T-Mobile

Worst customer service I have ever experienced. We were getting information on upgrading phones, and service. I was working with one customer Service rep when another rep named ERIK interrupted us and started rolling his eyes at me and my wife. He instructed us to Google his information. In such a rude, condescending voice. I have never felt so disrespected in my whole life at a retail store. I am thinking its time for a new service. He should be ashamed of himself. Shame on him.

Is there lower than one? I was visiting my sister in Oregon and we had to stop by the store because they wanted to buy 2 gear watches. So this girl tells us that we can’t be walking in and out of the store because they have some counter and have to sell and have a high number… well I thinks it’s sad, I had my nephew with me and was just walking with him… so I think it’s dumb and wrong for them to say that…

I have been a loyal T-​Mobile customer for 13 years. Over the last three years I have had irritating experiences at this location. I have thought about canceling several times, but this last trip to the store takes the cake. I feel like I need to warn other potential victims.
I went in to JUMP my phone. This is a program they have that you can exchange your phone every 6 months for a new one. I pay $ 10 a month for it. I decided to go with a cheaper phone to bring my bill down $ 20 a month. The gentleman assisting me pulls up my account and proceeds to tell me that I qualify for a free tablet. I told him I did not need a tablet and just wanted the phone. (remember I want to keep my bill down) He then tells me no it won’t cost me a thing it is free. He said you have been a loyal customer for so long and that it was for customer appreciation. I again told him I did not want it and that maybe I would discuss it with my wife and bring her in on her day off. He told me the deal was for that day only and he looked at my account again and said I also qualified for a free case, and a free speaker. I asked him why would they want to give me all of this free stuff. He said it was great word of mouth exposure for them. I finally said ok (what the heck its free right) WRONG! Two weeks later my wife looks at the bill and sees monthly charges for each of the SO CALLED FREE items. This added the $ 20 I wanted to save on my bill in 2 years worth of payments equalling $ 589. I don’t know where he went to school, but $ 589 does not = FREE!
So I called customer service and oh how sorry they were for my experience, but he referred me back to the store. After my other experiences and this one combined I told him I was not going back into the store to have the manager shrug his shoulders at me and do what he always does and not back up the service his team is weasling their customers into. He said he would call the manager for me and call me back. He called me back and big shocker the manager will not budge, he said it was past the «buyers remorse» period. How convenient when I just got my bill. The customer service gentleman seemed helpful, but really couldn’t do much. He finagled my bill around and said he would grandfather me into another plan to bring my bill down the $ 20. In the end I am still left feeling swindled.
Now I understand the experiences my wife would come home and complain about. They will offer you the world to get you a new phone, but when it come to support, service and delivery of promises you might as well not bother, because they don’t care.
One benefit I still have the JUMP program and will be jumping myself out of T-​Mobile in 6 months. Their $ 589 cash grab will cost them my $ 2400 a year.

Went in to buy a samsung note edge and was told that i get a free netflix subscription. When I went to do the netflix promotion, i get told that the edge is not included, only the regular note. I just let it go. Also, the sales lady tells me that this JBL speaker is only an additional dollar to my monthly bill for 24 months so I went ahead and got it. Turns out, it’s only additional dollar after she made changes to my plan that resulted in a lower monthly rate. So now, i’m paying $ 4 a month for something i totally didnt need. That sales lady needs better training.
This is the first time I’ve had a bad experience with tmobile store service. I’ve been to different stores in California and Oregon, and i’ve been with tmobile for 12 years and this one is the worst!
Customer service was totally no help.

Decided to get a new phone while in Oregon. There is no T-​Mobile in Coos Bay, so I decided to visit one in Eugene when we went there to shop the day after Thanksgiving This is probably the worst T-​Mobile store in Eugene. I would give them no stars if possible. They now have a store instead of a kiosk. That being said, it doesn’t look like much else has changed. There was no salesmanship by the guy waiting on me, no explaining any features the phone had, no explaining their different plans. Nada, nothing!
He was probably the least knowledgeable salesperson I have ever dealt with anywhere. I asked him 3X if all my information would transfer to the new phone, since I had some very important texts – he reassured me repeatedly, but not once did he say everything needed to be backed up on iCloud prior. Not sure he even knew that, scary!
I had an iPhone 4S… first he tried to upgrade me to a 5C, but it didn’t have enough memory (duh) so he stopped the transfer and I paid another $ 100 for a 5S. Then, again we waited until he asked me if we’d like to finish our shopping and stop back there later after the phone was finished uploading. He mentioned several times it was partly because I had so many pictures on my phone… later when I got my phone I could see that the biggest reason I had so many pictures was because they had duplicated nearly all of them! It took me 3 HOURS of deleting to clean that mess up!
When I stopped back to get the phone he told me everything had transferred. I checked the texts and told him I didn’t see any. He assured me that they just hadn’t transferred yet because I had a new phone number. Once Sprint (or whoever) released my number, my texts would be restored. Of course, my number changed, no texts. I called first thing the next morning and questioned him. He said, of course the texts didn’t transfer. The only thing that transfers are pictures and contacts!!! What a joke because not even my contacts had fully transferred.
To make a long story short, I ended up at the Apple Store. Luckily for this store I had backed up my phone on the iCloud Nov. 21^st, because, trust me – I was ready to sue. My phone is now working, but I went through at least a week of crap because of T-Mobile’s incompetence… whether it was his lack of training or par for this store… I don’t know. I only know I wish I’d gone anywhere else. Save yourself some grief – go to Costco or the Apple Store – anywhere but here!

