US Post Office

Don’t bother calling. They don’t bother to pick up. All day long.

I just reviewed my favorite Eugene/​Springfield Post Office (Willamette St) so I thought I better come over here and give this one a review, too.
This is the Post Office we use most regularly. Almost every day, actually, as we keep a post office box here. And why did we choose to get a PO Box when we have a perfectly good locking mail box at our home address?
Well, I’ll tell you! Someone or some people decided it would be fun to break into people’s locking mail boxes on our street and paint on people’s mail, allow the paint to dry, and then put the vandalized mail back in people’s locking mail boxes. Just for fun. And for extra kicks they decided it would also be fun to vandalize mailboxes and trash and recycling receptacles all up and down our block. Just because they had nothing more important to do, I suppose. In short, our mail was vandalized. And some of that mail was irreplaceable family photos and letters which were sent to us from an elderly relative. We were going to scan those photos so the whole spread-​out family could have them in digital format while we kept the originals for safe keeping. Not cool.
So, we and the neighbors alerted the Post Office to these federal crimes, of course… but we also thought it would be a good idea to get a PO Box, and have all our important mail delivered there.
So we did. And we are very glad we did! Because the vandalism still occurs, but our important mail is now safe.
I did knock off two stars for this location because of long lines and bad customer service.
I am in here just about every day checking our mail and holy heck! The lines are always long and the service seems very slow. There’s usually only like one or two windows open even if there are ten to fifteen people in line.
Granted, the line would probably move quicker if people planned better and got their crap together and ready to go before they arrived, rather than waiting until it’s their turn to go up to the counter. Sheesh!
Also, the times I have waited in the long line at this location to mail something, the people working the counter have not been very friendly. There is a tall older white man who is so snippy and rude. I get other people’s mail all the time and if it is just an envelope I write return to sender and drop it in the mailbox. No big deal. but one time I got a package. So I stood in line forever, and I got the window with the tall older snippy man, and he didn’t even let me finish my sentence. All I said was «This came to me but…» and he just grabbed it and tossed it aside and said ‘Next”. Totally rude.
So when I have to mail stuff I usually like to go to Hirons on Franklin blvd or the Willamette location.

Auto kiosk makes this my preferred usps stop. I will avoid human contact at all costs.
The location Is convenient.
However, there is a severe deficiently in the flat rate packaging. Do they not put them out or are they being stolen? I dunno. But I can’t get what need to do done when I arrive with unpackaged crap.

Worst post office I ever met! I don’t know what are they doing through all the day, they lost my priority mail, I called them, but the stupid service keep telling me the customer service is not available at this time, zone but I actually called them during the day! And even now they haver give me any answer yet, accept a useless case number! Fuck you usps!

This facility is pretty good however the USPS as a whole is absolute garbage. I sent a package to Fayetteville, NC. On the 5^th of April it was marked undelivereable as addressed, This was an issue on there end (They had a sub driver that couldn’t figure where to deliver.) So I figured whatever I’ll just send it again. Well 15 Days pass and the buyer of the sent item want’s his money back (Not really all that unreasonable of a request.) eBay refunds him the $ 155. OK so still not a huge deal I can resell the item once I get it back. OK, 20 Days pass I have opened a few cases spoken with the people at my post office and the people in Fayetteville nobody can tell me the location of my package. There are no scans in or out of Fayettville but they swear up and down it is not there. OK so they tell me they will keep me updated, I call in every 5 days or so they tell me no new info. I called the 1800-​ASK-​USPS today 31 days after It still being undelivereable as addressed. They tell me to call there main office to escalate the case. I call them up and the answer they give me shows the true colors and nature of customer service in this business. They tell me I cannot be paid any money since the package was not insured. They told me it is probably in the main lost package place so finding it is like finding a needle in a stack of 1 Billion needles they tell me that the label was probably damaged in shipping (Label was put under tape so unless they light my package on fire should still be there). So at this point I ask the lady, «Let me get this straight, You do not make any scans of the package for return so it can easily get lost, You do not offer compensation for a mistake on your end, You do not allow me to contact anyone that can check for my package in the main lost package facility and you do not have any system in place to notify people via there tracking number that the package is in the lost package facility?» She then replys yes that is correct. There is literately no way for me to get my $ 155 in merchandise back even though it was there fault. I am out money because these POS feel so untouchable because there the governments lap dog when it comes to mail?!? I can’t even report these people to the BBB to get some damn satisfaction, I reported them to the BBB with all the required info and haven’t even received a single response. DO NOT EVER SHIP USPS!!! If you so happen to be unlucky and they lose your package you are absolutely screwed.

Unbelievably slow! The lines are long and there are never enough purple to help. In addition to the long wait they are unfriendly and just don’t seem to care. Get it together, unprofessional, unacceptable!

Literally hell. I hope this place goes up in flames. I’ve been in line for over 45 minutes now and they’ve only helped two people. Not even, that second guy is still not done.

Just your normal friendly postal service.