Joe’s Glass Company

Unprofessional and sloppy. Took me 8 trips to the shop to get a routine windshield replacement done. They got my wipers swapped in a pouring rain… Even afterwords, the rubber weather strips around the windshield are all curly and misaligned. Joe says «No big deal. You can drive like that. The windshield won’t fly off. No need to be so an-​l»… Had it unglued twice. This is after pressure sale to do the work right before the holidays, when I was flying out next day…
Do not recommend this glass shop at all.

Great group of guys! Got exactly what I wanted on my car and they did fast and efficiently! Defiantly coming back for future needs!

Great company to work with! Fast and friendly. I paid ½ of what speedy wanted to charge me. Wouldn’t go anywhere else and I live in seattle!

Wonderful job quick and efficient. Went out of there way to come to my home to install windshield for me. Highly recommend them.

Excellent service repairing a rock chip. In and out with a smile. They would have done it for free under my insurance but I have a high deductible so I paid cash. Still it was reasonable and cheaper than a new windshield. I’ll definitely use them again.

Don’t know what happened. I’ve used Joe for years. He did my Dart, Grand Caravan, Rambler & Volvo. I’ve referred family and friends, two in the last six months. My dad was a service manager at a local dealership and always swore by him. I wanted a window sealed on my vintage car, talked to Joe, asked if he would look at it next time he had a mobile unit in the area, he said I could drive up to his shop today, I said I wasn’t in a rush I could wait till next time he came around. Later that day I had some free time to drive up and see him, I called ahead to see if they had time, Zack said bring it on in. He then called right back and said Joe had a unit in my area. Ok, Great I thought. Couple hours pass and mobile unit shows up. Guy looks at it and within 4 minutes says there is nothing he can do (old car, needs work). He starts to leave without collecting, why, because he didn’t do anything. I say, hey, thanks for your time and offer to pay $ 25 for stopping by. He says he doesn’t know if he should collect any money, and needed to call Joe to check. Joe has him then bill me $ 70.98. I wasn’t going to argue with Joe’s guy in the field, who apologized for even having to bill me, I was standing by him when he tells Joe he didn’t do anything and Joe still bills me the $ 65=tax he quoted me to seal it. Again, NO SERVICE was performed and I had called to say I was on my way to him. So I call the shop, talk to Zack, he says it doesn’t sound right that I was charged and he or Joe will call me right back. No one ever does call back. So I call today and ask Joe to explain the charges. Apparently, to spare you our 20 minute back and forth, Joe isn’t happy with the current state of society (he used some more colorful language) and other people burned him by shopping elsewhere, so he decided to make up his lost income on me. He refused to make it right: telling me I’ll keep all your money and «take care of you later on something». My family has used Joe forever, so I’m really bummed. I honestly don’t want to find another glass guy. I was hoping after calling, Joe would care to make it right. And I’m not talking about getting all my money back, but I did expect a partial refund. I was told $ 65 to seal the window, and no work was done. I paid $ 70.98 for a four minute, «sorry dude can’t help you on this one».
Two Stars… One if he hadn’t done me right in the past… All my other experiences with Joe were great; but this time he was rude, talked over me, unreasonable and unfair. I know I’ll need something again in the future, but I will probably look elsewhere after this experience. Get back to your roots Joe or have Zack handle customer service. Really disappointed.

Excellent service. I called in the morning and they came that afternoon to replace my cracked windshield. As a mother, it was great to have them come to me, so that I didn’t have to lug my kids into the shop. All the employees were especially kind and helpful. And the windshield looks great!!!

Very bad customer services, owner is so rude, if you need your windshield replace or install I recommend to look for another place.

Wow thanks you guys. Such a great experience today. So quick and great customer service. With this FJ of mine you can bet I will be back :) Thanks again!

Great customer service! Soon as I pulled up there was a tech ready to replace my windshield. He was quick and thorough, Joe and his crew were friendly, genuine people. I would definitely recommend them for your glass needs. Exceeded my expectations.
Thanks guys for a great job.

Joe did an amazing job repairing a rock chip on my brand new truck today!!! Defiantly will use again in the future. Found him and Unilocal and all the ratings are correct. He’s quick and did a great job.

Excellent service! I called and got a quote, and had an appointment within two hours. The price was very reasonable. In fact a lot cheaper than what I was expecting. Staff was very friendly. I was in and out of there in less than an hour! If I’m in need of any glass in the future, this is where I will be going!!!

I had an overall great experience, They where perfesional over the phone and the quote was %100 acurate. I was able to get a same day apointment within a few hours. They installation looks great no sighns of shoddy workmanship.
My only complaint is that after getting the car home i noticed a razor blade stuck to my hood by some kind of adhesive. I was able to remove the blade without any damage but it did take away from my overall experience and keeps this review away from a 5 start rating

Horrible service when resolving issues! Never again!

I wanted to write about how pleased I was with the replacement windshield on my sons Honda. Chad arrived well within the appointment window (no pun intended), and worked diligently even if it was a bit cold. He was efficient, though and an all-​around friendly guy. He even cleaned up after himself, what a concept. Most of all your company came to me on my schedule. Seldom do you find a product with service like this at such a modest price.

Walked through his shop door and the owner was very put off by that… not a very nice man. I have no idea how he does glass… I just had my windshield replaced at John’s Auto Glass in Mukilteo. Lots of fun!