Abbey Carpet of Everett

Abby Carpet installed new carpet in our home ~5 years ago and after a couple steam cleaning’s, the carpet lifted in a few areas and needed stretching.
I accidentally called the south AC (the Everett AC did the install) and even though it was a different office, Curt from south AC facilitated having a tech sent out the next day to do the work. Timing was key since we are putting our house on the market and they moved the schedule around to fit us in.
It took two days as it was a little more complicated than expected but Johnny and his assistant came out and did a fantastic job and the carpet looks like new again.
Curt gave a follow-​up call yesterday to check in and see if we were satisfied and also to let us know there’d be no charge since they did the initial install. Double bonus!
Highly recommend these guys — great customer service, good follow-​through and quality work.

Never waste your time and money with this D-​Bag. one room of carpet and they knew we needed it installed quick told me one price and got held up and robed by the installer, mind you who didn’t finish the job. I Went in to talk to the owner and the guy was a total ass. Never again will I work with cabby carpet. He talked crap about all other carpet places who I have done work with they just couldn’t get to my job in the time we needed. DON’T GO HERE!

I had a real bad problem with Abby carpet in Everett. The installers made several mistakes out at my house (one of them being not tacking down carpet properly on more than one occasion as well as just installing new carpet right over old carpet in some spots) and had to keep coming out to my house. I bought 4 thousand dollars of carpet through them and was going to buy more but I am super bummed at the way they have handled the mess. Everyone makes mistakes but being they had to come out to my house 6 times for the install of just 2 rooms of carpet which was super time consuming and inconvenient for me, as well as holding up the painting job I had planned and so I had to reschedule that. They offered me no kind of compensation for the mess (not even an apology) and when I did ask for some small discount on the job I got a HUGE argument, stating «everyone makes mistakes» and then they even made the totally uncalled for comment that «my house was so dang crowded and hard to move around in». The instructions were to have the room that carpet was to be installed in completely clear and not only did I do that, I also provided a clear path for them to bring the carpet into the house and into the rooms installed. What the rest of my house that they did not go in or have to do work in is irrelevant!!! Things ARE crowded right now in my house (and whose house wouldn’t they be), when you are having carpet installed in 3 rooms and painters, drywallers and electricians (to name a few) working in your house and you have to redistribute the furniture elsewhere! They and those jobs had nothing to do with the carpet job. Don’t take the frustration of poor communication of your teammembers and poor workmanship of your installers out on me by citing the rest of my house is messy! Give the customer what they paid for, take responsibility, apologize and make it right. Let the customer know you appreciate their patience with the hassle and that you appreciate their business and would like to have it in the future. I guess that is expecting too much from Abby carpet in Everett.

Abbey Carpet has a great selection of not just carpeting, but tile, hardwood and laminate. I used them on my home, our business and our recent remodel. There selection is 4X larger then anything you will find in a box store and the quality is unbeatable. I have purchased carpet, laminate flooring, hardwood, transition pieces and tile. There installers are great guys, very professional and you feel comfortable to have them in your home. The staff at Abbey is knowledgeable and go out of their way to help you select the right product without ever a pushy up-​sell. Todd has helped me numerous times walking me through DIY projects. Patti is great to pick her brain for design ideas on colors & materials. I cannot imagine buying any flooring or tile at a box store when we have this great local resource just down the street. Thank you –Dave & Amy L