Classic Remodeling NW, Inc

Shoddy workmanship. The same run around with a contractor trying to extract the maximum amount of money from the job. Constant inspecting and complaining to Ward about the workmanship. They have lost a least 3 window /​siding jobs because I would not recommend this company to other people.

I debated between two and three stars. If I could, I’d go 2.5.
The positives — everyone who worked on our projects was very conscientious about the work they did. They were very careful to put down tar paper and flashing on our porch to protect it from the elements. And the two major items — the porch and our garden shed — turned out beautifully. There were a few minor fit and finish issues on the shed latch due to rushing (more on that in a second), but overall, we’re very pleased with the finished result.
So why only two stars? Timeliness and communication. The work started a week late. We were told it would take two days initially. The second day of work, the person assigned to our projects checked into the hospital for medical issues. We lost a day while someone else was assigned. Work then proceeded very slowly. We repeatedly reminded Classic about painting we had scheduled — and in fact, we had to push that project back once. As the revised deadline approached, our porch repairs were still in progress. The other three projects hadn’t been touched. Second to last day, the original carpenter (who was back on the job — his replacement quit mid-​project) once again failed to show. Classic sent in two guys who proceeded to complete almost everything — in a single day! They did great work, but in such a rush, some screws were over-​tightened, cracking boards, and there were fit and finish details that couldn’t be gotten right under such a tight timeline. For example, our garden shed doesn’t latch shut, because the latch had to be placed too close to the frame. I’m shaving down the frame and the latch to make it all come together.
Bottom line: we didn’t miss our painting window, but what was supposed to be a 2-​day project took four weeks.
So…do I give credit for coming through in the 11^th hour? Yes, partially, but only partially. A lack of communication during the project made things much more stressful than they needed to be — the owner never once returned my calls as I tried to understand what the plan was and how they’d finish on time. The «extreme makeover» approach to project completion also meant that we didn’t really have a chance to do a punch list or ask for correction on the cracked boards and the like — the painters were here, and now all those fit and finish items have been painted. That was unfair to us, even if the main things we had done turned out well.

We used Classic Remodeling to build a small roof over our back door. Ward was knowledgeable and bid was fair. The crew that completed the work took their time to ensure the job was completed correctly. The finished roof is sturdy and of a high quality. The only problem we encountered came a few months later when we were having flashing installed around the gutters on the rest of the house and the roofing company completing the work discovered that no flashing had been installed on the roof section built by Classic.

Avoid this company. They did a nice estimation but after that they do not reply E-​mails and calls. I tried to contact them several times, but unfortunately no feedback. The lady who is in charge of the Emails and calls, Kiara, kept telling me she will update me their schedule. I waited for one week… No reply. I then E-mail…No reply. It has been almost 2 months now… No REPLY. I am very pissed. I feel like they should at least update me to see if they can do it or not so I could plan ahead.

Steer away from Classic Remodeling NW like the plague.
Our condominium building made the mistake of hiring this company to do some structural and window repairs. Having received multiple bids, their bid for the structural work came higher than any other company, but we felt the window portion would balance out the value.
Ward, the company’s president, later claimed that repairing the windows the right way was not in this bid. His solution was one no self respecting contractor or architect would design.
When I pointed out shoddy work, he agreed it was shoddy, said that it would be fixed, but instead the work was painted over and declared complete.
Weeks after the project was declared substantially complete, I discovered that paint was already bubbling up from their inadequate detailing and that the windows were not properly caulked — daylight and rain still have direct access to the building cavity.
I have called this to his attention multiple times, but I do not get any calls or emails.
I could not imagine having a worse, dishonest experience. This defines why people are wary of contractors. Go somewhere else or risk the same results.