Pep Boys

Please do not trust any thing these service people tell you. They are not experts as they project themselves as. For small work like oil change, tire rotations you can visit them. else I don’t recommend them at all.

My last 2 oil changes here have both been bad experiences. Appointments times not kept at all, charged for things I didn’t agree to and overall poor customer service. I’ve bought auto parts before from the store section and had no problems and usually found staff helpful but I won’t get my car serviced there again.

Bad bad bad all bad from the get go. Call on Friday to make an appointment and was told not to and just to bring in and it would get taken care of no problem right away. Simple maintenance nothing big. Tried giving them a name a phone number a make and model and nothing just hurried me off the phone. So we bring car in and as expected there is a line out the door and no promise of when the car would get done. Try number two to set up an appointment this time in person. Ok appointment logged and noted. Saturday morning 9 a. m with a specific technician. Bring it in Saturday morning at 8:45, get nothing but a shocked look on the face of the guy at the desk. All in all 1 hour and 15 minutes after arriving my car has not been pulled in and no idea or word of when it will. Crap for communication, crap for customer service. This place is not what it used to be.

Think twice before you purchase snow tires here. This review covers a two year period. Two years ago purchased 4 studded snow tires for my truck. Had wheels for them to mount it on. Price was about 50 $ less than other shops. In the spring it was farther to drive to Everett so had the Monroe Les Schwab shop swap out the snow tires to my reg tires which I did purchase at Schwab.
They told me after that it would be illegal for them to put these tires back on next winter since they were NOT load rated for a truck. Next winter I went back to Pep boys and after a heated discussion… ended up paying another 300 to get truck snow tires. They assured me since they were on rims that they had the same policy as Schwab to swap them on and off each year.
Now this winter… guess what? After driving to the Everett Pep boys… they wanted to charge me 60 $ to swap out my Pep boys snow try tires!!! I will never go here again to this dishonest shop!!!

Honestly, horrible. I will never recommend this place to ANYONE. My car literally broke down in the middle of an intersection and I had it towed here because it was the closest place. First everyone was nice and sweet and I was told it would be $ 105 AT THE MOST for them to look at it and run tests. This was when I should have turned around because my mechanic would have charged probably half that if not, nothing at all for TESTING and we actually called him and he was highly confused as to why they wouldn’t just check the battery first thing. We went home as we waiting for my car to be worked on and I got a call back and was told it would be almost $ 400. He was super rude and short. He said I needed a new battery, which I figured. But I have a 99 and most battery’s I’ve looked at cost nothing close to $ 139(what I was told just the battery would cost) so I was very confused. And a battery «installation» is almost $ 25. Really? Even the little battery shop next to my place charges $ 10 at the MOST and usually doesn’t charge people because they’re awesome. Anyways, we told them for now put in the cheapest battery. The lady I spoke to the 2^nd time on the phone said it was $ 80. Hmm weird because we got charged $ 120 before my discount.Interesting. I’m a 19 year old girl and could probably figure it out by my self but I guess if you can’t figure it out and it’s that hard and you need to charge a $ 90 labor fee on top of that, it makes sense. When we got back to the shop the guy we talked to at first on the phone (I believe his name is Jim?), looked at us and walked away. Rene helped us and she was the only thing great about this place. Super sweet and understanding. He came back in, avoided eye contact completely and turned and faced the wall. Talk about attitude of a 5 year old. Goodness. You would think people would be understanding. I’m a college student paying off all types of things. We all struggle at points, especially when something unexpected happens so sorry I couldn’t afford your «top of the line» battery, windshield wipers and fix my transmission. No reason to give me attitude there, buddy. This place is a joke! Would never recommend to anyone. Should have stuck to my mechanic.

Called in this morning to get my flywheel resurfaced for when I install a new clutch, the service manager received my call and clearly doesn’t know anything about cars. He asked me if my car was an automatic. Tell me Mr service manager what 80s vehicle or any vehicle that is automatic have a flywheel for a automatic transmission. You sir need to find a new job before you drive all your customers away. Bring Anthony back.

When I moved out here 3 years ago I failed my emissions test. I purchased the parts I needed at O’reilly’s and brought my truck in for Pep Boys to do the work. My engine light was on for my EVAP solenoid (part I brought in) and my coolant thermostat (work I didn’t have them do) when I brought my truck in, so when the work was done I fully expected for my engine light to be on when they finished. This year it was time to do my emissions test again so I had O’reilly’s run the codes on my truck. I was surprised to see that my EVAP solenoid popped up, so I took a look under my truck (something I should have done before I left Pep Boys 3 years ago) to find that the original factory parts were still installed! This location defrauded me. They took my money, my parts, and did not perform the work I trusted them to do.

