Allegretti Rug Masters

An outstanding job by Mark and his people… picking up, extracting and cleaning a 9×12 handmade oriental rug in a week at a very reasonable price. If you need anything they do… its a «go to» choice excellent work.

They cleaned the carpet in my shop. Did such a great job, got every single stain out. The technician they send out is an expert and he has an assistant. He scrubbed the stains from all directions. I was so excited that finally someone was able to remove them. It brings joy to my heart.

I had my dining room rug cleaned last year by a different company for twice as much, and it came back just as stained as when I gave it to them. This year I tried Allegretti and they did a great job! The stains are very faint and there is no smell. Service was great too.

3 reasons to take your business elsewhere: 1) They don’t tell you that they couldn’t get a stain out when you specifically asked for it to be worked on. You only find out the stain remains, when you ask to have them unroll it and show it to you. They offered no solutions. 2) The carpet looks worse now than it did when I brought it in because now the nap of the rug is all messed up and the fibers don’t lay down smoothly. 3) You have to pay up front in full, so you don’t even have that recourse when you are dis-​satisfied.

After looking for an area rug at 5 other rug stores in January, our last stop was Allegretti. It should have been our first!
We found the perfect rug and it was fairly-​priced. Mary Allegretti did a great job of showing us a number of different rugs for our consideration. She explained what type of rug it was, where it was made, and a little history about its origin. The entire staff was polite and professional. They KNOW their business!
We’ll be looking for another area rug this Summer. This time, we’ll be heading straight to Allegretti Rug Masters!

This company just carpeted my mother’s new apartment. Their attention to detail cannot be beat and they were able to change a carpet selection a few days before installation without any push back. Great company and we highly recommend them!

A wonderful Evanston business. I took a rug into be cleaned. It looked great when I got it back. They carried it in and brought it out to my car for me, which one would expect, but I am surprised when I have to ask, and often do!
They also have a lovely selection of carpets to choose from if one is in the market.

I just had my couch and area rug cleaned. Two guys came, they worked quickly, did a great job, and cleaned up when they were done! I highly recommend them!

I would highly recommend Allegretti. I had four oriental rugs (two handwoven, two machine made) that needed deep cleaning. One also had a pet stain/​urine issue from a sick pet. They were prompt in picking up and delivering the rugs after cleaning them thoroughly in one week as promised. Sue was very helpful in coordinating delivery times and in answering questions about the cleaning treatment. The delivery men were very professional and courteous. The rugs came out looking almost new — fresh smell, clean but not overpowering scent. One of the rugs has some damage on the fringe, and they recommended additional work to restitch (but did not push me on that; they simply offered it as an option for a future date). I have a few more rugs I’ll have cleaned in the future. I plan to return here.

DO NOT USE THIS COMPANY! I had a couch that needed to be cleaned, some dog stains that i could have done with a steam cleaner, but as I am busy I decided to pay to have it done. I took the day off work, they showed up an hour after their scheduled time, and then barely glanced at the couch and said nope I can’t do it. He said he couldn’t get all the stains out, and he wouldn’t clean it. I asked him to explain this to me, as I have cleaned it many times with a steam cleaner and have had no problems. He said it wasn’t worth it to him to try since he knew I wouldn’t be happy. How can a professional cleaning company not get the stains out that I can with a steam cleaner? I asked this of them and they were just like I’m not going to even try. He then proceeded to grab his things and slam the door on his way out. Now I’ve wasted a day off, and have to search for someone else to do it. Poor attitude, and clearly not worth the money. I was going to pay almost $ 200 for this to be cleaned for someone to just walk in and say no without an explanation. Very disappointed and have nothing good to say about them.

Had a great experience with Alleggretti Rug Masters. Had two bedrooms cleaned, no furniture needed to be moved. The crew was incredibly polite and professional, even when they found out upon arrival that they would have to carry their equipment up to the 4^th floor, sans elevator. Carpets were cleaned thoroughly and efficiently. Would highly recommend them.

This is a follow up to an earlier posting on 5÷4÷13 regarding service I experienced through Allegretti and how they resolved this customer complaint. After a 3 week delay on getting my rug cleaned and returned, the company rapidly responded to rectify the situation. My rug was cleaned and returned within the week after my call to address the postponement. The delivery crew were very polite and apologetic for the delay and my rug is restored to its former glory. I can confirm former posts regarding their attention to meet customer expectations and quickly resolve complaints. While the initial service time was extended, the care for the customer became evident in the way the problem was resolved. They are worth revisiting for future business.

I have had this company out for many different replacement and new carpet installations. Each and every time, they were curtious and prompt, did what they said they would do, came at the time they were scheduled to come and the quality of the carpet is wonderful. I would (and have) highly reccomend Allegretti’s to anybody who wants a professional job done at a reasonable cost. And perhaps most important of all-​cleaned up when they were finished. Took all old carpet, remnants and scraps with them and vaccummed. Now that is a professional company!

I called Allegretti based on the positive reviews on Unilocal.Now, I had a messy situation on my hands and needed some heavy duty help — a visiting pet left me an unwanted «present» on the rug. Now, the individuals who came to my home were really professional and prompt — the service itself was done fine. However, I was disappointed that I was not told up front of the additional fees (40% of my total for that matter) for the stains even though I pushed back on the final cost. I only realized that I was being charged extra when I got the itemized receipt. Would have been nice to know up front, especially because the place still smells a bit (though I certainly don’t blame them for that!) Overall they did an A-​OK job.

Third is the third time I have used Allegretti Rug Masters. I waited until our ailing pets passed before I sent it out and it looks and smells great. The customer service is is also very good, always professional and accommodating. I especially want to mention Carlos and crew, they could not have made it easier.

We trust Allegretti Rug Masters to clean our numerous Oriental rugs. They use eco-​friendly products and are very careful to make sure that the rug is not damaged in the cleaning process. Mark Allegretti personally guarantees the quality of their work. The one time we did have some slight dye run in a rug, he took it back and cleaned it two more times to make sure it was just right. His staff is also very professional and courteous. AND they will pick up and deliver even outside of Evanston (we live in Andersonville).
As for their showroom — WOW! Mark takes the time to get to know your personal preferences and can pull out rugs that you will fall in love with. He’s patient and does not pressure you to buy anything, knowing that a quality rug is an investment. Last time we were in, I could not make up my mind between two rugs and flippantly asked for a «buy one, get one free deal.» He actually did come down on the total price for us and we went home with both rugs!
Overall, I highly recommend Allegretti Rug Masters. Mark is a really great guy and all the staff is top-​notch. Their services are professional and thorough, and they stand behind their work.