that the salon atmosphere would return. Sadly, it just appears to have gotten worse.

Absolutely the WORSE nail salon I’ve ever been to. The first time I came here cause my mom had a groupon. We walked in 5 minutes before our appointment and they made us wait another 40 minutes while they continued to help other people. Them while they did our nails they hurt my mom, did not scrub and couldn’t even keep the polish on our feet.
I had also bought this groupon, and was not looking forward to going back. However I thought this would be a good chance to see if they were consistently awful. It was en worse.
This time we came 20 minutes early. There was one customer getting a mani and 3 workers. Yet they told us to wait while the guy and one of the girls went in the back and I can only assume did a wax. They didn’t come out till 5 after our appointment should have started to sit us down. The freezing water poured on to my feet while they went back to the back to continue their break. When I asked for it to e warmer the girl seriously muttered– and in English– you want it hot ill give you hot.
I should have walked out then.
They continued to hurt me throughout the appointment and obviously talk badly about us. I would give them a negative rating. I have never felt so uncomfortable, angry and embarrassed at the same time.
There’s so much more but I think you get the point. I recommend going anywhere other than here. Unless you like to sit in uncomfortable broken chairs, getting 5 year old polish on, while the employees talk badly about you.

Worse manicure I’ve ever had… my cuticles are cut and nail polish lasted one day. Not a good way to do business.

My friend and I made an appointment together to get mani/​pedis and we were left in the waiting area for over 20 minutes and my friend another 10 after me and we were seated very far apart from each other. Both our recliners massagers didn’t work. The ladies doing our nails were not friendly at all and my friends Shelac manicure chipped the same day. I have a Groupon to use up and both times I have called and left a message my calls were not retured. Worst salon ever

I’ve been to Shayla Nails multiple times because of the Groupon. The first time was a terrible experience… they were so rough that almost all my cuticles were bleeding. The gal I went with had the same experience.
I went back to give them a second chance and it was ok. Still not friendly, but the Groupon made it cheaper. The most recent time they told me that not only did I have to make an appointment, but they wanted my voucher # over the phone. Her reasoning was that if something came up and I wasn’t able to make it to my appointment or re-​schedule at least 24 hours ahead of time, they would redeem the voucher anyway. I’m 100% serious. Fortunately I made it to the appointment. My shellac mani had bubbles in it, the cuticles were bleeding again and she painted over it.
I’m all about second chances, but I gave them multiple tries, but I will never be back.

I went to Shayla’s before they moved and it was fantastic!
Sadly the new location seems to have ruined things. My nails look lovely — but the salon itself is filthy. Dust and dirt everywhere :(
The staff looked upset to be there — were not rude but definitely not very nice.
The massage chair for my pedicure was broken :(and they knew but didn’t offer to move me or even just sit me somewhere else.
I hope you guys can get back to your old ways — I used to love it.

Always get great customer service here. Have had brows waxed, mani with shellac, pedi with paraffin wax. All services were excellent. Ask for the shellac that changes color with different temps. It’s fun and I got a lot of complements from friends.

I went to Shayla for a facial and a mani/​pedi. The mani/​pedi was great, though the polish did not last very long. The woman who did my nails was very nice though maybe rushed through things a little fast. The facial however was one of the worst facials I have ever had. They started with hot air, then exfoliated with a cheap over the counter exfoliating scrub. Then she put several layers of very thick cream over my face. There was no facial massage. I left with my skin feeling very heavy and greasy, not at all clean, light, or refreshed.

I SHOULD HAVE READ THE REVIEWS 1^st!
Purchased a Groupon for no-​chip mani/​pedi, good deal, except 6 days later my nails are chipping! I asked why they were not putting on a base-​coat before the polish and was told «oh, this brand does not need any». I have been wearing shellac for the last two years, I know how long it should last.
This was my second time going to Shayla Nails, was not impressed the first time and even less the second time. The place is dark, uninviting, dirty and unfriendly, bordering on rude.
I don’t normally write reviews but I feel I totally wasted my hard earned $$ on a mani/​pedi that should have lasted 2+ weeks. DON’T WASTE YOUR $$

I absolutely do not love shaylas and I’ll tell you why. The staff could use some customer service training, like on how to say hello and carry on a conversation to help you feel welcomed. The second issue I have is how unclean their work station is. I’ve been to shay lad twice and both times the nail tech used the same towel to wipe everything, including the work area and my nails. It’s quite disgusting.
I gave them two stars because whenever I drop by I can always get in which isn’t really a good sign.
Wish I had better things to say but they need to get their act together

I absolutely love going to Shayla’s! She always remembers me, knows what services I like, and always has a smile! I take my daughter in with me when I go, and Shayla treats her like a «big girl,» giving her a nice pedicure and even adding fancy flowers to her toes.

