Costco Optical

Unfriendliest Costco Optical I’ve ever encountered and have been a faithful Costco member in Seattle, Chicago, Phoenix. Typically Optical is one of the strongest departments, but Boston/​Everett clearly missed the memo. Counter is perpetually empty (perhaps members know to avoid it too???) and even if there are no other members around, employees and the manager are in no rush to help you at all — clearly you are interrupting their day.
Service (lack of) makes think twice before checking out future selection, is how disheartening my experience has been.

Reasonable prices, horrible customer service. My father purchased a pair of glasses there,
His doctor said they were not fabricated to the correct prescription. The CSR wanted no parts in helping resolve the issue, asked to compare with another pair of glasses etc, was told look at the reading glasses over there. Overall he said oh well they read correct

I have ordered from Costco before about four years ago and the glasses were cheap and efficient, it was a good experience. A couple of years later I had an even better experience going to BJs. Right now I have a Costco membership and I need new glasses so I went to Costco again, figured it would be the same.
I ordered my eyeglasses and requested anti-​reflective lenses, the treatment is actually included into the cost of the lens at Costco in BJs, at least based off my last two times, but I wanted to make sure I got the treatment since I work with computers all day. My prescription (which I also just got at Costco) says anti reflective glasses.
Also, I want to point this out, Dr. Martin was a peach. A very lovely lady who did her job well. I have zero complaints about her.
About ten days later, I get my glasses, they seem really strong, they are bothering my eyes, I figure it is the break in period. When I’m at work, suffering from a headache caused by eye strain, a co-​worker says I look weird another points out that there is massive amounts of glare coming from my glasses, I confirm this. I call up Costco and the person who answers says that all the lens have anti-​reflective coating and he doubts that is the case, he verifies my order and apologizes saying they didn’t add it for whatever reason and I just have to drop off my glasses and they will send them back out.
Okay, mistakes happen, I go after work, I wait about 15 minutes just to speak with the person in the optical department. They say they need to charge me $ 30 for the anti-​reflective coating to which I scoff at since it should have been done in the first place. The worker gets upset and asks what I want them to do to which I reply, fix the problem. Unfortunately the work doesn’t know how to do this and has to call over a manager, so now it took me 30 minutes to drop off a pair of glasses which should have been done right in the first place.
My issue is still not resolved as I need to wait another 10 days or so to get my new glasses back so start to finish this process has cost me about 3 or so hours out of my time and I’m going to be waiting about 3 weeks for a new pair of eyeglasses.
When I ordered from BJs, my eyeglasses cost less, they had optometrists working the counter and the service was better. I will never buy eyeglasses from Costco again after this experience.

Sorry, I’m just going to vent here because this story bothers the hell out of me to this day.
I bought a pair of glasses from them in the fall of 2011. I have a strong prescription so the lenses were pretty expensive, which is totally normal.
Unfortunately, the guy who did the frame fitting, you know, didn’t. The frames were fundamentally the wrong shape for my face, which meant I often had to adjust them by pushing them back up my nose.
During one such adjustment, while trying to read a lecture slide about a month after my purchase, they broke at the nose bridge. Now, I’ve been wearing glasses since I was 6, and nothing like this has ever happened to me. Not even to my reckless 6-​year-​old self. (Sure, he found other creative ways to break his glasses, but never by simply sliding them back up his nose.)
I brought them back to Costco and (super politely!) explained the problem and how it caused the break. But the asshole behind the counter took a good look at my glasses and replied, «I don’t think that’s what happened.» I was floored. I asked to see a manager, but was told he was off and wouldn’t be around until later in the week. «Not that he’ll be able to do anything for you anyway.»
At that point, I was pretty pissed. I exchanged choice words with aforementioned asshole, superglued my ill-​fitting $ 450 glasses back together myself, and never set foot in a Costco again.
I want to say this is the worst customer service I’ve ever experienced, but that’s probably not true. Comcast and the DMV are really strong contenders in that category. Seriously though, buyer beware. This was a very expensive mistake.

their selection is limited,
but the prices are the lowest you’ll find!
PRICES: frames start as low as $ 59
THE DEAL: frames are guaranteed for up to one year.
You can bring the frames back, for a free replacement,
even if they are just scratched. Beat that deal.

