The Green Maid

I’ve never had a cleaning service but we’re getting ready to put our condo on the market and figured we should hire the experts to do a thorough deep clean. I am SO glad we did. The team showed up 15 min early, were pleasant, understood exactly what needed to be done and were incredibly thorough. I would also like to note that booking was a breeze, the customer service rep was super nice and explained everything very clearly to me. I will be a repeat customer.

I was so impressed with the thoroughness of The Green Maid! I have only used a cleaning service once before and hate to spend money on it as I always think I’ll find the time to do it myself. I finally gave in, as my place was getting out of hand, and decided to hire The Green Maid. I just got home to my apartment and it’s cleaner than I think I’ve ever seen it… They cleaned things I didn’t even think were possible to clean… money well spent!

Please read
3 women came over and it took them 2.5 hours to kind of clean up around. THEY DROPPED MY GLASS BALL ART DOWN THE STAIRS! i can’t believe it didn’t break. BEWARE they DO NOT clean everything and do not do any dishes. Even though they say they do. I just spent the entire morning cleaning up after them. They also were gossiping in a foreign language I happen to speak. I had to listen to them complain and talk about other people in an unpleasant and rude manner… FOR 2.5 HOURS and the place is still dirty.
WARNING GREEN MAID ARE NOT GOING TO CLEAN EVERYTHING
The office staff was rude on the phone and they also promised services that’s now when asked they say they don’t even perform!
Advice = Go get a bottle of vinegar and splash it all over the place that’s the equivilant of their service!
THE FLOOR WAS NOT CLEANED AT ALL
3 «MAIDS», 2.5 HOURS, $ 200,

I have very, very mixed feelings about The Green Maid these days. I loved them when I first started using them but that has changed quite a bit in the past few months.
On one hand, they do a fantastic job in terms of the cleaning itself – quick AND thorough which is so nice when you are being charged by the hour. I too love the eco-​friendly products – especially with pets. I refuse to use Merry Maids since I found out they are owned by the same company that owns ChemLawn (ick)
However, I’ve had some real problems with the service in recent months. One time I discovered that at least one of the cleaning people had helped themself to a Diet Coke from my kitchen. I let it slide, because really, they work hard and it’s only one soda. Another time, I had to call and report my cleaning team because someone had used dishwashing soap (instead of dishwasher detergent) in my dishwasher, which caused a huge overflow of suds in my kitchen. Seriously? A professional cleaning service should really know better than that. Most recently, my cleaning crew called at the time they were supposed to be at my house to say they were stuck in traffic because of the German American festival. They would not be able to make it to my house for an hour so they had to cancel my appointment. I’m very lucky I wasn’t expecting company or something – I would have been freaking out. When I reported the incident to the office, I was apologized to and told I was «valued as a customer» (I think I have been using them for close to a year now) but was not given any special accomodations or discounts.
They do a good job generally speaking, and I know it is hard to find a good cleaning service at a reasonable price in the city. But if this downward slide continues, I’ll be looking for a new service.

I was really excited when I found a green house-​cleaning service in Evanston, so I called them right away to schedule an appointment to clean my 1-​bedroom apartment. The lady on the phone was very nice and she scheduled an appointment for the same day.
Three ladies showed up at the appointment and none of them was able to communicate proficiently in English; I gave them instructions that they pretended to understand but obviously they didn’t, as I found out when I got back home. In particular I asked them not to vacuum close to the pens where my two pet bunnies stay, as they freak out for the noise. When I got back home I found both my bunnies out of their pens and fighting with each other (I have to keep them separated in two different pens).
All of this happened without Green Maid even giving me a phone call to explain the situation. When I called to ask for an explanation, I was told one of the bunnies had jumped out of his pen (he’s never done that before!!!) because they were vacuuming close by; they were not able to tell me what happened to the other bunny as he could not possibly have also jumped out by himself.
That said I was told I would receive a discount for the cleaning (only a discount???) and guess what? I was charged the full fare of $ 90!!!
$ 90 for a 1-​bedroom apartment!!!
If you want to know how they did their job I can tell you the apartment was clean; so if you want expensive cleaning, non-​English speaking ladies and bad customer service call them.

I’ve used The Green Maid a few times for a deep cleaning. I try to keep up with the dust and grime (and pet hair) on a bi-​weekly basis, but every now and then I just need someone to come in for a good deep clean!
I love that they use eco-​friendly and natural cleaning products. I use them myself, so it’s great that I don’t have to worry about harsh chemicals when I need a little help with the upkeep.
The nicest thing about The Green Maid team is that they’re thorough and quick. They clean under and around furniture, they move your belongings to clean (this is a HUGE plus, especially because I usually just clean around them!), take out the trash, dust the blinds, clean the microwave, etc. Everything is spotless when they leave and my apartment has a wonderful citrus scent!
I definitely recommend The Green Maid for any type of home cleaning, whether it’s on a regular basis or seasonally. Appointments are easy to schedule (even last minute) and the team that arrives is always SO friendly. They’ll come while you’re home or while you’re away. I’ve done both. I’m looking forward to the next time they come!