Ace Hardware

Called in advance to see if they had what I needed, and when I came in they had it ready for me when I arrived. Helpful and knowledgeable employees.

I only go here when I need to grab something quick. Usually it’s a PVC part. Which they stock lots of options but not very many of anything. If you need 10 elbows… they’ll have 4.
The problem I have with this store is I dread going in. The minute the door opens you get a greeting and a, what are you looking for today. If you tell them. I’m looking for X. They’ll say that’s on isle 5 and then radio an associate when you’re out of earshot that a man in a green jacket is on isle 5 looking for X.
The store is small, I’m sure it’s their policy to stop and ask you what they can help you find, but you run into 5 employees just trying to get to what you want. And if you are taking a bit to figure out, lets say a plumbing situation, they ask you every 5 minutes if they can help.
Then when you do say, sure I need X. They basically say, oh I’m not sure about that. Or if you can’t find something, it’s because they don’t carry it.
It’s basically like trying to shop for hardware at a Fred Meyers with a little more selection but still can never get everything I’d need from a bigger box store there. If I only need 1 thing and I know they have it, I’ll run it and grab it and play defense the whole way to get there and back to the register. At which point they’ll still ask if you found everything ok, after watching you get asked 5 times on the way to the counter.

Five stars here, purchased hard to find items. Light bulbs, cleaners for instant mildew control, adhesives of lowest prices. Finding stuff you may not find elsewhere.

ACE is the place! I cannot get over the level of customer service at this Everett Store. Brace yoursellf as you enter, be cause they will say hi, tell you exactly where to go and then call for an associate to guide you to what your looking for and answer questions. it’s a amazing! Super nice family, mom and pop feel. I will go there always first, and even pay a bit more if i have to. It will be a shock. Just absorb it and enjoy the best possible sales service ever. They are not pushy just suuuuper helpful! Oh and free fresh popcorn! Got to love it!

I was at you’re store on Thurs. 5÷14÷2015 at 7:55 pm I guess it was close to closing time. I work long hours so my shopping happens when I have the opportunity. I live just down the street and I would rather spend my money in my neighborhood. QFC Papa Murphy’s ect. Then at the mall. I should of went to Sears. I had been looking at the two piece roll away Craftsmen tool box. The price was over 150.00 But one of you’re clerks shoed me out of the store. I asked him if it was worth losing a sale or not having to stay an extra 5 mins. He told me basically that the extra time was not worth the sale. I worked 23 yrs. In the grocery business. And by far that was the worst display or lack of customer services I’ve ever seen I’ve had teenage courtesy clerks with better skills. Sorry to say I will never enter you’re establishment again. Good luck in you’re business Corey O.

I so want to love this store. It is less than 3 blocks from my home, super convenient (next to QFC) and it has everything. Plus it has that neighborhood store feel that you just don’t get from a big box store. And they have popcorn. :)
But…
The employees are «helpful» to the point of being aggressive. I actually have to brace myself when I go in there to face to throngs of staff who will assault me with questions about what they can help me with. I’ve been there plenty of times. I know what I need and where to find it. If I need help, I know there are plenty of people to ask. They even have a walkie/​talkie system where they communicate with each other in this kind of eerie way. «Women in a grey sweatshirt walking towards Aisle 3. She said she doesn’t need any help.» Uugh. I feel like I can’t just shop or browse in peace. Don’t get me wrong – I’m glad they are well staffed and eager to help. It just feels aggressive and makes me want to hide/​run.
AND…they have some partnership with some roofing company. There is a guy who stands close to the register and wears an apron so he looks like he’s staff. He even asks you, «Anything I can help you find?», as if you need one more helpful employee trying to assist you. Then, as you’re about to check out he strikes. «Hey, are you a homeowner?» «Want to enter into a drawing for $ 15,000 of free services?» I got duped into this once and entered. Of course, then I got a call from their roofing company (can’t recall which one), and since we are in the market for a roof in the next couple of years, I did arrange with someone to come out to give me an estimate. They were only available at certain times so I left my job early in Seattle to make it home in time for when they were scheduled to show up. 30 minutes after they were supposed to be at my house, the guy called to say that he actually had someone take an order so he wasn’t going to make it to my house. I was pretty irritated and just hurried him off the phone and then had to deal with calls from the company for months, even though I explained a handful of times to the person that I was no longer interested and had a bad experience with their company.
So, bottom line on Ace on Evergreen – it would be a great store if they could tone it down a bit with their aggressive customer service AND if they hadn’t struck this deal with the annoying roofing company. I just end up irritated whenever I go in there. I hope they change these things because I’d like to patronize this store without the dread I experience now.

Best hardware store around.
If you are like me, large home improvement stores like Lowe’s and Home Depot have too much STUFF. if you ask where something is, you get an aisle number.
Each time I go into this store, the employees are eager to help and offer any assistance they possibly can. Josh and Lyle are extra helpful. I showed up in the store last evening with a bag full of (burnt out) light bulbs from my house, and Lyle stood with me in the aisle, found each light bulb that I needed, then carried them to the front for me until I was done shopping. Unreal!
I hope the store owners know how absolutely phenomenal their employees are. Best customer service I have experienced in months!

My boyfriend is a new homeowner & has a detached shop that needed new siding, gutters, roof, & a fresh coat of paint. Combined, it was all pretty spendy. We wanted to match the shop’s paint color to the house, so we popped off a dryer vent & brought it in. Josh was so helpful & nice! All of the employees are. We needed a certain kind of paint but they didn’t have it in stock, so he was able to sell us the more expensive paint at a discounted price. We used A LOT of paint, so this helped so much!
We brought our Aussie in a few times too & the employees all loved him! It was a great experience & we will always come here for our home needs! I will attach before & after photos of the shop!

Staff is all very helpful and knowledgeable. They even know where to direct me when *I’m* not really sure what it is that I’m looking for. They don’t have all the stuff you might need for really big projects, but for most projects around the house this is the place to go. Sometimes I just go to browse the aisles for new ideas.

The staff is very knowledgeable and friendly.
They really do know how to do everything and where everything is.
The store is also bigger than it seems from the outside. They do have what you need.
They also offer a points card that earns you gift cards and they send a gift card for our birthday.
Last year I bought myself a fancy new wall outlet with my birthday gift. WOOT! Now my house wont burn down.

Wow! These guys know how to do everything! I work retail and its hard to impress me, but Ace has. Today alone, I have learned how to and successfully patch the leaks in my basement, decided on paint for my living room, dining room, and daughter’s room, tackling building an awning, customized my daughter’s doll house, replaced the vintage indoor door knobs and replaced the locks on my doors! Thank you much Ace, you really are the helpful hardware place! So nice to support a family owned business AND tackle my DIY list! I will NEVER step foot into a chain hardware store again!

«Super friendly, helpful, knowledgable staff. No searching for help like at a big box store. Nice variety of DIY supplies; the nuts and bolts room is fun to peruse. It is a pleasure to support this local small business.»