MaidPro

There seems to be a disconnect between what they promise from their Boston office and what they deliver in Evanston. We asked for a deep cleaning for a 3 — bedroom apt, which we knew would extend past 2 hours. The two ladies only stayed for 2 hours, which left a lot more to be done… we were disappointed, and won’t be using this company again. Actually, it’s better getting private companies, who will visit first to give estimate… the Evanston office called once to see if we were satisfied, but I was in meeting and couldn’t talk… poor on site customer service. They never called back

Ugh, don’t ever leave them your information if you want to get a quote.
I called Maidpro for a quote and they went through their 49 point checklist and room dimensions in detail. The quote took about 15 minutes and was $ 160 for a one bedroom apartment. They charged an extra $ 20 each to clean the inside of the oven and fridge. So my total quote would have been $ 200.
I did not go with them but in the following two weeks, I received 4 emails and 4 – 5 voice messages on my phone.

maid pro is the worst company out there. beware!!! they will scam you. i called for an estimate and they told me 4 hours total $ 43.00 per hour, 2 lady’s arrived at 11;45 am and were done at 3:00 pm and they charged me for 6 hours a total of $ 240.00.when i called the manager peter to complain he kept bullshitting me with words. they will let u hear what u want and when they charge you they will double it, be careful don’t fall for this company!!! they didn’t tell me that’s its $ 43.00 for each cleaning person!!!

My first maid service and not a bad choice. The cleaning isn’t everything they promise on their site (they miss a few of the finer points for the bi-​weekly cleaning that I’ve had for the past few months), but I’m a bit of a neat freak so I let it go so long as I can forget about it a few minutes later. Even when you give them specific instructions (on items that they claim are on their every time list) they may not actually do them. But if they do miss something, and it truly bothers you, you can have them come out and re-​do it for free.
Occasionally they will leave you presents — like cleaning solution or part of their vacuum. But that’s half the fun right?
I don’t know if they send the same people, they say they try to, but I do know the level of clean I get is not consistent so I would guess not. However they have been completely professional and trustworthy.
They call you to confirm and to check up on the clean the next day, which is nice. I’ve never had a bad experience talking with anyone for scheduling, asking questions, or when requesting specific cleanings.
The price isn’t great, but I’m hesitant to switch to another company just for a lower rate when that is probably the only real complaint I have had recently.