Ideal Dental Euless

I am so thankful for these guys! My dentist is no longer in practice and I had an emergency with the ONE wisdom tooth I ever had. It was killing me for about a week, face swollen and everything. I have seizures and I bit down too hard and actually bent the root of the little sucker a tiny bit. I originally went to Brident Dental on Euless N Main (PLEASE READ MY Unilocal REVIEW… it was a nightmare!) and they messed up and had no sense of urgency trying to get me an appointment to have it extracted, not only that, but they wouldn’t bill my secondary insurance and wanted to charge me $ 1,099 for the extraction and a CLEANING!!! WTF!!! Dr. Scottie, Victoria & Jorge were so fast & professional with my extraction, I was expecting to go in, have Dr. Scottie look at it, and have to come back another day to have the tooth extracted but he took it out right then and right there and I felt nothing! AND it only cost me $ 27. I could have cried with joy. I’m making this team of people some brownies or something ASAP! Plus… I made an appointment for a cleaning and they are open Saturdays. Score. I’m so glad to have found my new dentist.

If you want want an honest & good service this is NOT the place to go for your dental works!!!

They have amazing staff! They really made me feel secure and explained everything. I would highly recommend this dentist to anyone !!

I came to Ideal Dental after my tooth broke. I called and made an appointment with a dentist that was covered under my insurance, but when I got there for the appointment, they gave me to a different dentist, Dr. Naan who I think is no longer there. Upon initial inspection, she diagnosed me with periodontal disease and started telling me how much money the work to maintain my teeth was going to cost. then I found I needed a root canal on the broken tooth, which was expected. Once I was finished with the work (root canal, crown, and filling), I was told that my insurance didn’t accept Dr. Naan and I owed $ 1,400 (and I had to pay it because they wouldn’t let me leave without). I immediately called my insurance when I left to find that the office was told TWICE that Dr. Naan was not accepted and they still had her work on me. After 3 months of fighting with the office, they finally informed my I will be receiving a refund because their office staff messed up. I have yet to receive the check.
FYI: I got a second opinion on my «periodontal disease» and I do not have it… I wouldn’t trust this office.

The work done at this office is very good. The front office staff are very nice to me. I question the competency of their scheduling knowledge.
I had an incident where I needed to have uppers replaced. Had the impressions made, which needed to be redone a week later. I had to ask about getting scheduled for the final appointment to extract my uppers and get the dentures. They told me they would check with the doctor that does extractions and get back to me that day. 2 days later, I got the appointment set. As this would be sedation, my wife has to be there so she scheduled a day off to be there. Hard to do in retail. Of course, I rescheduled a bunch of meetings also. I was reminded about the appointment 2 days early. Later that day, I got a call telling me they made a mistake and can I come in 2 weeks from now. They gave me a date that was not acceptable — the beginning of a new month and I have too many re[ports to distribute & meetings to attend. I asked for something later in the same week. It sounded like a big problem and they said they’d check the schedule and give me a call the same day or tomorrow morning. It is now noon the next day and no call. It’s a big deal to me because of my unreasonable fear of the dentist and I had mys elf all psyched up for this… not to mention the disruption of my family’s work schedules.

