Pearl Day Spa

I have received a couple spa day packages as gifts and LOVED them both! Highly recommend!

This was a surprise from my partner for a 90 minute couples massage, which turned out to be one of the worst massages of my life. Its now a few days later and my body hurts pretty bad. I would absolutely no recommend anyone go here unless you want a bottom of the line massage for a high price. It felt like a little animal was trying to give me a massage rather than an actual human. Overall a wacky group of people working here and terrible service. Typical for Eugene.

I absolutely loved the massage, the massage therapist was amazing. I also had a pedicure done that was awful. She did not seem in tune to what she was doing. My cuticles had paint on them and one toe completely smudged because she rushed me to my massage. I will come back for a massage again but I will not have my pedicures done with your establishment.

Karen was amazing! Went in for terrible neck pain and left pain free. Would definitely recommend her to anyone with chronic pain.

A great environment! They do such a good job of making your time with them feel special. I would recommend The Pearl to anyone; especially, if you are looking for a gift idea.

Sandy was a great therapist for my maternity massage. I felt very relaxed and comfortable the whole time. I enjoyed the tea in the cozy waiting area. I’ll definitely return.

The interior design is very cozy, and the tea they have is nice (we had the Darjeeling green tea) and my boyfriend was super stoked on the honey sticks haha. Samani, the receptionist, was super nice and helpful since it was our first time here which was great to help set the tone for a comfortable, relaxing space.
A couple minutes after we’d checked in and finished filling out the first time forms, our massage therapists walked up and introduced themselves. I got to work with Sonia and she was awesome. Wanted to be sure which areas of my body I wanted to work on, and what about them specifically was the issue. Strong hands, great pressure but very conscious of what my body was saying – if I tensed up, she’d ease up and I didn’t even have to ask! Which I was thankful for because I like to tune out on my massages so I’m not very vocal. But she did make it clear that there was open communication if I had wanted to request anything. The sequence she went through was super relaxing and definitely got all the kinks out. Afterwards she even pinpointed my problem areas and gave me some tips for me to follow up on at home.
My boyfriend got to work with Sandy and I’m pretty sure he’s on cloud 9. He does a lot of manual labor, working with power tools, camping so his body’s gonna be loaded with pain. Sandy and him had a constant conversation where she was finding all those problem areas, working with him to work out the tension and knots and checking in whenever she felt resistance and made him feel comfortable enough to actually be able to ask for less or more pressure. She even found places on his knee and worked on them that he didn’t even tell her about that he’d hurt playing rugby years ago! She was so helpful and afterwards gave him a walkthrough of steps to minimize the pain and stress he inflicts on his body from work. We definitely walked out relaxed and in a great mood :)

While I was disappointed with the massage the owner discussed the issues and communicated with me and offered another massage since I was dissatisfied. Impressed with this and upping my rating.

I just had a massage at Pearl Day. I’ve had many massages in my day and it was great. I prefer to not talk during my massages because I tend to go somewhere else with my mind and simple ‘how is the pressure?’ takes me out of that and makes relaxing a stop and go thing. Other than that the massage was really nice.
I was not a fan of the waiting area. Like I’ve said I’ve had many massages in many different spas and never have I had a waiting area so busy or loud. Not to mention they serve pretzels as a snack, which is not as nice as the normal chocolates but doubly not cool when all I can hear is people chewing around me. Difficult to relax.
However I would go back. I would just bring ear plugs.

Our go to place for any massage but admittedly we always do 90 minutes couple massages. Perfectly priced. Professional caring and customer service oriented staff. From the receptionist to your massage therapist. We go as often as we have time. They are careful to listen to your instruction and we always leave SO relaxed. They never rush you and it’s not a retail like setting.

Location is nice, massage was fine but customer service and a clear understanding about the «Aaahhh of Spaaa» is completely missing. Front desk girl was just RUDE.

I came to Eugene to visit and go to an Oregon Ducks game (they won!) and after walking up and down the stairs my legs were locked up. I called Pearl and received a same day appointment. They were very friendly and accommodating and got me in right away. This spa is in a converted old Victorian home, so quaint! The waiting room was so inviting with comfy couches, soothing music, and the smell of calming Essential oils. My massage was with Sandy who specializes in deep tissue massage. Wow! She was so amazing and intuitive in her massage. She was able to connect to the source of my muscle tension and worked it out. What I especially loved was that she communicated with me throughout the massage to ensure she was hitting the triggers while being mindful of the depth of her touch. I walked away from this massage feeling relieved. It should be noted that I’m pretty picky and I’m mostly interested in massage with purpose. I like to FEEL the effects of a massage. Rubbing lightly isn’t my thing but I feel like if that’s what you want, you’d get that here as well. The only reason why I’m giving this 4 stars vs 5 stars is because my appt was scheduled for 11am and they didn’t come and get me until 11:18am. Once I shared my concern with the late pick up, she immediately apologized and said she was under the impression the massage was at 11:15. So just make sure you are clear when you check in with the front desk. I will definitely be coming back to Sandy upon my return to Eugene and strongly recommend it to any residents here.

Took my daughter to the pearl day spa today for a mother daughter today for a massage, facial, manicure and pedicure. We both thoroughly enjoyed the massage and facial but had a very uncomfortable two hours with the ladies doing our hands and feet. It was obvious that these ladies are not friends. I wasn’t told when making my appointment that they do not use acetone polish remover so it took an hour for my lady an hour to file off the gel polish thus limiting my service. Not sure if I will be back. Spent a lot of money but did not come home satisfied. I spoke with the receptionist before leaving but she didn’t think there was anything she could do about it. Really?

