Lucas Oil Center

Went to clean my car at this location. I used the vacuum first (no scratches/​dent/​chunk missing at this time) I proceeded to the car wash. After leaving the car wash I stopped at Menards To do some shopping. I noticed swirls on the sides of my Lincoln MKS.
I THEN saw small scratches on the left side which led me to seeing a nasty dent and a chunk of paint missing from the back passenger side of the car the size of a quarter!
Not a happy customer.
Will not be back!
Do not go here!

I really liked Lucas until I took my car in a few months ago and they BROKE my door handle off. They didn’t say anything, instead they put the pieces back so when I tried to leave my car to the next destination, I ended up with bits in my hand. I was told by the owner that he would check out what happened and he never got back to me. Not going back.

Girl at the counter really needs to work on her customer service skills! Otherwise fast service and happy to see that they come find you to discuss your vehicle’s condition. Didn’t like the bill though. Way to high for a simple oil change. I use full synthetic but even Chevrolet doesn’t charge me over $ 90. For that they should’ve washed my car for free.

Sent my 17 year old daughter with Daddy’s credit card. Technician said she badly needed new brakes and quoted her $ 600. I told her NO and decided to take it for a second opinion. The other shop showed me her brakes and all 4 were PERFECT. I definitely do not trust then now. Car wash is nice, but beware of their «recommendations»!

Having an oil change is never a fabulous experience to be looked forward to, but it is necessary. I’ve been to some places that really tried my patience; taking longer than expected and sometimes costing nearly twice what I expected. I went to Lucas Oil this week and was pleasantly surprised. I went in prepared for a wait with my book, and considering the high volume of business at the time, about 4 cars in each line behind a vehicle being serviced, the waiting time was reasonable; about 1 ½ hours total. Plenty of places to sit (chairs with tables, café stools with tables, and a comfy couch and chair), free Wi-​Fi, coffee and snacks available for a price comparable to other coffee shops, and cameras showing the ongoing progress in the garage on screens in the waiting room made the wait pretty painless. The checkpoints on my vehicle were reviewed with me after they were complete. I wasn’t pressed to buy other options or services, and the job was finished less than ten minutes later. The price was just as advertised and was less than I have paid nearly everywhere else. Definitely will return here.