Evergreen State Heat and AC

We recently had a heat pump installed at our home by Evergreen State on 5÷5÷2016. Installers did a fantastic job. There was a part that failed in the unit fairly quickly (these things happen from time to time), but Evergreen State stepped up to the plate and provided hassle-​free support as we worked through the issue. Based on this level of service, I will definitely be using them again for in the future for our HVAC needs.

Do Not Use Evergreen Heating Everett!!!. The tech that came out to my house for the service call was not able to do the work of fixing my problem at the time of call out. He had suggested that I need a new air conditioner versus fixing the old one. He was unable to tell me anything about a new unit or cost of just fixing the old one. He charged me $ 89.00 service call and 166.00 labor. THEY DID NOT FIX ANYTHING! When I called and asked about labor charge they said it was really a diagnostic fee. The tech and employees I spoke to over the phone had absolutely no knowledge on products and repeditly told me a needed an heat pump when I have a separate highly efficient heating boiler for radiant floors in my house. I simply needed my air conditioning unit repaired or replaced. Two weeks after call out they were sending out a lady to quote me prices on units etc. I have cancelled this due to lack of confidence in this company. The new company I have decided to use has technitions that can do everything on call out with knowledge of replacement products. This company is a bad choice!

I just had Evergreen State Heat & AC install a new Trane Air Conditioning system. The whole process was painless from the initial consultation with Leslie to the actual installation. Zach, Bill, Rich and the rest of the crew did an awesome job on install day… very professional and did a through, quality job. Thanks to the entire Evergreen Team!

Always on time and consistent. Have used Evergreen for years
Kiel Hutchinson was especially knowledgeable today. Gave some great advice re settings and filters

Great service from Leslie quoting, Gary scheduling and my installer. Great job with set-​up and cleanliness of site after completion. Programmed thermostat and walked me through it all. Their furnace quote was a couple hundred more than Costco quote, but I’ve always had excellent experience with service techs and everyone-​so well worth it!

I called Evergreen this morning because we had an issue with our new thermostat. Jason, one of their HVAC techs came within an hour and replaced the unit, then problem solved the connectivity with the manufacturer and comcast, which took a few hours. He made sure everything was working properly, that all of the devices were communicating with each other, and that all our questions were answered. Thanks Jason and thank you Evergreen, excellent customer service!

From first contact through installation, I was very impressed with Evergreen State Heat & AC.
We have electric baseboard heaters in our 1902 home, but never used them due to excessive cost. Instead, we have been heating our home with a wood stove the past 10 years (yes, with a few complaints: amount of time, labor and mess). Maybe it was the 10-​year mark, or something in the water… but I had enough.
I had done some research on ductless heat pumps before attending the Home Show in Everett. I talked with 4 different companies and ended up with 2 different bids. When Leslie came out to the house, she was very professional, calm and matter-​of-​fact in sharing pertinent information. I never once sensed urgency or a push to sell. I was pleased with the bid and ended up getting a bit of a break too.
Installation was performed as scheduled and done in less than a day. Cliff, Zack, Andrew — and electrician Bill rounded out the installation team and did a fantastic job. All of these guys were extremely polite, took off their shoes upon every entrance into the house, and answered a laundry-​list of questions. Clean-​up and system tutorial was fantastic too.
We went with a Mitsubishi ductless system, with 3 separate heads. Two small 6k BTU units upstairs, plus main 15k BTU unit for the entire downstairs. Our home is only 1,500 square feet so this set-​up is more than sufficient for both heat AND A/​C. (Working from home… yes, I’m stoked about ‘bonus’ of having A/​C in the summer too). I’m guessing I may have to fire off our wood-​stove in the event of extreme cold, or on/​off throughout December and January, but nothing like before… burning 7+ months of the year.
I posted a photo of exterior installation. The photo will demonstrate what a ductless set-​up might look like. The main lines run outside your home in what would be similarly described as rain down-​spouts. They are white color out of the box, so I immediately painted them when they were done with install to somewhat blend into the house and not stand out so much. Look for old yellow house with red shutters for install photos. There are 3 inside head-​units connected to the exterior heat pump shown at bottom center of pictures.
All in all, I’m very pleased and would recommend Evergreen State to anyone considering a ductless system.

Evergreen State Heat & AC is by far the best around! They service our 10,000+ s/​f building on a quarterly basis making sure everything is running properly and well maintained. Anytime something goes wrong with one of our units, Gary is quick to get someone out here to fix the problem within 24 hours or less!
Working with our tech, Chad, is great! He is knowledgeable, professional and friendly. There is no issue he can’t resolve. I would recommend Evergreen State Heat & AC and specifically Chad to anyone. They rock!

