Oregon Community Credit Union

I have been with OCCU for several years. When I started with them I loved them, they were responsive and customer focused. Unfortunately, over the past few years they have made cutbacks (closing branches north of Salem… I live in the Portland area) and, I’m guessing that they’ve cut back/​outsourced their customer service.
When I have made efforts to ask questions or get help on things I am blocked every time (we can’t help you with that. Essentially, they hold my money and nothing more. Most recently the credit line that I have with them was decreased substantially «due to my payment history.» Since I pay on time and pay off my debt I’m assuming that is my «crime.» Weird. When I asked about it (online account services at their LEAST fine) was again told, we can’t help you with that at this time.
For these reasons I will be moving my accounts to a local credit union with stellar reviews. Not really sure why I’ve been waiting so long. I do try to be loyal but when no loyalty is given back at some point you have to ask yourself why.

I do not recommend OCCU to ANYONE! I’ve had great experiences with other credit unions in the past but OCCU is terrible. I financed a car with OCCU and regret the decision everyday. They nickel and dime you for EVERYTHING and make everything extremely difficult. They even charge you for making a payment (seriously)! They have so many hidden fees you’ll end up paying waaaay more than your monthly payment amounts. If you are considering using OCCU to finance a car, don’t!!! Learn from my mistake and find a more customer friendly bank!

One star for the warm fuzzies that a local credit union can provide, and that’s about it. After having banked there for about three years, I have found OCCU’s customer service to be unable to provide me help when I need it, but more than happy to throw all sorts of barriers in my way when I don’t. They will make more stink over having their members jump through hoops over a negligible sum of money than is necessary, sensible, or tolerable. I have gotten to a place where I would probably return to a corporate bank like Chase, though I hate to do so because i want to support local business, simply because the banks I used before have trained professionals, and not undergraduate robots trained (constantly!) to quote policy to me. When administration errors happen (and, believe me, they will) you will end up on the phone with some broken spirit over at the Coburg admin warehouse who will blame you for their problem, or will tell you «Yes, we get complaints about that constantly but cannot change it. It’s actually gotten better, if that makes any difference!» Well, it doesn’t. Were it not more of a hassle to change over all my accounts to some other bank than it is to put up with this, I probably would have closed my account a year ago.
Consider that before you start banking with OCCU. There are things to love (the online system is superb!), but at some point, you will have to deal with their front-​facing service, and it is abysmal for a 21^st Century bank. They seriously make me wonder if they consider those funds in the bank to be mine, or theirs.

I used to love OCCU. We have multiple accounts, thought they would be good for financing a new home. They sold us out to a mortgage company that has given us nothing but problems. This lender they sent us to is known for problems. BEWARE. OCCU does not handle the loans. They have not tried to help with all the problems we’ve encountered with this mortgage company. We’ve been thinking about getting away from OCCU. Very disappointed for misleading us to believe they take care of home mortgages. Don’t believe the signs in the lobby.

I’m very disappointed with this bank. Due to administration errors between my insurance company and this bank I’ve been stuck with an additional $ 500.00 for what looks like a gap in insurance. I believe this bank jumps at the opportunity to provide insurance at inflated pricing. I’m also baffled by the security questions needed to talk about my own account. The customer service is very very poor on top of this! I’d hope for fast, friendly and likable phone conversations for my $ 500.00 Go with Unitus if you have the chance.

I have banked here for years. While I enjoy its perks, they need a lot of help in the customer service department. A lot of help.

15 year client of OCCU. Great service on three accounts and several loans over the years. Keep your money local, folks, and support our local economy and job market by dealing with your neighborhood credit union, not some faceless corporate monster to whom you’re just another account number.