Let me start out by saying that I had been going to Ideal Dental-​Euless for several years & was relatively happy. They do try to push extra services but it wasn’t overbearing. Everything was going well, UNTIL, they messed up my tooth. I had spent thousands & thousands of dollars on work at this location & had been relatively satisfied. The one thing you do need to watch for is billing. They always ran my insurance & EVERYTIME I got an additional bill. They stated that once they sent in the claim to the insurance company it would not cover everything. It became such a regular thing, getting an extra bill in the mail, I finally called my insurance company & they stated that the business is paid the going rate for those services & a business with any integrity would not try to go after the patient for the additional costs. Well, I just went with it because I was relatively happy.
Fast forward to this year and them telling me I need another root canal. I had gone in because I was in the most horrible pain. My face was swollen & I was beside myself. This was a Friday. Dr. Nand would give me no pain meds, instead told me to take ibuprofen. She told me I would have to wait until Monday to call the specialist. The whole weekend I was miserable. I could barely function because I was in excruciating pain. Nothing helped. The pain was so bad my husband almost took me to the emergency room. I can’t believe any reputable dentist could not understand how much pain a bad tooth is & would let a patient suffer so badly over a weekend.
Monday arrives & I called the specialist. The specialist felt the tooth could be saved & contacted Dr. Nand to tell her that they could perform the root canal & Dr. Nand would just have to re-​do the crown. After about a week or so after the root canal I went in to see Dr. Nand to get fitted for my crown. I’d like to also state one of the dental assistants there was always very rough (very nice girl, however) & she would jam tools into my gums. Dr. Nand would constantly have to tell her to be careful with the tools. I assumed she was just starting out in her career so I tried to cut her some slack. This same assistant was fitting me for my crown & just could not get it to fit right — she kept jamming it in my mouth & moving it around. The bite was so way off she kept shaving it down. By the time she was done it looked like a shaved down tree trunk. I kept complaining about the appearance but they were like «It’s just your temporary». It was the worst 2 weeks waiting on my permanent crown. The temporary was uncomfortable & sharp. I went back several times to get it filed down. It was the ugliest temporary — it looked fake. Luckily it was in the back.
I kept calling to see when my permanent would be in. It came in early thankfully. When I went into get that, same issue. They could not get the fit right. I had to go back for several adjustments. The tooth just never felt right in my mouth. The bite was off. They were so rough with me too. I am sure they probably got sick of me but when I had to pay close to $ 1,000 out of pocket for this I wanted to make sure it is comfortable. FINALLY, Dr. Nand decided to take an x-​ray since we could not get the bite right. She found that the tooth underneath had cracked. Unbelievable! I knew they had cracked my tooth. The assistant & the dentist both were so rough with my temporary & my permament crown. They sent me back to the specialist in Southlake who confirmed it was cracked. THEY at least refunded me by $ 500 out of pocket I paid for the root canal. My only option now is to have the tooth pulled which is $ 3,000 out of pocket. Ideal Dental has used all my insurance benefits for the year.
Here is where Ideal Dental showed their true colors. I went up there to talk to Dr. Nand about having to get my tooth pulled & how I felt they cracked my tooth. Of course she would take no responsibility (which I understand from a liability standpoint) but did say she would talk with her office manager & billing manager & someone would call me by the end of the week. Did anyone call me? Of course not. I had to follow up & still got no where. I finally reached out to the billing manager & she would not return my texts or messages. She finally had her office manager call me back & her first comment was «So, I heard you’ve been calling & bugging my billing manager?» I had sent one text and left one voice mail. Is that how you begin a phone call to a dissatisfied patient if you are reputable business? I would hope not. I am a mature, highly educated, professional woman. I did not appreciate being talked to like I was an annoying gnat.
After several weeks of arguing, in the end I was told they did not think they were liable & their insurance company can not refund me anything. I was sick and disgusted at how I was treated. After years of being a satisfied patient, paying all my bills, they took no responsibility & refunded me nothing & still send me bills. BEWARE.

Ideal dental is a great dental place. I’ve been with them for almost a year now and the dentist and staff are awesome.

I’d not recommend this place. I rarely write reviews these days, but I felt compelled to review this place after my experience.
I went there on a $ 49 coupon for an exam, x-​rays, and cleaning (or so I thought). I came in for a 3pm appointment, was early, filled out the forms, and then waited to come into the exam room until 3:25pm. After getting x-​rays and photos taken of my teeth, I waited again, about 20 minutes for the dentist. She finally came in and without explaining what she was doing rattled off a ton of numbers 2’s, 3s, and 4’s to her assistant (from past experience I know she was probably measuring pocket depth between my gums and teeth). After that she told me I didn’t qualify for a regular «healthy mouth» cleaning and would need a full mouth debridement, which «they» would come in and explain to me. She said I needed it because I had the beginnings of periodontal disease, which leads to teeth loss.
«They» took another 20 minutes to come in and give me a form to sign to authorize a $ 200 1^st of 2 visit long procedure (don’t know how much the 2^nd visit would be). I expressed uncertainty about going ahead with the procedure, which hadn’t been explained to me and when I asked if I could receive the regular cleaning I was told no and that someone else would be in to «release» me. I waited 5 more minutes, at which point someone else came in and turned off the bright dental light and told me I could go. I took off the paper bib they had put around my neck myself and went out to pay my $ 49…
I saw the dentist on the way out and she smiled and told me to stay in touch? WTF? I was so confused… if she cares about my health, wouldn’t she ask why I was leaving or say something more? Or are they just used to people leaving like that? I wasn’t just being cheap; I want to take care of my teeth. I would gladly pay if the procedure was important. No one was ready or inclined to discuss it with me. I didn’t feel the proposed treatment of my gums and teeth was presented with genuine care and clarity, nor was my time particularly respected, nor were the services rendered as expected for what I paid for on the coupon.
I would not recommend coming here.

A few Saturdays ago I broke a molar while eating a late lunch. The pop was loud and the pain was instantaneous. Where does one find emergency dental care? My Google search led me to Ideal Dental. I was elated, as they offer 24-​hour emergency care and they are convenient to my home and office.
I arrived at 3:00, just as their Saturday hours were about to close. They spent just over an hour with me, and I walked out with a shiny new temporary crown. Since that day, the permanent crown is in and I feel great.
I’m a big baby when it comes to dental care. The staff at Ideal are all very patient, friendly and understanding. This is my new dentist and I highly recommend them.

Great service, very professional with a very attractive staff!