I’ve had massages here over the past few years, so I’m only qualified to talk about that service and the business atmosphere. That said… There’s a reason I keep going back to «The Pearl.» I’ve never had the masseuse twice, yet they’ve all done a great job — they listen to my requests, they don’t talk incessantly, they follow a good technique. They meet me afterward to give me a drink of water and thank me for coming in. Once I came in with a bad cold and the female masseuse gave me some essential oils and modified her technique. In my eyes, they’re there to do their job.
Logistically… When I call to schedule an appointment, I get in within a couple of days. The receptionists are saccharine friendly, but friendly nonetheless. They ask whether I (a female) would mind a male masseuse. The facility has a relaxing vibe with soft colors, music and seating. It’s located in an old cozy house. There are usually monthly specials on services.
Again, I don’t know about other services, but I’ve never left disappointed.

My mother’s day gift from my husband was a spa day. The massage was wonderful, the facial was amazing (Monica is a star)! The food which came from Vero was really good! The only reason I’m giving 4 stars is for the mani/​pedi. Although the girls were very sweet they were inexperienced. The French tip lines were crooked and unevenly painted. If you arelooking for gel or anything exciting you won’t get it here. All in all it was a very good day.

A flat out bad business and I tell you why.
Who’s the most important person you hire when running a spa? Not the therapists they are second. The front desk people! They need to be organized, friendly, efficient, and knowledgeable. They are the customer’s first impression.
Guess what? The front desk people possess none of these.
Tried to schedule a massage that my insurance would cover. Was told they couldn’t schedule anything until they verified my insurance. I completed a form online and was told it would take about a day to verify and I would be called back. Two weeks later I had to call them to see if they had done anything.
Scheduled my massage with Jana (she was great by the way) and upon checkout was verbally asked if I wanted to add a gratuity. I replied «can’t I just write it on the receipt?» No, it’s easier if I do it this way. This is just an awkward situation. I hate trying to decide how much to tip and is this enough. Let alone having to verbally announce how much I am going to leave as a gratuity. It’s not as if I wasn’t going to leave a tip, it’s just bad business to go about it this way.
I was willing to look past this and the insurance mishap and I scheduled another massage specifically with Jana. I had a conflict come up and had to reschedule for later in the day of my appointment (almost a week in advance). When I showed up I assumed my massage would still be with Jana. I had a different therapist and went to talk to the front desk about the misunderstanding. Jana was in-​network for my insurance, so I wanted to make sure I only had to pay the 10% co-​pay. The woman working the front desk was snotty and rude. She told me all the therapist were in-​network. I said, «No they are not. There are only two here that are.» Well, the others are in-​network they just have a co-​pay of 30%. Which technically means they’re out of network because I can see anybody for a co-​pay of 30%. I left and I’m never returning. There are so many great places to go in Eugene for a massage, I would highly recommend going elsewhere.
One side note. This is in an old Victorian home, so you hear all the commotion going on around the house. And the floors make A LOT of noise.

Not that bad, and the room is not wormed up for relaxing! Comparing with the price that I spent for an hour massage I think the price is a quiet high! Above all the lady who did the massage «Josie «did a good job.

I had never had a professional massage before, or any other spa service for that matter, but on the advice of a friend I visited The Pearl Day Spa. At first I was a little uncomfortable, but the atmosphere and friendly staff soon had me relaxed and at ease. The entire experience was incredible. I have returned to the Pearl and tried many of their treatments since. The quality of the service has always been phenomenal, and I leave there feeling as though I’ve just had a mini vacation.
I should also mention, during my last visit to the Pearl, I picked up a gift certificate for my wife. It was very well received. I think gift certificates for a day of pampering are a great idea.

Last year, a guy I was dating enlisted the help of one of my friends to surprise me with a day at the spa since he had to back out of an event that was very important to me. The services he purchased for me were facial, Brazilian wax, and massage.
The facial was okay. I’d never had a facial (and haven’t had one since), but it was really painful. I felt that the woman was just pinching my face the entire time. Ouch!
Next came the Brazilian. Tied for the worst I have ever had. It was so painful that I almost asked her to stop. The woman used hard wax, but after talking to other waxers who use it, I’ve come to the conclusion that she wasn’t properly trained in the hard wax technique. I was very hesitant to try hard wax again after having it at Pearl Day Spa, but luckily my current waxers are much more adept.
The only redeeming quality of the spa day at Pearl Day Spa was the massage at the end. I had never had a professional massage. It felt great! My back had been sore from sleeping on a lumpy mattress, but the massage fixed it. It was also great that the massage therapist asked me about my back problems and assured me that she could give me a massage without injuring me.
The little cottage is adorable, but I would only recommend the massage service at Pearl Day Spa.

I came here yesterday with my mom for a special Mother’s Day treat. She got a foot and leg massage, and I had a pedicure. My pedicurist, Sarah, was totally adorable and friendly, and she did a great job. Love my cherry red toes! My mother walked out after her massage with a smile on her face and said it was the best Mother’s Day she’s ever had, and raved about the serene atmosphere downstairs in the massage room, complete with fountain.
Minus one star for parking. That driveway is just awful.