Pep Boys

Had the worst experience there and don’t plan on going back. Never again will I make an appointment and wait 2 hours to find my car still in the parking with nothing done. All I wanted was an oil change.

Employees need to be checked for brain activity. That was one of the most unprofessional experiences I’ve ever had at any kind of business.

We have a rental, that had a side wall hole in it, and the gentlemen here at this location were amazing!
Got us in and out in a timely manner and assured us in every aspect. They tried to bill the rental agency, but to no fault of their own the VIN numbers wouldn’t match (even though they did), so we had to pay out of pocket.
If I ever had any issues like this again, I would go to a Pep Boys!

We hit a pothole on highway 64 and we needed a tire to get back on the road. The dealership wasn’t open and none of the other 5 places had the tire. We called and spoke to Scott who checked and said they did not have the tire. however, Scott went above and beyond when he said he would make a few phone calls for us and see if he could find it and call us back. 10 minutes later we get a call saying he found it and he’ll go ahead and pick it up. When we finally got there Jack got the tire on quickly and checked out everything to make sure it was ok. Got us back on the road in less that 30 minutes. Awesome customer service on the middle of our road trip and one of the only people that would help us out when we needed it.

I took my vehicle to Pep Boys at 10 a.m. yesterday, June 3, 2014. There was one person in front of me and I was waiting for my turn. Scott, the employee at the desk, appeared to be a bit hurried and impatient. While the other customer was signing paperwork, Scott curtly said to me, «Do you have an appointment?» I said «No…» He sighed and again snapped, «Are you going to wait??» I said no, I was planning to leave the car, that I had transportation.” He didn’t do a complete Eye-​Roll, but close. He sighed, got a piece of paper and asked what I needed. I started to explain and then, feeling awkward at the other customer not being finished yet, asked if he wanted me to wait until he was finished. He quickly said «We’re finished, Sir» and the customer left.
I stepped up to the desk and began to tell him that my headlights were dim, and repeated what my husband had told me about possibly having the wrong bulbs. Scott smirked and said «What else?» I said, «My air conditioner is working, but only intermittently, it seems…» and I was cut off mid sentence by Scott snapping «We can’t do anything about your air conditioner! What else?» The customers in the waiting area had all stopped what they were doing to look and listen. I said, «Well, nothing I guess, thank you anyway.» I turned to leave and he held both hands up and said, «Well…we can take CARE of the other things!» I replied, «But I would still have to take my car to someone who can fix the air conditioning, so I’ll have them fix the other things too.» He moved on to the poor guy behind me.
I have to agree with one thing Scott said, Pep Boys can’t do anything about my air conditioner. Firstly, because I’ll never take a vehicle there again, and secondly, because we had our daughter’s car there last year and after keeping it for three days, Pep Boys couldn’t fix it. So yes, you are correct Scott, Pep Boys cannot do anything about my air conditioner, but you didn’t mind charging us to try last time. What was different about yesterday? If your services offered have changed, I wasn’t aware that you no longer do A/​C. If the A/​C man in your shop was out that day, then say so, but jumping down my throat about it as though I were a brainless ninny (and maybe I am for going to Pep Boys) is not the way to handle this. If you are this worked up by 10 a.m., maybe you need another job.
I am grateful for this situation though, because I then remembered another place I used to take my car many years ago, right over the Kentucky border in Henderson, KY. I checked, and they are still there. They are still family-​owned. They are still friendly and don’t treat customers like crap. Thank you Scott, for giving me the chance to remember to take my car somewhere besides Pep Boys…

Just had one of the shadiest experiences that I’ve ever had at an oil change place. They advertise a $ 20 oil change but don’t really offer one.
They get +1 star for «fixing» their switch. –5 for the shadiness and not really fixing their switch.
Bait and switch scheme. I talked Scott on the phone who quoted me the price for an oil change. I asked if they ever had any specials, and he said that they did. A manager’s special of $ 19.99. I asked if that required me to come by at any certain time. He asked how soon I could be there.
I arrived 10 minutes later, said that I had talked to Scott who told me about the Manager’s Special for a $ 19.99 oil change. I was told by JT that the Manager’s Special included their One Step fuel treatment.
A little over 30 minutes later, they were done. My total came up to over $ 30. I said that I had come in for the manager’s special of $ 20. The gentleman checking me out said that the Manager’s Special is $ 20 for the oil change, plus the cost of the One Step treatment of $ 10, making the total the same as their regular priced oil change. That the One Step Treatment is «free» with the special.
I retorted that I came in for the Managers Special of $ 20, why would I want to pay more? JT was there as well, telling me that he had told me about the One Step treatment. I asked why I would ask for a $ 20 oil change if that isn’t what I wanted and why he hadn’t told me that it would be more?
He quickly told the gentleman checking me out to take care of it. They still ended up charging me $ 3 for the One Step.
As I drove away, I noticed they have a sign outside that says:
Manager’s Special
$ 19.99
No asterisk or anything on the sign.
Definitely won’t be going back to any Pep Boys, even for parts.