We bought a 60 year old rambler/​ranch style home and the whole 1900sf home was heated by electric baseboard heaters in every room and a gas fireplace. The fireplace is great, but the baseboard heaters had to go immediately. Besides an efficient heating system, we also knew we wanted AC. So we solicited quotes from four companies. They were all small to midsize LOCAL companies, not big box installers, etc. Of all the quotes we got, Evergreen Heat & AC came in second lowest. I chose not to go with the lowest bid, because of all four bidders, the estimator/​saleswoman Leslie instilled the most confidence. Some of the other companies sent out estimators that obviously knew what they were talking about, but Leslie seemed to explain the technical details the most effectively, really giving the impression that Evergreen is a capable and reliable company. She patiently answered a bunch of questions we had and gave very concise answers and never gave any hint of pushiness to get us to sign a contract. I told all of the four estimators I talked to that I was getting multiple quotes, and Leslie was the only one who didn’t seem to bristle at the concept or give vague warnings about some of the horror stories they hear about their competitors. She just stuck to the fact that her company would do a great job for a fair price. We weren’t sure whether we wanted a ductless or traditional ducted heatpump, and Leslie explained the pros and cons of each, and took the time to explain that for my particular home, a ducted system would be a very straightforward install, and probably be more to our liking than the ductless. Also, when I told her that one other company had a lower quote, she did reduce her quote a bit. It didn’t beat the low bid, but I felt it was fair and wanted to hire Evergreen.
So we hired them, and the work started only a couple of days later. The lead installer Rich is a great guy to deal with, and is obviously a real whiz at installing these systems. He made specific installation considerations that I don’t think other installers would have even thought of. The other two installers, Zach and Andrew were also very helpful. They did a great job, and the system was complete in about three days. At the end of the install, Zach did an awesome job of showing me all the technical features of the system, including the fancy thermostat that works like a smartphone. There were two hiccups, and Evergreen responded fairly to both. First one of the installers slipped in the attic and did some damage to the ceiling below. Rich patched it in, and I told him I would do the finish drywall repair (sanding and reapplying orange peel finish) because I was already doing a bunch of other drywall work. But they accounted for it by knocking $ 500 off my bill and doing a couple hours’ worth of electrical work on my hot water heater. The other minor issue was a couple of small scratches on the finish of the outdoor unit housing. It looked like it came that way from the factory. They ordered custom matched paint from the Trane factory and came back and fixed those scratches. I can’t even see where the scratches are anymore.
Also, Evergreen is very savvy with the PUD Rebate process and took care of all the legwork for me on that. They also set up all the county and state permitting. All in all, Evergreen was a very responsive company to work with, and they installed an awesome system in my house. I couldn’t recommend them highly enough if you are looking for a very nice furnace/​heat pump install. I will definitely use them for any HVAC maintenance or repairs in the future.

Kiel just left our home after servicing our heat pump and furnace. This young man provided exceptional customer service and took the time to review our thermostat settings with me. I’m so pleased we hired Evergreen Heat and A/​C for the installation and maintenance of our Trane Heat pump. A++++ service. Highly recommend.

I am really happy that called Evergreen State Heating & A/​C! I am in the process of selling my home and my furnace needed to be serviced and I needed some duct work to be secured in my crawl space.
Jason came out today and finished everything in a very timely manner. I was so impressed with his professionalism and knowledge. Not only did Jason do an outstanding job but he was super personable and answered every question I had.
The house that I am buying also needs the furnace to be serviced and I will definitely be calling Evergreen State Heat & A/​C.
Thank you very much Jason!

After contacting several heating companies I decided to go with Evergreen through a referral. I am restoring my parent’s 1973 log home and boy am I glad I contacted Evergreen State, they showed up when they said they would be here, they bent over backwards to accommodate my aesthetic needs, were respectful of the property and now the whole home warms up with a high efficiency gas furnace in a couple minutes vs the 30 minutes plus it took with the dinosaur 1973 electric we had. They took extra care to not only make it work well but LOOK well also, refreshing in this day and age!

We hired Evergreen to come inspect and service our furnace before listing our home. They were extremely timely in responding to my online inquiry (you get a discount if you contact them online) and the service person they sent was very polite… removing shoes as he came in and out and advising me on various things about the furnace. Would hire again!

New unit put in our Physical Therapy office today at X-​Cel Enterprises Physical Therapy in Arlington, WA. Thank you… Rich, Stephon, Zack, and Cliff for being so professional, clean, and fast during this process. We will be referring them from here on out.

Very easy to schedule with them, Rich was always on time and when he was done, he left my place as clean as it was when he came. He even saved me some money by installing a shorter cold air return rather than replacing the nearly 40 feet of dilapidated original wood ducting.

Fantastic Job. Tech’s Cliff, Everett, Sean and Andre, Customer Service all outstanding and professional. Everyone was responsive to our lack of heat due to controller failure on our 19 year old furnace. Unit became in-​operative furnace during severe cold snap during the New Years weekend.
1^st telephone call to «On Call» Tech (Cliff) who had excellent telephone presentation to diagnose and articulate possible problems and solutions. On site, Tech Everett was able to assess possible problems to the furnace failure and recommended the least expensive solutions first, (quite impressive especially when he could have initially come up with more expensive repairs before we confirmed controller was responsible) Once parts were ordered Sean installed the next day and ensured all functions were up to manufacturer specs.
Highly recommend to all potential customers!!!

Same day service during busy post storm/​holiday season. Everett L. diagnosed an extremely difficult issue I was having with gas furnace. Thank You

Thank you Zach and Cliff for all your hard work fixing our heaters! You were both very personable and professional :) thanks again!

Chad did a great job when he came to my office to fix the heating and AC. He was on time, professional and made sure that everything was working to our satisfaction before he left. I would definitely recommend this company because of Chad. Thanks a bunch!

Our landlord used this company to replace the heating and cooling unit in the house we are leasing. Leslie came out to gather information for a quote and was very helpful and knowledgable. Rich came out before installation to check all measurements then came back for installation with another technician. They were very easy to talk to and answered any questions I had. Cliff took the time to explain the thermostat well to me. It took three days to install and each day they left the sight clean. I think they did an excellent job.