Nike Running

I ordered a couple pairs of golf shorts online at
…I was sent the wrong package, and Allison was more than willing to help. She called the UPS store and spent about a half hour on the phone figuring out what went wrong. Customer service means everything to a consumer, and I really appreciated all of her help.

Hit and miss! I’ve always received great service at this store until tonight. The employee, which I think was a manager, was rude when I wanted to return merchandise. I’ve never had anyone ask me why are you returning these items in a nasty tone. I had all the receipts too. She made like she was doing me a favor by crediting funds back to my credit card. My gosh! Won’t go back to this store ever while in Eugene. Sad!

The gear here You can buy globally on the Internet and for cheaper. Nike is a corporate giant and for Eugene to be such a significant place for Nike’s history you would think that their store would have a small museum or heritage. I was gonna buy something just to honor the brand but instead I left feeling a bit unsatisfied. I hoped to tour Nikes heritage and shop their product at the same time. No site specific product was well positioned.
Two stars is for lack of specialty product in such a unique site and the lack of past shown proudly. Only go if you want shoes for running.

Worst Nike store! The store actually closes at 8pm, not 9pm as stated online. I went there at 7:55pm tonight to grab one thing quickly and doors were already locked. I figured I had time because it’s says they close at 9. Even though I made it before 8pm and couldn’t get what I came for because they closed early. I have shopped at this store before. The selection is awful, they should have way better stuff. And the Duck section is a joke. Don’t waste your time at this store.

The salespeople are friendly and knowledgeable, patiently answering my many questions. The store is clean and neat in organization. The inventory is good for adults, but they carry no boy’s or girl’s running clothes. They will order things on-​line for you, which is nice, but I can do that at home. I have had to return two items that I bought for my son to see if they fit. They didn’t fit and I was given no trouble about returning them (it had only been a week and the items were not worn more than a couple minutes). I would highly recommend including the Eugene Nike Running store in your running gear shopping itinerary.

Very organized store with a very rude employee! all of the young employees were very helpful, they offered assistance and had positive attitudes. older woman working the women’s department was extremely rude. She followed me all around the store and refolded every t-​shirt I touched.
This is a great store but that one store associate needs an attitude check!

Love Nike and the staff here is excellent. The only thing that keeps this from being a 5 star review is the lack of inventory. Yes, I know this is a running only store, but this is Track Town so you should be able to find anything and everything NIKE. I also expected a greater selection of Duck gear. I think they are missing an opportunity. C’mon Nike, just do it!

Be advised it is mostly a running store. Was disappointed that was not noted on the google map direction link.

Unbelievable service! I have gone to all the smaller shops in Eugene, and unfortunately none of them held a candle to the Oakway Nike Store. I had a prejudice against Nike, lumping them into the same category as Foot Locker and other such stores that don’t care about helping the consumer. I could not have been more wrong. Justin earned my business after spending almost an hour with me, watching me run, and using their iPad app to analyze my gait. I must have tried on 10 different shoes. I am someone who has extremely high (and oddly shaped) arches, and buying shoes is a quest that I am loathe to undertake. I will definitely go back in the future.

Staff was excellent upon learning that this is a pure running store. Not a normal Niketown location with ball sports equipment.

Went there the other day to exchange a pair of shoes I got for Christmas hoping to have an over abundance of selection to choose from (from the outside the store looks big) most of it is clothes and the shoes I was returning were the ones taking up most the room on the wall wth

Extremely helpful. We came in with a large group and each one of us were helped with sizes, colors, and advice on products. The staff was very knowledgeable and quick to get the sizes we needed. We were all very impressed with how patient they were.
Whoever is managing this location should get a medal– the staff is on top of their game!

This is a Nike specialty store for running.

Bring back the old Nike store at 5^th street market. The one with Pre’s picture on the front.
The new Nike store at Oakway Center or Track-Town-whatever-it’s-called-now sucks.
I came in one day looking for a t-​shirt. Couldn’t find my size.
Check the videotapes, I’m the one wearing the bright yellow Honolulu Marathon shirt, walking aimlessly in the store. For more than 15 minutes without being helped.
And, no, I’m not from around here.
Thank God.

No offense, but whoever is complaining that Nike is expensive needs to get a reality check. Yes, it’s expensive and if you don’t like their prices, then you should either 1) go to discount stores such as Marshall’s or TJ Maxx and try to find the latest Nike gear for «cheap» or 2) go find yourself a golden ticket to the Nike Employee Store, but I heard that winning the lottery is more likely, so I think option 1 would be a more realistic option.
My family and I happened to drop by this particular Nike Store while moving my sister into her house and let me just say that I was pretty disappointed with the lack of items at this location. My sister’s friend told me that it IS a Track & Field town hence why they have a whole Nike store dedicated to Track & Field. So yes, if you are looking for Track & Field items, this would be the place for you. If you’re looking for something else, try going to the outlets. I’m not too sure if they have other Nike stores in the area, but then again, that’s what Unilocal is for, right?!

