Phoenix Inn Suites

I stayed one night at the hotel in February 2015. I woke up in the morning to find my bathroom counter COVERED with ants and there were ants in my bed. I video recorded the ants and showed it to the front desk staff. The hotel offered me no compensation. You also get a lot of noise from the trains that pass by across the street. I would NOT recommend. If they would have been more sympathetic to my situation then I would have given a higher rating.

Stayed at the Inn in Eugene to catch an early flight. The manager on duty when I arrived in the early evening was very rude and made several snide comments when responding to our questions. When reserving the room, we were assured that there would be a shuttle to the airport available to us. However, the man at the front desk informed us that we would not be able to take the shuttle because we didn’t «reserve a spot 24 hours in advance». Considering that we discussed taking the shuttle when making the reservation, I was a little put off by this. He did assure us that he could call us a taxi and that it would only cost us about 25 dollars plus tip… Rude service made the stay unenjoyable. I will look elsewhere when staying in Eugene in the future.

The staff was friendly. Breakfast was great. I used the indoor pool and it was a bonus. However, the room air conditioner was loud and I wish I had had a better night sleep.

This hotel is the perfect place to stay while visiting UO for a duck game since it is both walking distance to campus and Autzen Stadium. Plus, during some game weekends where other hotels require a minimum two night stay, you might be able to get a room here for just one night. Somewhat recently renovated, the Phoenix Inn has spacious rooms and helpful staff members. I once forgot my phone charger and the front desk staff was able to lend me one for the duration of my stay. Also, stop by the front desk for cookies and coffee. There is usually an abundance of both. Room rates are generally reasonable ($ 105-​$ 125 a night unless there is a special event) and have mini fridges and free wifi. There is also a continental breakfast available. Parking is free, just make sure to ask for a parking pass when you check-​in.

Nice, clean comfortable. Convenient location, close to town and campus

Very clean rooms, comfortable beds, ftiendly staff, great breakfast. We will definitely come back.

Wow, this was a gift from our children, a weekend in Eugene. (so no comments on the price.)
Walk in the lobby and it is inviting. The desk is quick, and friendly. The room was large, very clean with a slight cleaning mixture smell. Two sinks, and a very small bath/​toilet area. Very friendly cleaning staff, and very friendly and helpful desk staff.
Good parking. The motel is quite close to busy Franklin Blvd., but quiet.
Breakfast is more extensive than many places. Pastries, rice, yogurt, biscuits and gracy, waffles, and more. Again friendly staff.
No complaints

This was a pretty decent stay.
The pros:
They left us alone, bed was very comfy, there was breakfast layed out in their common room area, cereal, juice, eggs, donuts, etc, it was a very nice display.
Hot tub in the room worked well, staff was nice.
There was wifi, computer, pool, workout area, elevators, soda machine right outside our room, and again, they left us the hell alone.
The lobby was inviting, open, and easy to navigate.
The cons:
Bathroom the size of utility closet with little to no ventilation.
Minor stains on carpet, damage to front door, rust in bathroom.
The sound of every other door on our floor slamming at all hours.
Screen on our window was all jacked.
Smoke detector was covered with a plastic bag from previous guest, I presume they smoked inside and did not want to get caught?
I was told they are remodeling and I think that’s a good idea. This was a nice place overall but could stand a bit of sprucing up. Still provided us with a great, safe, warm spot to spend new years eve together.
We will return after renovations to stay again.

Great stay! They have a pool and hot tub in addition to an amazing continental breakfast. The staff is very friendly and have great customer service. Will stay here every time I pass through Eugene.

I liked this place a lot. Our room was inexpensive, yet very clean, nice, and comfortable. The location was really convenient for grabbing a drink and food at a joint near campus, then heading to the Cuthbert for a concert. The front desk staff were very friendly, and the hospitality workers were really sweet. Nice breakfast in the morning, and free wireless. Would stay there again!

Note that my review is particularly low given that I was charged $ 150 for the «accessible» room, which I was assured was «virtually the same» as other rooms, and which I can’t help but think would have been just as disappointing to anyone who regularly requests accessible rooms.
I suppose «accessibility» means it’s located just alongside the elevator, but for someone who is virtually imperturbable at night, the constant groaning of the elevator’s machinations made for a genuinely restless night. The bed was like a swaybacked mare.
The window looked out onto ceiling air units every which way, with the merest narrow vista of a freeway. Dismal and dark. Indoor lighting required at all times.
I was exhausted and still completely unable to sleep. Hoping to refresh myself in the shower, I found that to the Phoenix, «accessible» means that anyone with mobility issues is inordinately sensitive to anything but substandard water pressure drizzled upon them from a height of 4 feet above the horizon. This was singularly disappointing, as I dislike trying to contort myself for the meek pleasure of sub-​urinary aquatic force.
A bonus star for the fact they troubled with even having a hair dryer, even if it did get hot as magma and smell like burning hair even from 15 inches away. Also for the petite patio out back where you can take your breakfast plate. The eggs, liquefied and pressed into perfect ovals, were terrifying, but I needed protein, and happily I did not die.
No ducks attacked me from the patio. So there’s that.

