FedEx Office Print & Ship Center

I have shipped packages from this location in the past while also using my employers business account which made shipping with Fed Ex much lower in cost than shipping UPS or USPS for ground. Today I entered the store with a small childs rocking chair that though odd in shape weighed only 8 pounds on their scale. I had wrapped it in bubble wrap and intended to purchase a cardboard box and ship to my grandson in Dallas, Texas. After measuring the chair and looking in the computer for the charges based on measurements, I was informed the total cost to ship this chair cheapest way ground including buying a cardboard box from them for $ 30 was $ 170.
I thanked the lady and left with my chair. I had expected to pay $ 50 – 75 at the most and not carting the chair through the airports would have been worth that. I couldn’t justify that high cost to ship an 8 pound wooden childs rocking chair to Dallas.
This Fed Ex location has retail charges that are certainly different than wholesale discounts!

My husband brought in a package that needed to be returned, he went in with a label that wasn’t working because the rep at the business didn’t know what she was doing. FedEx in Everett went above and beyond helping my husband get a new label, calling me, emailing me, going back and checking their email for messages from the vendor. These things were done happily and not once did they make him feel like it was an inconvenience. Thank you to the friendly staff… good customer service is rare these days!

After having a disastrous experience at Sign-​a-​rama I went to Fed-​Ex to have my sign printed. What a difference. Brian Todd was very helpful and was able to put together not only the design of the sign but made helpful suggestions to make sure it would serve me for a long time. And… the folks at Fed-​Ex had it ready for me that afternoon. So, kudos to Brian and the rest of the staff at Fed-​Ex Everett.

Got a 29 page print job done fairly quick. Not too pricey, and very helpful. Hussein was super friendly and the store was nice and clean. Definitely one of the nicer Fedex locations.
There was also a random nice lady who let me go in front of her because she had a large order. I noted she was in line first but she insisted. Thanks random nice lady. Thanks.

I ship a lot of stuff. As far as it goes I get there, fill out the slips and off it goes. Fine. My complaint is that the staff and manager are in and out like a revolving door. You hardly ever see the same people there twice. The result is, the level of service you get can be good, bad or horrendous on any given day.

So I have a FedEx account and I go to this Kinkos regularly to ship items for business, but I have decided I will not go back. Over the past two years the customer service has declined dramatically. Now I admit two things — they always say Hi when you enter the door and sometimes I ship some weird stuff (what can I say — Ebay!) For the past two years, when I have gone in I have been treated terribly; one time I made the mistake of asking what was the value of the insurance that comes with the shipping price (usually somewhere around a hundred dollars), the guy jumped down my throat and said «if you won’t declare a value then I will place a value of $ 0 on your package and you won’t get anything!» Another time I was told over and over that the object I was shipping was against the law — I had to break out the regulations to show them that indeed it was legal — I will give them a break on that one, as it was an odd shipment. Another time they hounded me for the description vs the value I wanted to ensure the package. They told me the item couldn’t possibly be worth that much and they refused to ship the package. Luckily a manager overheard and advised the employee that it certainly was worth that much and to ship the package.
So — if you want people who argue with you about what you want to ship, tell you that you are breaking the law or trying to trick them then you should go to this place. I have since started going to the FedEx location in Bothell and they treat me like a normal business person and with respect — so I won’t be going back to Kinkos FedEx /​Everett Mall.

I had to ship a birthday present to a remote location in Washington State, and I needed it there in two days. I was very pleased to find that all locations within Washington are sent next-​day ground, so it was very affordable. I was lucky enough to be helped by the site manager, Jeremy, and he did a great job packaging my shipment and getting me in and out in a hurry! I’ll be happy to return here any time!

This place was a lot more professional when it was simply Kinkos. The quality and service have definitely gone downhill.

My first time using FedEx for printing a banner and some 12″ x 16″ pictures. 100% satisfied. I was under a time crunch as I had only 3 days to prepare for a meet-​and-​greet at a local bank that I needed a banner and framed pictures.
I called the store up, described what I was hoping to get, and Ken walked me through it and made recommendations based on my needs. He then gave me an email to send over my files (pdf and jpeg’s), and I described what we had talked about. Jen got back to me almost instantly. She confirmed everything and said they would be ready to be picked up the next day at noon.
I got a voicemail at around 9am the next morning saying they were ready. Got there around 10:30, and as other reviews had said, I had to wait a few minutes while they were helping others. Fine with me, I checked out some of the business books they had for sale. Ken was there and went through the banner and pictures with me, and everything was beyond what I hoped for. High quality and looks exactly how they were described. Will definitely be using them again.

I stopped here to drop off a pre-​paid postage item for overnight delivery. They were quick, helpful and offered a reciept of my mailed package before I could even ask. I was welcomed as soon as I walked through the door and every employee was already helping someone but I only had to wait a few minutes before someone was assisting me. Easy peasy!

Horrible, terrible, horrible customer service. How long must one stand at the counter while people are doing anything but trying to avoid eye contact with you.
4 people in the place — not one asked us if we needed help. Well, yea, we need help as we’re in your darn establishment — aren’t we? 5 – 6 minutes pass and someone notices we’re there. Are you being helped? Nope — we not.
If you can avoid it — go elsewhere.

I was really disappointed with the service provided at the fed ex today.
I did receive a great phone call letting me know my package arrived. I went in immediately to pick it up. When I arrived there were about four others waiting to be serve and two associates at the front already helping people. Four more people including myself came in waiting to be helped. There was a lady in the back sitting in her office with a window, came out, saw the line and walked back into her office. It wasn’t until one of the swamped associates walked to the back and asked her to come out and help. I was able to pick up my package but it was just shocking that it took her to be asked to come and help. Either this place needs to hire more part time employees which I know a job would be lovely for many, or they need to step up their game and know their systems more to help people and move on to the next faster.

I have had more problems with the equipment in this place. It seems I always have to have time credited when I have used their computers to print something. The prices are also a little steep. However, the staff does do a nice job taking care of you.