This place is a hit or miss honestly, pros to this location is that it’s much bigger than competitors stores. The staff are friendly enough but aren’t very knowledgable. If you are a user of plasti dip then pep boys is amazing for you! They have the biggest collection of plasti dip that you can get locally. They have some cool quirky items that other auto stores don’t even have and they do have installers on site but personally I feel that they overcharge for basic installations. They do maintenance here and tire installation as well as sell wheels. I wouldn’t buy wheels here since they are replica wheels and not of good quality. If you can get a good deal via coupon and can check on the quality of the work/​installation then go for it! If I’m in a rush and want a quirky item like some led lights or paint I’ll come here.

Travis is the name of the associate who assisted me today. I needed an oil change and had, what I thought to be nails, in two of my tires. Travis let me know about a coupon that saved me 25 bucks on my oil change! He then let me know that the nails were pieces of metal that did not leave any damage. Very honest associates who left me impressed by their customer service. Travis also walked my shipping cart back to office depot. He didn’t need to do that but did it anyways. To top it all off, my car was ready 30 min faster then what I was told. I will be making this pep boys my to go place for all my future auto work!

Brought our truck in to Pep Boys in Everett to get a 2^nd opinion after the Ford Dealership told us it would cost $ 3,700.00 to repair our vehicle. After the mechanic diagnosed the problem, it was a simple fix & Pep Boys saved us over $ 2,500.00. The Mechanic/​Service Technician, Jim, was very knowledgeable & professional. We received exceptional customer service all around, even when paying the bill with Austin. We’ll be back & recommend their Auto Repair service.

This place is a joke. Called sat afternoon about getting a quick oil change Sunday morn. Do I need an appt? Nope bring it on in we can squeeze in an oil change. Now I am here. Oh no that’s not true. Oil change takes a 3 hrs wAit. You can drop it off can’t you. For an oil change. What a joke.

NEVER BUY TIRES AT PEPBOYS. THE WORST SERVICE.
When you buy tires from companies like Discount Tires or Les Schwab you are buying not only the tires BUT the service that you will need throughout the life of those tires i.e. free flat repairs, rotation, check pressure. AVOID THE HEADACHES & TIME LOST DOING BUSINESS W/​THIS CO.

WISH THERE WAS A 0 STAR option! I went in with my GLI stating that my check engine light was on and my car had been acting up. When I came in, I explained that my car had been randomly turning off and so I thought my battery might have been bad. The guys at the front basically mocked me and made me feel stupid telling me that just because my battery light came on when it died didn’t mean it was my battery. I just shook it off and went about asking questions as to what might be the problem. I scheduled a FREE service as advertised online, only to be told I was going to have to pay $ 115 to have it checked. They advertise that they do the check engine light for FREE, that’s not the case. That will only give them codes, not a complete diagnostics. I then left my vehicle there after agreeing to the fee. I get a call later saying that my oil was low and that, that was the cause of my check engine light being on and my car dying. They reset all my codes and put the WRONG oil in my car. Three weeks later, I check my oil due to my car acting up again, and guess what? No oil. I call them and they tell me I must have a leak then. I take my car to my dealership who actually knows what they’re doing, and they tell me that there was no oil in my car and that there is no leak. My car doesn’t burn through oil that quickly so that tells me not very much oil was put in there. Not only that, but when I checked the sheet they had printed out for me, I realized that pep boys put the wrong oil in my car. Since they reset all my codes, my oil light never came back on so I had no clue until then that there was no oil in my car. Overall, they have NO clue what they’re doing with foreign cars clearly. My dealership told me my check engine light will NEVER come on because of an oil issue. Not only that, but they gave me false information and I had to spend $ 115 to have my dealership tell me there was no leak as pep boys had stated. So I paid them $ 89 to do absolutely nothing but further damage my car. I should have just taken it to the dealership and paid only $ 10 more to get everything done the RIGHT WAY. SO just a fair warning to people do NOT take your car here unless you want to be screwed over. Especially if it’s foreign. And don’t bother bringing up your concerns to the manager because when I talked to him I realized he was the same guy that mocked me about my battery. He was not only rude but didn’t care about my concerns. I will NEVER come here again and I will ALWAYS tell friends and family about this experience. I’m a business owner myself and I couldn’t imagine a customer having such a terrible experience or ever hiring someone such as the manager let alone letting them run my store and represent my company.