Thumbs way up!
I checked in very late after a long day of driving and was really just looking for a decent, clean place to lay my head. When I arrived, this far exceeded my expectations. Hotel lobby is very clean and hotel staff was very kind and flexible. (For example, I was booked on 4^th floor originally, but was so exhausted from travel– I didn’t want to have to lug all my luggage to top floor. The front desk staff helped me get a room on floor 1 and also close to my car.) The room was large with two queen beds. VERY clean and nice quality furnishings. Equipped with all the basics of course, microwave, frig, hair dryer, flat screen TV, but I noted too the temperature regulated synthetic down comforter on the beds. I love those! I slept well and I would definitely stay here again! I didn’t utilize it– but they have indoor pool and hot tub too.

Stayed here recently for a work conference and was very impressed. The rooms were large and clean. The staff was so accommodating and nice!

I have stayed at the Phoenix Inn 5 times now and feel I can give it a proper review.
Good
1. Great Location: It’s right between downtown and the University of Oregon so you can walk to events rather easily or use the nearby public transportation.
2. Décor: Clean, simple, non fussy.
3. Comfortable Beds: I have always had a great night’s sleep in each time I stayed there.
4. Transportation: Cab service at this location is pretty quick and the bus is very close by.
5. Food: Large grocery store less than 5 minute drive away as well as many restaurants. The hotel also has free breakfast in the morning.
6. Parking: Free, need I say more
7. Staff: Friendly and quick.
8. Lobby: Comfortable and welcoming. You can sit and wait for your ride or read the paper and feel quite comfortable.
9. Price: Provided it isn’t a Duck Game Weekend, the prices are very reasonable.
10. A lot of the rooms have a little bar with a sink, mini-​fridge, and microwave for those nights when you just want to relax and enjoy a meal in the room. So handy!
Not so good
1. Parking spots are narrow.
2. Some of the showers have really slow drains (had slow drains in 3 of the 5 rooms I stayed in)
3. No lotion. There is soap and shampoo though.
4. Slow Wi-​Fi. Fine for checking emails and surfing but not so much for streaming video.
Other than a few tiny things, I am very glad to recommend Phoenix Inn as a reliable and comfortable place to stay for both business and recreation travel.

Lousy cancellation policy. We made reservation and one hour later before 6pm called and they wouldn’t allow us to cancel. However, management came through to help us. We will stay at this hotel at every opportunity.

Pleasantly surprised to find large clean room, friendly and helpful staff, and free coffee and drinks in the lobby. Parking was easy. Sofabed was included which was a big plus for us. Overall great experience.

The Phoenix Inn is my favorite place to stay (and my parents’ favorite place to stay)! The only time we stay anywhere else is when the Phoenix Inn is all booked up. I usually stay here with my parents at the beginning on the year during the days that they help me move back into my apartment for the school year. The hotel staff is incredibly accommodating! We always request a ground floor room to make it easier to move all my stuff around and they always make sure they can accommodate our request! We always look forward to the complimentary continental breakfast in the mornings available from 6−10am.
It’s also the perfect location if you’re in town to visit the University. My parents were able to walk from the hotel and easily meet me on campus within 10 – 15 minutes. The hotel also has a very convenient shuttle service for airport transportation.

We loved our stay here!
Beautiful room on the top floor overlooking colorful trees and cute little creek. The room was very spacious– had two flat screens, a king bed, and a couch. The bed was so comfortable, I could’ve stayed in it forever. Tons of channels, too.
The front desk people were helpful and very friendly. We mentioned visiting some of the breweries and they gave us a list of all of the breweries with their hours and addresses. Cool.
They offer hot coffee/​tea/​hot chocolate ²⁴⁄₇ and as we were grabbing a cup, the front desk woman brought us out fresh chocolate, caramel cookies– to die for.
The continental breakfast is a little questionable (I don’t recommend eating the eggs), but they have a variety of things, as well as a patio to eat on that overlooks the creek.

The staff at the Pheonix Inn is SO friendly, and the close proximity to campus is unbeatable. I was also able to park my car there for my weeklong stay with no issues whatsoever. Every night, they make cookies and leave them by the receptionist. So good! I also used the hotel gym, which was adequate.
The continental breakfast was not as good as I was expecting. Everything tasted «off,» but I’m really not sure why that was. I also think that the bathrooms in the rooms could use renovations. Our toilet seat was chipped and the shower looked like it had seen better days. The shampoo and body wash came out of a soap dispenser attached to the wall, which felt less than homey.
Still, though, this is not a bad place to stay at all. I enjoyed my time there.

Upon my visit to Oregon, I stopped over in Eugene, and knew that I would have to spend just one night here. Upon researching Unilocal,I settled on this place because of the great reviews, and also the centralized location.
It’s close to the Willamette River and it’s trails, which is well worth it. Downtown is close by, and so is the University of Oregon, and the adjacent University Disctrict, where I walked to restaurants and a movie theater, so you can’t go wrong.
The room was a suite for $ 119 + tax, so to me, this was a good deal for what you get.
It had a queen, couch, two TVs, a fridge, a microwave, and plenty of space. It was clean, and tthough the room wasn’t appointed in the newest design rage, it was decent, and just looked just a few years old.
Free breakfast was good. In addition to the typical fruit and pre-​packaged items, the buffet also had some hot items such as eggs, sausage, and biscuits/​gravy, which you can’t necessarily get everywhere in your travels.