Jos. A. Bank

Absolutely do NOT go here for rentals. Firstly, I was told I would get a call to pick up the day before, but got no call. I picked up the day of the event, and the pants were two inches too short, the shirt was unwearable, and the cuff links were no good as a result. After asking the manager for an adjustment to my bill, he said that they could have altered the pants, but of course, nobody told me that. The manager basically yelled at me saying there was nothing they could do but a small adjustment.

The customer service at this location is deplorable. Worked with a representative named Adam who:
1. Decided to put a cuff in the pants without asking me (I saw him writing this down/​charge me without talking to me about it first. Had to tell him to I told him to take it off).
2. Was watching a football game on his laptop and treated the customers as if they were a nuisance for interrupting him.
3. Made up a «policy» on the spot in order to charge me more than what I paid for the transaction previously.
4. Spoke to another older gentleman in such a condescending way that he said he would go elsewhere and left (we should have done the same thing).
The products here seemed fine, but because of Adam we won’t return. He felt like a sleazy, pushy, rude, salesman. He made it seem like we didn’t know how to order suits since we didn’t want a cuff in them. Please take note of the way he dresses before you take any advice from him…

Rude, unfriendly staff. This branch always has no tailor, so it either takes 3 weeks to get your clothes tailored/​altered, or you’re sent to the Wilmette location (which to be honest isn’t much better)
Overall, Jos A Bank isn’t what it once was. Find somewhere better.

We should have read the other Unilocal reviews first, but we learned our lesson the hard way: After attempting to rent a tux here, we will NOT be going back. Lackadaisical service, and disappointing fit (after a scheduled sizing appointment that took way too long due to multiple computer challenges on the part of the sales clerk); furthermore, we never received a call when the rental tux came in a week later. We were told to keep calling back several times to find out if the tux had arrived. When it finally arrived (two days before the formal event) and we came in for a fitting, it was a disaster! It didn’t come CLOSE to fitting! We were told we’d have to wait for 30 minutes, since the sales clerk who’d originally helped us was on break. We eventually left in a panic and went to a competitor who had much better service and a much better selection of tux rentals — onsite. We were so happy with the service and quality at the competitor, we wrote a five star Unilocal review for them. So let this be a warning to you: always follow the stars!

After been told about this fantastic brand and the amazing value offers I thought I would visit to purchase a suit. On arrival was informed of and offer to buy 1 suit and get 2 additional suits. A d antastic offer and was going there must be a catch but was assured this was the real deal. After spending an hour in the store and carefully selecting 3 suits I went to the counter to pay. The clerk who I was dealing with, entered the prices and gave me a price 3 times that of what it should have been and than he said the offer didn’t apply as the selected suits which he helped me select were already discounted. I believe he was scamming me so that I would break and just buy them any way. I left the store and all he said was dis not want to just buy one and the manager just ignored it when asked. This is just not good enough and the brand is affected by this poor service. As other posters have said I would like to give no stars but I have to give at least one.

Horrible service and follow up! Bought a suit, needed tailored, promised on a Wednesday, not done. Promised on Friday, not finished, promised that they would remedy. Still waiting for a phone call. Taking my business elsewhere and so should you. Too much money spent without even s glimmer of happiness. Too bad cause the prices are decent.

We went there to buy a special occasion suit for my gay child, and the sale staff could not have been ruder. Their comments on fit and potential alterations were sexist, politically incorrect, hurtful, snide, disrespectful – and I think they really thought they were being quite «funny.» Shameful. I won’t set foot there again. I urge every person who cares about inclusiveness and diversity to shop elsewhere.

I’ve had two very negative experiences with this location and would not recommend this location or any Joseph A Bank location.
I’m getting married and wanted to coordinate suit purchases with my groomsmen. However, ordering four suits was a very difficult process made more difficult by unfriendly and incompetent staff.
First negative experience: after getting sized and measured for the suits, they said they would order them and would call when they arrived. So I waited and waited. No calls. Went back — the person said suits had not been ordered AND that they don’t carry suits in that size/​style. Finally navigate the system and order the correct suits; once again they said they would call but never did.
Second negative experience: returned to look at buying white shirts. Was told that a certain style of shirt was in the 4 for $ 99 offer only to later learn (at a different store) that this was not true. This was a very frustrating experience (for obvious reasons) that has motivated me enough to write this negative review.
I’m hoping my experience is atypical but I’ve had several consistently negative interactions at this location stemming from unhelpful, unorganized, and ill-​informed custom service staff. I would avoid this location if possible.

The guys I usually see in here are very good about making sure that the suit fits and is to your liking, even if it might require a little extra effort on their part. I have had pretty terrible service and experiences in a Joseph A Banks store near where I go to school in California, but when my suit needed tailoring I dragged it 1,800 miles back here because I was sure these guys would be in the know and do a good job (and they did!). So if you’re going to go to a Joseph A Banks store, go to this one.

I really appreciate Lionel and Art. They helped me exchange a sweater that my husband got for Christmas. They were kind, gracious, and conversational, just as they have been the other times that I have shopped here. Many thanks to them.