Not coming back here!!! It’s HORRIBLE that it’s a normal expection to get cheated when dealing with an auto repair shop! We continuously asked about a specific problem with our car and were told on three different visits that nothing else was wrong after paying to have various things changed/​repaired. Then from our visit today, we found out the problem from looking at our receipt, but still Pep Boys told us nothing was wrong when we asked them in person. So frustrating that we couldn’t get a straight answer and wasted so much money and time not getting the help we asked for.

Today I got oil and filter replaced in my wife’s Toyota Sienna. They did a good job replaced air filter and one brake light bulb too.
I like Pep Boys better than Toyota of Kirkland. Pep Boys are faster and do better job. Last time I got the oil changed at TOK and they took more than 2 hour and filled regular oil instead of Synthetic oil. Pep Boys ask you which brand you prefer. I will recommend my friends to go to Peps Boys.

I will NEVER go here again. Had brakes put in and they squeak. I took it back and they told me I need to upgrade to platinum or ceramic. So I said when you put brakes on you never gave me an option. So I have to put up with my brakes screeching. Never heard of this before… Crazy!

I’m lowering my review another star. They just have never performed in a way that I see fit as far as customer service and getting the job done correctly the first time. I came in for two problems: break noise and clunking of the front end. $ 1500 later, and four visits later, one of those is resolved – the clunk remains. They have fixed and refixed the same things on each visit.
After speaking with several managers, district managers, store managers, service managers, you name it. I still continued to receive poor service, the third visit was especially awful.
I came to pick up my car at the end of the night, waited in line while the technician spent awhile discussing with a teen car owner (presumably his first car) and father about what he needed to do to keep the car running nicely. This was good service and I was happy to wait.
I get to the counter, say I’m here to pick up. Technician drops my keys on the counter says I’m good to go. I look at him and say «well, what did they do?» He responds, «Oh, I didn’t work on your car, I don’t know» I ask, «they don’t write it down or have a receipt that you could look at to tell me?» He starts gesturing to the paper work «Struts they replace in pairs (–they did replace a single strut, FYI), the other guy really was supposed to get the paper work…» I’m like «well, he didn’t, so don’t I get a copy/​receipt?» He hands me the tire balancing report. I say «This is just a balancing slip, can I have the receipt??» He finally prints one and I get out of there.
I shouldn’t need to ask for a receipt. They need to figure out a way to communicate better between employees and to the customer. Any technician should be able to explain what was done or not done, or they should offer to have the appropriate technician call to explain further if needed.
I believe they have a new service manager and the technician from above may no longer be employed there, but I can only review based on the service I actually received rather than hopes for the future.
The final report I’ve had with these guys is that there were 2 noises, and the remaining noise they think is in the steering column, which they do not do work on. The other repair shop I took it to said everything looked safe, there was a noise, but they would just be guessing on what to fix and that it wouldn’t be fair to do that. They suggested I return when the noise worsened so they can pinpoint the problem and fix it properly. Thank you to them for not wasting my monies.
Good luck Pep Boys, hope you get your stuff together. I won’t be back.

So just for people to know if you don’t want an email inbox full of Pepboys junk don’t give it to them. I have blocked the address, emailed asking my email junk advertisements to stop and I started receiving more after doing that.
This place is horrible in more ways that one. But I will say the paper they mail me vi postal system makes a great trash can liner…

Made an appointment for new front brake pads online for my Mazda Protégé. Their website is pretty convenient; one can book an appt directly to a specific store. Quoted price from online was more than $ 100 cheaper than competing stores so I had to bite.
Dropping off my car was fairly standard; since I didn’t have my brakes looked at here they insisted on inspecting it before doing repair work. Whatever. The service guy (advisor?) was very detailed in his explanations. Much appreciated was that they didn’t try to sell me more than I needed; they called back after their inspection telling me exactly what I need with no up-​sells (front/​rear pads). The vehicle work was finished relatively quick considering I told them I just needed it by the end of the day.
The price for the repair was great, the work was done quick, and the job was done right. If you don’t need a coddling experience with a cookie and a latte, this is a great option.

Got tires here a few years back was promised a rebate in 30 days, took 6 months after bugging them.
Also got an oil change and it took over an hour and they put my filter in wrong and did not top off fluids as told. Won’t be back…