Geek Squad

Do not deal with geek squad horrible costumer service! They will make you wait weeks to get anything fixed then the parts still don’t work customer service told me there’s nothing they can do

Don’t be duped by them!
They mislead you about the terms of warranty plans with smoke and mirrors to get you to sign up. When you have a problem, they charge you insanely high «service charges» for use of their insurance plans. They wanted to charge me $ 150 service charge to fix my screen when Apple charges $ 100. Don’t waste you time or money with them. If I could give them 0 stars, I would.

Co has made a good recovery after initial blunders. Would have been ideal if there were no blunders but at least Best Buy takes responsibility for Geeksquad’s underwhelming performance.

awful experience with this store and corporate office. I will never go there again. I have had a bad experience with Best buy itself before but figured I would take a chance with geek squad, which was a mistake. They don’t even fix the computers there they ship it out and when I was told by e-​mail that it was fixed then when I was going to pick it up they called from Everett and told me it wasn’t fixed even though corporate said it was so I said I will just come and pick it up instead of them sending it back out. I went to Microcenter in Cambridge Mass and it was fixed in less than 24 hrs, good price, and excellent service all the way around. They even called me to update me on what was going on. If I ever use geek squad again anywhere it will be in Salem NH when I move to NH unless I can find a Microcenter up there. Salem NH Best Buy and Geek squad is great and they don’t charge a shipping charge or deposit there because they fix them there but that could have changed.

Do not even bother going to this location. I have the two year warranty for my HTC Hero phone and the speaker and sound functions no longer worked. I had no problem going to geek squad and having it sent to service but after waiting in line for a good thirty minutes, the associate decided to blatantly ring up another employee for a drink and ignored my presence completely. I said «No don’t worry, ring out the employee instead of helping a customer. no problem at all.» Spend the extra 15 minutes and go to the Burlington location, you won’t be disappointed there.

These guys are first class scumbags,…I brought my computer there on Monday, since it wwasn’t connecting to the internet. I was charged $ 200, so that a diagnostic could be run and repairs made. Last night I received a call, and was told that the wireless compnent was brroken, and that they could install a new one. Also, I would be receiving a portion of my $ 200 back! Great news! Until, I received another call less than 24 hours later from another Geek Squad employee, John, saying that my hard drive was dying and I would need to pay $ 150.00 to have it fixed!!! Huh? I told him of the previous call, and he said that he ran additional tests since he didn’t trust the judgement of the other Geek Squad employee. Obviously I was annoyed, and the whole thing feels unbelievably shadey. I intend to pick up my computer tomorrow, and have it checked out elsewhere… DO NOT GO HERE!!!

Well, I went to get my HP fixed but they didn’t fix it because it wouldn’t be cost effective. They recommend that I purchase a new latop;which I agree. My HP laptop was purchased like 2 years ago, and buying a new Inverta Board would be a few hundred. Since they did not fix it, they gave me a refund, which is GREAT! because my *ss is broke, lol.

My computer got a virus and refused to boot so I freaked out and the only place I could think of was the Geek Squad in Everett, MA. So I brought it over on a Monday Morning, I really need my computer for my work you understand. So I talked to the guy, he sounded super confident, said it would cost me $ 200 but they would fix it. the guy was kind of vague about how long it would take, at least a couple of days he said. So they kept it for over a week, I kept calling and finally got it back. It booted great, no data lost, I had the computer for about 3 weeks and kablooey, it starts screwing up again, going Reeeaallly Sloooowww. So I brought it back and they said no problem, it is under their 1 month warrantly, but then they said that warranty doesn’t cover viruses which they think this is. So I pay another $ 130 and they keep it for a week again and finally I get it back. Now it screws up a 3^rd time after a couple of weeks and finally I have learned my lesson!!! No more Geek Squad!!! I found a small computer guy in my neighborhood and he charged me $ 90 and fixed it great!!! So the moral of that story is: Don’t ever use the Geek Squad, they are useless!!!