I was ignored by staff when I came into the store and actually bypassed by another couple that came in, they were served before me. Additionally there was a very rude man with braces who happened to be the only black man in the store. He told me he hated T-​mobile too, and that he wouldn’t serve me unless I provided my phone number or my pin code. I think I will discontinue my plan with T-​mobile. I’ve had very bad service, starting with a terrible inexpensive phone that was unable to perform basic text functions. I was lucky enough to actually receive a refund of that phone but possibly at the expense of a woman’s job. I think the company has policies in place designed to rip off it’s customers and isn’t attentive to it’s products or employees. This black man whose name I never got had an extremely judgemental and p*ssy attitude. I had to wait at least half an hour for service and no one appeared competent or able to do their jobs.

I called up T-​Mobile customer service to find out the specifics on upgrading my wife’s G1 to a G2. With my upgrade I could’ve paid 130 over the phone and had the phone mailed to me in 4 – 5 business days. When I went in the store, it was a whole other ball game.
I was a walking sale… I walked in the door saying, «I need to get my wife a G2 please». I was able to get the phone, but I ended up paying and additional $ 30 upfront. Instantly the cost jumped from 130 to 148 because of some upgrade fee (customer service didn’t have this fee?)…then they started the cross and up selling. How about this cover? How about these protectors? How about insurance? How about this car charger? How about you have a nice warm glass of shut the hell up! (Yes, I just quoted Happy Gilmore)
When I left, I noticed that in total I ended up paying about $ 20 more than we agreed. I called the store when I got home and I got a snippy girl who remembered me. When I tried to explain the charges she cut me off and said, «Do you want a $ 20 credit?» I was obviously stunned and caught off guard. I replied with, «Do you mean a $ 20 credit on my bill as a courtesy?» She says, «Yep.» At this point I was shaking my head and more confused than a fart in a skillet. I said sure and she hung up. She was a rude little b*@%! if you ask me.
I think Tmobiles customer service and their retail stores need to get on the same page. Because even if the customer service was mistaken, it looks bad on their part going into the store and hearing a completely different story.

I have just switched back to t-​mobile after two years with at&t. And so far, I am truly regret my choice.
The t-​moblie store is one of those kiosks in the mall. While it is convenient it is also a really awkward location.
I was was not overly impressed by the service at this kiosk. I felt like they were selling me too hard.
Additionally, when I had a problem with my plan and phone, I went to the kiosk to seek assistance and the only thing they were able to do for me was to reread my contract for me like I took the small yellow bus to school.
Highlights:
— Convenient location… you can get yourself some retail therapy after you are disappointed with service
Lowlights:
— Treating me like a five year old.
If you are with t-​mobile find another store location to go to, and if you are thinking about switching to t-​mobile, make sure you really want to!!!

I have a pre-​paid mobile phone with T-​mobile that I have had for almost 2 years now since having a bad experience with AT&T.
The employees have always been very nice when I buy more minuets here and are usually very quick. They have never tried to up sell me on a new phone or monthly plan which is a surprising change from AT&T’s stores. I purchased one phone from this kiosk and they were very helpful, I told them I wanted a very cheap phone (it was just a temporary need) and when they did not have the phone I wanted in stock they called the rest of the T-​mobile stores in Eugene to try to find one. They were also helpful in fixing a voicemail issue I was having on my iPhone (jailbroken to work with carriers besides AT&T).
This is a helpful store if you know what you want to purchase from T-​mobile. For support and technical issues I would recommend the online chat support over this store.

I’ve had various problems with T-​Mobile ever since joining their service in December 2005. That has all been with their customer service on the phone.
However, I do have a problem with the employees at this kiosk and their lack of knowledge of the services T-​Mobile provides. When I purchased my phone, my best friend was with me, and while I was thinking about whether to buy a phone or not (I’d never owned a mobile phone for more than a month or two before that), the sales associate asked my friend if she had mobile service. Stacy has T-​Mobile service, too, and the girl used that as a selling point in selling me the phone — that if I signed on with T-​Mobile, any calls I placed to my friend and any other T-​Mobile customer would be free.
That was a major selling point for me, and a few months later I found out that there is no mobile-​to-​mobile service included with T-​Mobile — it’s an optional service that costs an extra $ 7.99 per month. I can’t deny I was pretty pissed about this, since I chose that service instead of Verizon (which my sister has) or Cingular (which several friends have), both of which include mobile-​to-​mobile as a free service.