TCC, Verizon Authorized Retailer

Horrible experience. They are straight up deceitful. I went in to get an upgrade and was told «I can get you a new iPhone for $ 200, and you get all of these accessories included». I happily agreed. Turns out, after getting my verizon bill later, that the new phone was nor $ 200, but was rather broken up into 24-​month payments like everyone else. So what was the $ 200 for? It was for all of the full price accessories, like a screen protector for $ 39.99 and speakers for $ 59.99, insurance, an expensive case, etc. I went to try to return all of these expensive accessories, and I can’t because I don’t have the original packaging… because THEY KEPT IT. Well played, guys.

Bad representation. Just stay away from this location. In March, 2015 the store offered a Verizon Ellipsis Tablet for free and also stated that there would ultimately be no line charge for the tablet. More specifically, they stated that I would see a $ 10 line charge per month for the tablet but at the same time I would see a $ 10 credit towards the line charge. Lo, behold it is now August 2015, I have yet to see a credit for the $ 10 line charge/​month for the tablet. I have this discussed this issue with Ramon, the manager of the store, several times but he has refused to acknowledge that the store had misrepresented the deal just so to have customers sign up for a tablet service.
Also, when you go to the store, they do not give you options for the various phone plans, like a Verizon call center would. They automatically put you on a 2 year contract and do not tell you that there is also a device option plan, which in some cases would be cheaper than a 2 year contract.
Another thing they do not tell you is that it is extremely more expensive to buy phones from their store. Customers are better off buying phones online or somewhere else like Walmart and Best Buy and simply get them activated.
This store is a Verizon franchise and it is not a «true» Verizon store. As result, it simply wants to sell, sell, sell and make profits off customers. But this is not ethical!

I stepped in here today hoping to pay my phone bill quickly. The moment I walked in, the 2 store associates just looked at me, never bothered to greet me, ask if I needed help or said «I’ll be right there.» I stood there waiting for something, but nothing. They just ignored me. I understand they were with a different customer, but out politeness and because it’s their job, the could have said something. So I finally spoke & asked if they had the machine, to which the woman said no. I politely said thanks & walked out. Rude & awkward at its best. Guess I oughta stick to my old store or paying through the phone!

I had an issue exchanging my phone for a new one and I was sent to 3 different Verizon stores before finally getting sent to this one.
Matt and Hannah were both working and could immediately sense my frustration. Matt immediately got on the phone to work on the problem while Hannah cracked jokes to try and make me feel better. Matt had to make a ton of phone calls with some not so nice people on the other end but he was determined and patient.
I was able to walk out of that store with a new iPhone and in a much better mood than when I came in.
Every Verizon employee should get lessons from these two on how to give good customer service.

My husband wants me to give this place 0 stars after his visit there today. He entered after having lost his phone with the intention of buying a new phone but feels he was treated poorly either because he doens’t fit the description of the average Evanston/​Wilmette patron or because they’re just lazy.
There were 3 salespeople on staff and the man he interfaced with never got up out of his chair while speaking with my husband, never got up to show him some phones he might be interested in.
He had gone in determined to buy a phone because he truly needs it for work but after the treatment he received at this store, he decided it could wait and he will go to another location tomorrow.
No wonder they have 2 ½ stars here on Unilocal

I was in a time crunch and EVERETT gave me THE most excellent and outstanding customer service. He truly went out of his way to accommodate me and I am most grateful.

*NOT A REAL VERIZON STORE* Awful customer service! My husband and I came in this store to trade in our old iPhones. We were told to order the new iPhones first and then mail in our old ones. Well, we were not given proper instructions nor did they mention a DEADLINE date that we have to do this by… We are now dealing with Verizon headquarters to try to give the $ 200 for each phone that we had expected to receive! Do not go to this «licensed retailer» location (not a real store) — they are not properly trained by Verizon.

I would stay away from this place, most of the employees there don’t really know what they are doing.
At some point I’ve wasted more than an hour in there just to get a phone replaced. They also close trick you into re-​opening lines so they get a commission.
They’ll sound like they know all about the devices (e.g. MiFi devices) Verizon offers, yet don’t know didley squat.
It may be alright to go there for little things, but I wouldn’t go in there for any major thing like new phones, lines etc.