The discounts and specials are pretty good and the clothing is nice. I appreciate clothing stores where the salesmen know what they’re doing and can intelligently discuss their products but are also respectful and not pushy. This store offers this and much more. Thanks everyone!

This is the place for wealthy, naïve Northwestern students who feel that they are getting a deal paying $ 300 for a suit that was marked down from $ 600 when, in fact, they are getting a suit that is worth about a hundred. You could get a better suit at one of the discount or outlet stores. This is a smart choice in location because students are interviewing, and Northwestern isn’t going anywhere anytime soon. A lot of retail stores are going out of business, and there’s absolutely nothing about this one that stands out in quality or level of service… it’s the location that keeps them where they’re at.

It’s a pretty easy and pleasant experience. The people in there know their stuff and their clientele (which is usually students getting suited for an interview/​internship). I think they do a very good job with flexibility and really getting the clients which is not always easy. Northwestern Students and students in general will like it because the prices are pretty good, and the people aren’t going to look at you funny when you act like a 22 year old and older customers will find it pretty easy. The parking isn’t that difficult and the stuff I got there has proven durable and have given me great use.

I went there to get a «birthday suit» and got it at a 60% off. Snazzy Chicago-​styled navy-​blue pinstripe. Totally pimp. I wear a Tux on a regular basis as part of my job so I know what I’m looking for, but it was also useful to talk with the salesperson with some questions that I had brewing on my mind about suits in general.
I wish I had a job where I needed a suit-​suit on a regular basis cause I would totally buy another one from this place (on sale of course :-P). Suit was originally $ 600 reduced to $ 250. Totally awesome. I bought a couple of shirts and ties though. They were kind of pricey compared to the sale price of the suit (should have read the stupid price tag), but I still got a good deal.
Thanks guys!

Summary;
Bought suit on December 26^th — Picked up final suit on Feb 19^th
Unhelpful salespeople
Customer service reps extremely rude and unhelpful
Takes a long time to get alterations done
Unorganized customer service
Tailor is one of the worst I’ve ever worked with.
Story;
I came to this store because my mother got me a gift card for Christmas. I have heard great things about jos a bank and thought it would be nice to get a new navy blue suit.
The salesman who helped me gave me a size 40 jacket to try and then decided I might look better in a 39.
There were no 39’s in stock so I tried on a different color to test the size.
After approving they ordered the suit and I paid.
Two weeks later the suit came. I went in to try it on and get alterations. The tailor told me the suit was to tight in the back and to get a new size. I told him I liked the slimmer fit. He said he would try to take out the back a bit. After a few more minutes he changed his mind and demanded I try on a size 40. They again did not have the color in stock and had to order it.
I waited another two weeks for the jacked to arrive. The 40 looked OK and he went to work on it. Then he asked me if I wanted cuffs on the pants. I did not. He argued with me about that but I insisted and he finally did as I asked.
I waited another 3 weeks for the tailoring to be completed. At this point I became impatient and called the store. They told me it was ready (note that they did not call me about this).
When I went to pick it up I inquired as to when the suit had been ready. The customer service rep told me that they called me a week ago. I protested and said they did not. She responded that the receipt said they talked to me on a certain date. I explained that I had called them. She then told me the suit arrived shortly before I called (a blatant lie).
I will never come back to this particular store, and it is no wonder this company is going out of business.

Overall, a good experience. If you are like me, and will not wear the suit on a very regular basis, this place is perfect. I wear a suit 3 – 4 times per year and had a hard time rationalizing an $ 800 suit from Nordstrom. I was able to buy TWO suits from here for $ 650 — including alterations. While the quality isn’t as good as the top of the line Nordstrom brands, the suits look great and are a significantly better value.
Most importantly, if you aren’t the typical American male (short and fat) this place sells suit seperates so you wont need to have the pants trimmed 8 inches to match the coat. Being that they offer the suit seperates, the suits had a much better fit than anything I had tried on at Nordstrom or Macy’s.

This store has a mix of pros and cons but in general, I enjoy shopping there. The suits are a good ratio of quality to price, and they often hold sales. They also have «Member» or «Preferred» exclusives, and it seems that all it takes to get on this list is to make one purchase. Shirts and ties seem a bit overpriced (but I have a whole theory of clothes shopping that one should pay good money for suits and shoes but shirts and ties can be bought for value at places like Nordstrom Rack or Target or TJ Maxx); they also have casual items such as sweaters and polo shirts.
The selection is not strong, at least not for my tastes. I like plain-​colored suits or sometimes a pinstripe or microcheck, but there are a lot of more old-​fashioned patterns which seem a bit old-​mannish. Also I usually wear a 42L, which according to them is not a common size.
Also, the suits are not as high-​quality as name brands such as Joseph Abboud, Kenneth Cole, Hugo Boss et al that you would find at a store such as Macy’s or Bloomingdale’s. However, as I mentioned the value (quality compared to price) is very good here.
The staff at this location is friendly and knowledgeable without being obsequious. I should stress that I have had far less desirable interactions with staff at other Jos A Bank stores. The tailoring here is spot-​on and painless. Once I even brought a regular pair of pants for hemming.