Dr. Martin is completely incompetent. I have been wearing glasses and contacts for over 20 years now and have never been to a worse doctor. She has managed to give me an incorrect prescription not once, but TWICE. I made the mistake of ordering glasses after the first appointment and am now stuck with $ 350 frames that give me headaches. On top of that, she was rude and 30 minutes late to both my appointments. I dont have the time to waste going back over and over until she figures out how to do her job.
Save yourself the trouble and go elsewhere.

When I started going last year, they were great and nice. Now Vinny and John are just so rude I can’t believe it !! I call ahead and everything and they give me an attitude like why the heck are you even calling this place. I never heard or seen anything like this customer service, they should be replaced! I go to Danvers now and they are so so nice :)

Unfortunately you must be a Costco member to even go here and order contacts. Fortunately if you are a Costco member, the Indian doctor lady is very nice and understanding. I think her name is Dr. Martin but I am not sure. I came in because I needed to order more contacts. I had gotten new glasses earlier this year so I had a prescription for that but I needed the contact fitting. Unfortunately under VSP, they do not allow you to get glasses and contacts. just one or the other every 2 years.
So. the Costco guy was being a pain saying that he wouldn’t order me my contacts because my prescription was more than 6 months old and I would have to get a whole eye check again. I spoke to Dr. Martin and she was more than understanding that I didn’t want to pay for an eye exam again… she did my fitting plus double checked my prescription. The doctor is extremely nice. and she called me back the next day like she said she would.
I did have to come in again to order my contacts because of Costco’s stupid policy on only having an AMEX card to order over the phone.

I have been a patient of Dr. Martin’s for over 10 years now and value her knowledge and expertise greatly. She is very thorough and takes the time to explain what she is doing and why she is doing it. She explains her clinical findings and answers my (many) questions in detail. She may have a waiting room full of patients, but I personally have never felt rushed in any way. In fact, I have recommended her to several family members and friends and everyone thanks me after their initial visit saying the doctor was «excellent» and they would definitely go see her again.

FYI: As a cerifitifed NCLE technician — NOT working for Costco Optical or Dr. Martin — I do know a great deal about optometry and contact lenses. For those reading reviews, please keep in mind that refractions are subjective and therefore reflect the preference of the patient. In other words, it is the patient who determines the prescription as the patient is the only one determining how well they see. As I mentioned, I do not work with Dr. Martin nor have I ever been employed by her. From a professional standpoint, I highly recommend her to anyone looking for a new eye care clinician — she is the best!

The Indian lady who runs this place is unbelievably RUDE.
This was my first time getting contacts in the US, so I was a little unfamiliar with the process. First, she seemed a little bit more than upset that I was five minutes late to the fitting appointment; fine. My bad. The problem was that she gave me such a cold shoulder for the rest of the appointment that it felt impossible to ask her questions or discuss options or prices. She also rushed through the examination process, which resulted in the exam results being off by a good half degrees higher than my eye doctor’s glasses prescription.
Later, she told me that getting and filling the contacts prescription would not require a separate appointment, and that I can either call or make a quick visit to get them filled. When I came by on a Saturday to get the prescription filled, she asked if I had received a call saying my order was ready. I was a little taken aback, and reiterated what she told me a couple weeks back. She then made a dramatic point to give me a DISGUSTED glare for a few solid seconds and said «I’m with a patient now. You can shop around and then come back when I’m not busy. I’m not sure when that would be.»
Maybe she feels like she doesn’t need to be polite to patients since she gets loads of business. But I’ll be grabbing my prescription from her and filling them at the Waltham Costco or at 1−800-contacts. This bitch won’t be getting my business, and I’ll be sure to redirect all friends interested in cheap contacts to Waltham as well.