Brookline Red Cab

Not only 20 minutes late after calling night before. But did not pickup call attempt before pickup time.

Some Red Cab drivers are good and they deserve a 5 star rating. But I was driven by drivers who can’t find the location or talk on phone. And ²⁴⁄₇ service? No! They do not pick up the phone at 11 pm or 12am! Very disappointed!

I have very mixed feelings with Red Cab. Yes, calling the dispatchers sucks because they’re all rude nitwits but whatever. I’ve had really friendly cab drivers who drove to my destinations really fast and had once experienced a rude cab driver who gave me attitude for paying with my debit card (sorry you wanted cash, asshole) but that’s about it. A tip I would give to Red Cab drivers is make sure the credit card machines are fixed and working or else inform the customer that it’s not working beforehand!!!

Mixed feelings about this one. I saw him while I was waiting at a bus stop and I flagged him down. He apparently had a passenger in the car, but when he cleared that, he came back and got me. He informed me that cabs having their lights on means nothing in Boston. (I thought it meant that they were accepting rides, but this does explain why so many attempts at flagging a lit-​up car have failed.)
He had a GPS, so he didn’t need me to give him directions (I love that since I don’t drive and am not sure how to get home from Centre Street). When we approached my house, I said, «Left here and then it’s on the right immediately.» As we drove past my house, I said, «It’s right there» and pointed out the window. As we were a few houses down, I said, «You passed it.» When the counter had clicked over to a new fee, he said, «Let me know where it is.» I said I’d already told him that it was down the hill. He hadn’t heard me, so he started backing up.
He found a space about 5 houses past mine and got my bags out of the car. If he’d been able to find a place to park in front of my house, I’d thought of giving him a $ 1 to carry the bags upstairs, but we were so far away that I thought it wasn’t a good idea. I started down the hill and he offered to carry the heaviest bag while I carried the others. We got up to the top of the steps and I reached into my pocket for the tip but he turned me down (which has never happened before).
I have to say, I’d give them another shot. I’ll just try to be more clear when telling the driver where I live.

These guys are discriminatory idiots. If I ever need another cab in Brookline, I hope it’s not a Red Cab because I’d rather not patronize such a crappy business.
I took my grandmother to the optometrist, and we had to take a cab back because the eye doctor’s treatment renders her temporarily blind. My elderly grandmother can’t walk very far and even moreso at the time because she couldn’t see.
After the fiasco with Hello Taxi, we walked out to Beacon street to hail a cab.
First Red Cab stops, and asks where we were going. I told him, Allston, which isn’t very far. The guy makes up an excuse saying that he is on the way to pick up a passenger and that he would take us if we were along the way, but said that we weren’t along the way so he left. What a stupid excuse. If he was really on the way to pick someone up, he wouldn’t be picking people up off the street!
Second cab pulled up, saw my elderly grandmother, locked the doors and drove away. He nearly ran over my foot in the process.
Third cab turned on his blinker to pull over, saw my elderly grandmother, and kept going.
Fourth cab was driven by a somewhat nice Russian guy, but his attitude changed when he pulled over and saw my elderly grandmother. He decided to take us anyway but his attitude was very unfriendly after we got in. I gave him a large tip to make up for the short trip (which he probably didn’t deserve after giving us an attitude).
Red Cab, you suck

The cars are so dingy, Many of them don’t having working A/​C, they don’t take credit cards, and the drivers don’t take pride in their job. Don’t acknowledge you, are busy on their phones, blaring their radio in a foreign language. I became an UBER convert because of the poor experiences from taxis in Boston including Red Cab and Boston Cab

In general, I am very critical of cab companies. It might be because 90% of the cabbie experiences I have had in Boston have been awful, so it has become a bit of an expectation that my cab will be late, the driver will be rude, and will always take the longest, slowest route to run up the fare. Well finally, I have found a cab company that has begun to change this image.
Every single time I have called ahead for a pick-​up at a specific time, there is a cab outside my apartment waiting 10 minutes before the scheduled pickup. The best part: they don’t call me and let me know they are there until the minute they were supposed to pick me up. I don’t want to feel guilty about taking that last 10 minutes to get ready before going out, so this is a perfect arrangement.
An even better aspect of this company is how seriously they take customer feedback. After using Red Cab for a while, I had my first bad experience with one of their drivers. I had to use my card to pay the fare (something most cab drivers are not a fan of, but come on, I just didn’t have cash this time). The driver got unreasonably irritated and told me the card machine was broken, even though I could see it appeared to be working just fine. He demanded that I pay cash since my fare was not even that high, and when I told him I didn’t have any cash on me, he asked that I show him my wallet to prove this! In the end, he told me to «just get out» and drove away angrily. I called the dispatcher and told them about the incident, and was apologized to profusely for their driver’s behavior. Apparently, this specific driver had gotten a complaint before, and I was told that this was the last strike for him. Sorry man, but there is no need to be a total a**hole, especially since I tip 50% to make up for paying by card.

I have never been so pissed at a business in my life. My girlfriend needed to get to Harvard to complete her schoolwork and they said they will not send a taxi because the previous driver waited too long. Really? I spoke DIRECTLY to the driver and we agreed that the taxi isnt needed and he happily went on his way to another customer. Why the hell would I have to call the dispatcher also to let him know this? I take this taxi service multiple times EVERYDAY, literally seven days a week! I spend hundreds a week along with tips and ALL the drivers know me! The idiot dispatcher calls us by first name every time we call now he wants to be an asshole to the people putting money in his pocket. Even if it is policy to call the driver AND dispatcher (which is dumb) how the hell would I know this? Do I have a customer manual? Is it fucking worth denying a student and one of your most loyal customers a cab. I usually have great things to say about red cab but this is horrible customer service. The dispatcher who worked at 8:03pm on December 9^th should be fired for his attitude and arrogance! Just because you have many customers does not mean you can disrespect us loyal little people! Any of your drivers will tell you the guys on Chestnut Hill Ave tip almost 50% EVERYTIME. Please respect us like we respect you!

I was just almost run over by a Red Cab on my street. This is a company that I have used for many years so when I approached the driver to let him know that he might not have seen me and that he should be more careful he called me a liar and said he was going o get out an hit me.
In the past I would have given them decent marks for service but I don’t know if you want to ride in a cab where the driver threatens to assault people walking their dogs.
Cab 111 MA license 26 078

Cab drivers who talk on the phone while driving get 1 star. This guy didn’t even use an earpiece or speakerphone — he drove with one hand while holding a phone to his ear. I’d understand if we were stuck in traffic or on a straight, empty highway but this was on Saturday night’s congested streets in Boston and he was speeding at times. Not cool.

Consistently some of the worst taxi service in and around Brookline. I’ll admit all taxi companies have their problems, but they’re just laughably bad. I think their problem might actually center on the awful dispatchers who spend all their time yelling at and insulting the drivers over the radio. Every single driver I’ve had to deal with was a complete a$$hole and I kind of understood their bad mood after hearing the dispatch radio during the cab ride.

I called Red Cab the night before I needed a ride to Logan. I asked the cab to be there at 5:10am and he was ready and waiting the next morning when I walked outside at 5:08am. He helped us load our bags into the trunk and got us to the airport quickly and efficiently. The price from Brighton to Logan was $ 38.50 plus tip. I would use this company again.