Children’s Dental Center

Thank you for making my granddaughter’s 1^st visit to your office so positive and friendly. This is the first time she was actually excited after her appt with you and your team. I was impressed from the minute we walked in the door. The décor is so children friendly and your staff is so amazing and patient with children. I appreciate Dr. Ortuzar to come talk with me about my granddaughter’s experience as we were peaking in on her progress. She was doing awesome. She said to me when we got in the car she wants to continue with this dentist throughout her childhood and is so happy here. Thank you all again for making this visit a positive experience.

Our children have seen Dr Ortuzar and the staff at Children’s Dental Center for over 15 years. She is OUTSTANDING! In fact, I don’t know of many w children in the area who don’t take their children to Dr Ortuzar. She makes what could be a challenging experience very comfortable for children as well as parents. She is gentle, considerate, interactive, and has clinically top notch skills. With her whole child emphasis, she provides an outstanding clinical experience in an interactive and fun environment. Her ability to meet the needs from toddler years to the teen years is spot on. The staff at Children’s Dental Center are excellent. Most have been there for years and remember nearly every single patient and make their experience comfortable and even fun. What a privilege we have to be able to access one of the most highly regarded in the industry. Thank you Dr Ortuzar and staff!

My son has always come here and we will continue to come. Great dentist, great staff. Always makes my son feel special. He loves coming here.

I like the dentist although I believe she is more suited toward younger kids. She takes good care of all our dental needs and when it was time to be referred she referred us to both oral surgeon on orthodontist. We have come here since my child was about 5. 10 years later we will look for a dentist for a young adult. I would recommend this dentist to younger kids. She does a good job making them feel comfortable. The front desk lady is a little abrupt and we have yet to receive a reminder post card. But they always ask if we have. So I actually have a mixed review on this office. Dentist is great. Front desk not so much. And the waiting room is uncomfortable and kinda cold. On a good note the do have free wifi. So while waiting for your child you can Unilocal the dental office.

Dr. Ortuzar and staff are wonderful! The office is full of positive messages and has a fun, comfortable atmosphere. It’s obvious everyone who works there truly care about the patients and their families. I wouldn’t hesitate to refer any of my friends and family!

Do not trust their estimate billing. We had work done on my 4 year old and when given the estimate I REPEATEDLY asked if this was the TOTAL amount done in November 2014. Jump to 2015 and they call saying we owe them another $ 500.00 on our bill for THEIR mistake. Do not trust this office. If I could give them negative stars I would.

Good facility, good with kids, and flexible in scheduling appointments. Shortly after our last appointment we failed to return 2 or 3 messages left by the scheduler for a follow up appointment within 7 to 10 days of the message. The reason for this lack of responsiveness; at the time I had just lost my job, we were going through some major changes in our life, changing schools, and so on. I admit that we should have returned the calls and I expressed this when I did call back, however the harsh response, lack of care, and rude-​blunt tone from the scheduler expressing they no longer want us as a customer was over the top and a very poor business practice. I could tell that the scheduler who I was talking to enjoyed and almost felt vindicated in declining my family through this conversation, which made the call all the more disappointing. I admit the fault in not returning the calls as soon as possible, however given the nature of our situation, the fact we were not in debt to the practice, and were not causing the practice to lose money in any way, I don’t feel it was warranted to decline us as a client or the way it was communicated with no regard to the situation. As a result of this I will make it a point to inform everyone I know about this experience and HIGHLY recommend against taking your kids to this office.

I have been a loyal customer, sending my 2 boys to Children’s Dental Center for a total of about 10 years. I am private pay and ALWAYS pay in full at the time of the visit. I’ve recently experienced some unprofessional and unkind behavior by one of the office staff members who insists that I owe a balance of $ 14 but has been unable to tell me why x 3. It’s not about the money. I want to definitely pay what is mine. However, this person continually harasses me by phone and mail even without documentation of WHY I owe this. Instead of treating me like the loyal customer that I am who has spent thousands of dollars at the office, I am being treated like I don’t matter at all. I am saddened and surprised that the dentist would allow for this kind of behavior. The customer service is atrocious. They have just lost 2 long standing patients and any good recommendations.

I took my daughter to Dr. Ortuzar for several years until recently when she made a mistake I could not ignore. She only gives information on the treatment option she wants your child to have and withholds information so you cannot make an informed decision. The last straw for me and my daughter is when she failed to educate us on the options to protect her teeth during braces and then when the braces were off blamed my daughter for the cavities. She told my daughter her teeth looked ugly-​that is cruel. I had to take the little information I could force her to share with me and do research on my own to find treatment options. I have since taken her to a new dentist who kindly provided all treatment options available. Her teeth look beautiful again after some simple treatments never mentioned by Dr. Ortuzar-​her only option was an expensive cosmetic option which she told me my daughter couldn’t have until she learned to brush better (the next dentist said the cavities she had were not due to poor brushing but difficulty getting to the area because of braces). Dr. Ortuzar also ignored two cavities in my daughter’s mouth (I took her for cleanings every six months) resulting in very deep caries which now have to be watched for root canal treatment. Why she didn’t give us the option of filling them at the early stages to avoid this is, in my opinion, unprofessional.

Staff is great here. They are honest, and handle children wonderfully. My 3 year old always asks when we are going to the dentist because he gets so excited about coming here. Very professional and caring.

The best pedia dentist for my kids. The staff are so awesome the place s amazing for kids esp. A kid like mine whos 2 yrs old with lots of energy to run around and we felt so at home with this place would recommend to my family and friends

Great staff. Honest. Handles young children like they should be. This office is very professional and made even a 4 year old feel confident.