First of all I am not computer savvy by any means. I put my trust in those who are professionals. Or at least I thought I did.
I was relocating my business last spring and thought it would be a good idea to bring in my computer for a virus check and tune up.
Long story short 5 years of client DATA and history LOST.
The «tech» who worked on my computer was on vacation when I brought it back in. Needless to say when I returned a third time I was then told he no longer worked there and they could not locate my files.
To add injury to the wound It was then suggested that I should have had a backup of my files. Fine but you should not have lost them to begin with!

By far the most well spent $ 159 I EVA spent, EVA!
Chere’s Log Saturday Evening 10÷27÷07
* 6:35pm Hmmm thinking to self really want to get this wireless modem set up so I lounge in front of the TV and Unilocal on this killer lap top I got — thanks to my girl Roni E.
* 6:36 Decide to try it myself — what the hell just gonna chill at home tonight anyhow.
* 6:46 Leaving for Best Buy in Everett to buy Modem. More than ready to invest the time it takes for me to do it myself.
* 7:00 get to Best Buy, find the moden I found on line, and surprise a sales guy! Who would of known? But Ohh look it’s not a pesty Best Buy Sales Rep. It’s the Geek Squad dude and NO! they don’t wear capes. But they do drive VW Beetles. Ha Ha! Looks remotely like my cousin Dave. He looks pleasant like my cousin — so I welcome the unsolicted help.
GS: Hi do you need any help finding anything?
Me: Hi! I’m looking for a wireless modem for my condo.
GS: The one in your hand is perfect. Small Place?
Me: Yup. :)
GS: That one is perfect for you.
Me: Cool, I read these are pretty simple to set up.
GS: In theory yes, but you know how that goes.
Me: Seriously, yes I do. (Bracing myself for the inevitable sales pitch, but surprisingly welcoming it.)
GS: For $ 159 we can have someone come to your house and set it up, make sure it’s secure. We can have in done in 10 minutes.
Me: Done. Can someone do it tonight?
GS: Uhhhh, (does the universal symbol for looking at wrist for time, even though there is no watch on his wrist) how far do you live from here?
Me: 10 minutes, and to be honest if someone can’t do it tonight, I’ll probably just call Comcast. (Thinking to self I hate Comcast so much, but I’m also feeling a tad bit impatient. I am also part Chinese according to boy Kenny, so I feel it’s an approproate time to kick in my kick ass skills at negotiating a deal.)
GS: OK I’ll do it. Follow you home and set it up.
Me: Cool! :) (Then thoughts of axe murderer…) Wait you do really work here, right?
GS: I do. Smiles.
Me: Just Checking. (I then proceed to ask about 10 more people in the Best Buy Blue shirts if they know him). Cool safety check clear, strange man welcome into my home.
7:20pm walk into house (action lan inplace with my girl Pam, just incase he’s not cool).
7:34 He leaves.
7:35pm sitting in front of my TV, enjoying my new laptop and tv at the same time. Yeah baby. =) I’m so happy.
I was really impressed with their service, very friendly and courteous. In addition, I felt very safe allowing this stranger into my home. Everything I’ve heard about the Geek Squad has been validated. They don’t talk to you as if you have you head up your ass about computer type things, and they are efficient as hell. Dude AKA as Curt was not kidding about the 10 minutes in my house. I was also pleased at how patient he was to answer my questions and made sure to check that I was comfortable with everything before he left. So yeah $ 159 was well worth the investment. He mentioned to me that this was pretty much the flate rate for house calls. No additional fee’s, or cost after the first 10 minutes.
No geeky questions, no geeky behavior and poof he was gone. These dudes will definitely be my back up when Roni E isn’t available. Her rates are cheaper — 2 Soco’s and Coke. LMAO. 5 black-​rimmed-​coke-​bottle-​glassed in my book.