I have been banking with Oregon Community Credit Union for the last 13 years. I have been pretty happy with them until this last week. I changed jobs, and as I left my old job, was given a paper check for my last paycheck instead of having the money directly deposited like it has been for the last 13 years. I deposited the check into the ATM, went to San Francisco for the weekend. The credit union placed a hold on my check resulting in 100 $ in overdraft fees for 4 simple 5 $ purchases. They’ve never placed holds on my checks before. I called to get the hold removed so that my rent check would clear. When I asked if the fees could be reversed, they said they would reverse half of them, but would not reverse the other 50 $ because that is their ATM policy. Um… no that is not acceptable. I know 50 $ is not a lot of money, but I worked hard to earn that money and am on a tight budget, and credit unions are supposed to be not for profit. It was a payroll check that was deposited, not a personal check and they cancelled the hold right away, so I know it’s not an issue of the funds not being there. The person I talked to on the phone, Karena, was not emphathetic and was pretty short with me when I asked for the additional fees to be removed. If I went into the bank to deposit the check, there would not have been a hold. Their policy does not make sense to me, and their lack of customer service was not appreciated.

I got this bank because I would be spending the next three years in Eugene. Setting it up wasn’t bad except the check my parents gave me wouldn’t clear for three days. So basically I had no money in my account for three days which was kind of annoying. I stop here for my paycheck, deposits, taking out money, questions transferring money, etc. Overall the people working there are friendly but I can tell they’re tired of college students. But they never have been rude or anything just tired looking.

I love my bank. I love going to the bank, and not because it’s where I stash my millions made from selling tie-​dye fashions at Saturday Market.
OK, I’m not a Saturday Market master craftswoman, but I am a member of OCCU, and have been for years, since the U-​Lane-​O days. I continue to enjoy the super friendly tellers and non-​teller staff who essentially hold your hand through any process that takes place in a little banking cubicle/​office, rather than at the counter.
OCCU offers great rates, interest bearing checking accounts, and no fees (for any of the services/​accounts I’ve used). Easy to use online banking services saves tons of time.
Convenient locations and operating hours bring this to 5 stars. Not only is there a campus OCCU branch in the UO Bookstore on 13^th Ave, IT IS OPEN (most) SUNDAYS!!! Limited hours during the weekend, but I can’t tell you how great it is having the option to do banking on the weekends, let alone on SUNDAY!

Very good credit union. Staff is very friendly, very supportive of UO students and their families. ATM in the Duck Store is very convenient. If you’re sending your son/​daughter to UO, this is where you want to open an account.

I have been using this institution for quite sometime, and am impressed on no fees, interest earning checking accounts! I highly recommend OCCU!

I’ve been very frustrated by this credit union lately… poor communication and no consistency in ATMS and impossible to find envelopes for deposits.

I walked in today to get some quarters for the laundry. I ended up saving $ 100s of dollars.
They asked me if I had a car loan and told me that they were doing refinancing at a rock bottom rate. I ended up locking the rock bottom rate and saving a ton of cash.
The whole time my intention was just getting quarters. I’ve been very happy with their service and consider this to be one of the top credit unions on the west coast US.
Very student friendly and they have cookies and candy for free!

Never thought I could love a bank. They give me interest on my checking account and repay all of the ATM fees that other banks charge. Why would you go with a national bank that charges you, when you get so much back from a local bank that gives back to the community.

I am so glad I switched from US Bank to OCCU. The employees are not rude, lazy, slow, or incompetent! It’s a miracle!
OCCU has occasionally messed up my account — the online bill pay feature malfunctioned once, for example — but they’ve always fixed it. And I love the Remarkable Checking Account: it pays better interest than some CDs, and at the end of each month, all your ATM fees (from ANY bank’s ATM) are refunded.

A great Credit Union. I have done all my car loans here and they have been great to me. The also made me a debit card one time when a ATM eat it because I didn’t pull it out soon enough.

This credit union seems to have quite a few branches in various ends of town.
The staff are courteous, willing to help (hmm, is that because they are on camera or well paid??) and don’t laugh at your meager deposits.
If you happen to lose your atm card, this is the only branch that can make you one on the spot.