Where do I begin? This was a horrible experience and not even worth the the time I spent there let alone the money.
No greeting. Just took my Groupon and had me write my email on it. The first two girls just left me standing there without so much as a hello. They didn’t appear to understand how to help me and each disappeared. The owner eventually appeared who processed my Groupon.
Then… «pick a color.» I’m here to get a mani– pedi and there is not a single bottle of pale pink. Nothing even close. The only bottles I even see of OPI brand are old, out of style colors, and are on the pick-​a-​color rack amongst old, unfamiliar brands of bottles with the color label no longer on bottom. There were baskets and shelves laying around with some OPI & other recognizable brands that look both used and new, but were not offered. My padded foot rest was broken & repeatedly slipped off. Not relaxing. My pedi chair was really beat up. The strip mall this is located in appears rather new, but inside here there is structural damage/​wear and tear, dirty, and a literally a plank-​board/​unfinished wall – which is *what the pedi chairs are facing,* and nail polish stains on that wall. Quality of service: very poor. The two girls who were assigned to me were almost completely unable to communicate with me in the most simple ways. This is unacceptable.
I can do my own nails; but when I choose pay for this service, (Groupon or not) it’s because these people are the experts who can provide the meticulous skill that I’m seeking, and for which I will tip generously.
I came in with lovely, long nails & asked to keep some length. Not only are they now gone, but the uneven nastiness of their new appearance is the result of what can only be described by imagining a person closing their eyes, then sawing a file haphazardly & vigorously on and off the ends of my once-​lovely nails. There was original polish left on my toes, lots of old cuticle remains.– Except on one thumb where there is now a stinging cut. Hastily, poorly polished fingernails, not covering entire nail, no cuticle cream or oil on fingernails. No cleaning or pushing back cuticles. Cold soaking water. I could give further examples, but I think this gives a clear enough picture.
As my toenail separators were being removed, she didn’t seem to even notice she’d wiped away polish from my 2^nd toe in. By then I just wanted to get out of there as fast as possible. By this morning, the tips of my fingernails were already all chipped. I’m so disappointed. Actually I’m upset that I carved out 1.5 hours of precious time for some hard-​earned relaxation that actually caused me stress instead. I’d been so looking forward to some pampering and a big improvement on my fingers and toes. Probably goes without saying I won’t be back. It seems that putting out Groupons means a business wants to bring in new customers. Good service is a must if you want them to return. Business101. I’m shocked that there is single positive review for this establishment.

WORST CUSTOMER SERVICE. EVER. I was last there in January before I gave birth to twins. My twins are now 6 months old, and this is the first chance I’ve had to go back. There happened to be a groupon so I bought it, because it was valid if you haven’t been in for the last 6 months. The spa owner, Shayla, wouldn’t honor it because she said I was «taking advantage of the cheap groupon», if I was a «good customer» I would have been in sooner paying full price. ARE YOU KIDDING ME?! I explained I’ve been on maternity leave recovering, and money is tight so I got the groupon. I had intended to be regular again, as I am going back to work next week. She then says to get a refund from groupon and come pay regular price, that if I were a «good customer I would support them without a groupon». I couldn’t believe my ears. This GOOD CUSTOMER will be spending my money somewhere else. People with this attitude for customer service shouldn’t be in business. Karma baby.

Horrible experience, just got my groupon refunded. If you buy a groupon be ready to be treated as second class by the staff here. That is if they acknowledge you at all.
Would not ever recommend this salon to my worst enemy!

I always love going to Shayla’s. Shayla is super nice and always does a great job. I never get my nails painted, because I’m a massage therapist, and she takes extra time on my cuticles and and paraffin so that my nails look nice and my hands are super soft. My pedicure looks great! One of Shayla’s staff did my toes this time and they look awesome. They also do a wonderful massage on hands and legs!

i didn’t have a groupon and just got a parafin pedi. They massages my feet for like 20 minutes! I was in heaven! Plus they have the massage chairs. It’s not the fanciest place with a TON of colors, but the service was pleasant, they got me in pretty quickly, within 10 minutes and spend a lot of time on my feet. :)

Got the groupon for the shellac. Quite impressed with the results. Was able to get the date and close to the time I requested. It was a bit busy when I got there and I did feel ignored for a few minutes. Waiting area seatting is a little small as well. It did appear to be a bit understaffed, but it was a busy saturday. Plenty of parking and a ton of food options nearby. My friend was not overly impressed, but no major complaints either. I’d check it out again, especially if I was in the neighborhood.

I am quite impressed. I bought a Groupon for «schlack». They came out great. The owner is very nice and sweet. Shayla actually did my nails she was very good. I did have to wait 15 mins after I got there. I think they need more help. This location is her 3^rd establishment. It has been open since the 30^th of September of 2012.

I came here last October to get my nails done for Halloween. The ladies were extremely friendly and their services were fantastic! I would highly recommend this place and cannot wait to to use my living social deal!

Best pedicure I have ever gotten! It was busy when we were there but our nail technicians were very sweet and did a fantastic job. Will definitely go back :)