OMG! A-​mazing! Best customer service ever.
I’m blown away from the service we received here. From the moment you walked in the door until the moment you left. A warm hello to a happy goodbye. wow.
I went to look for a new pair of running shoes. I wanted something that was going to fit my style, activity level, and different places I like to run (street, trails).
Again, nothing short of phenomenal.
When we first went in I didn’t really want help, but the second I thought about it, the guy was there to answer my every question.
it’s not the typical «Go buy a pair of shoes» experience. It was «lets make sure we find a shoe nothing short of making your dreams come true»
He was so interested in everything I was asking. He not only helped me pick the right shoes for me, it was like picking out shoes with my best friend. He looks at my walking style, what my foot was like, what price I wanted to pay. just wow.
So you’d think we’re done right… We went over to pay and the girl at the desk was just as awesome. After I paid I asked about the Nike fuel band for the friend I was with. She seamlessly left the register and went to help me. It like the other staff could read her mind that she was going to help us and they needed to take over.
She was not pushy at all, very helpful, even gave some advice on what to stay away form and what was being phased out.
During the process of trying on the Nike fit my friend off offhandedly commentated that she lost 65lbs and the girl was ecstatic. She was like «omg!!! Good for you!!! How awesome!!! high-​fiveing her and stuff» If she was faking it. kudos. Well done.
When I left I called the store and asked to speak to the manager and tell him well done.
The girl and the guy that were working Friday (5÷31÷13) afternoon. You’re amazing. Thank you.
I WILL be back. Now its time to go running: D

I am shocked this store is even still here.
Everything in here is super expensive!
I love NIKE but this is too expensive…

Oiiee. For those of us that remember what Nike stood for and now what it’s become. Unless u r an Olympic level runner, or some corporate tool and last and least, some snotty little youngster that is fired up over the newest, neon, aerodynamic runners thong! Ok, maybe I got a little carried away, have u seen the website? R u kidding me? Don’t go on there thinking your going to find a certain product u r looking for. But u will find «really insane videos «. Of people wearing nike brand, driving cars, going to board meetings and other really cool stuff. Just imagine the «production meetings «that brought that web site to life. «» yeah, awesome. We need louder music! More neon! Sexier men. Nice suits! «. Wait a minute. Anybody remember Pre? Free spirit. Hated the corporate sponsorship, hated to be put in a box. If he could see it now.
I saw on the web site (yes, I found an actual product) they had ladies 360’s. 2013 air max. So I call the store, by the way, I recommend u call the store just for the «way cool» way the phone is answered. Of course it’s not one of the «employees». It is a Recorded message at FULL VOLUME saying «Hello!!! And welcome to the machine!» Then u get a person after u hit a button or two. So I ask dude. «wanted to see if u had a ladies 360 in a 6?» I get. «this is a running store, we don’t call Basketball Shoes». Yeah, good times. Won’t bore u with the rest, only to say what’s on the website isn’t in the store. Feel the beat? Ohh yeah, you’re in Nike World, baby!

I have always shopped this store for my son’s running shoes. We have never had an issue. Sunday I called, asked for a pair of Victory’s to be held and my husband was coming in to pick them up. He got there, asked for our Victory’s and was checked out. Turns out they weren’t Victory’s at all. They don’t even carry the shoe! The saleswoman NEVER said they didn’t have them, she passed off some other shoe for the Victory’s in the same color. I’m not sure why she thought my son wouldn’t notice?! That is the reason for the 4 star rating. I wish I could give her a 1 star rating all to herself.
Now comes the part where I sing praises. Scott (the daytime manager) was incredibly sweet and super helpful, even as I was melting down in front of him. You see, we scraped together this money to replace a ripped pair of Victory’s my son has been running in for two seasons. We would have replaced them sooner but couldn’t afford to do so. He runs at State this coming weekend, so he really needs them. We wanted to pick them up as my husband drove through town. We don’t live in Eugene. In fact it cost me about $ 35 to get to the store and back, but it had to be done. So that’s why I was melting down.
Anyway, back to the angel who is Scott, he took all my info, let me know it would be shredded as soon as the transaction was complete and worked hard (computer issues back east due to the storm Sandy) to make sure my sons shoes were going to arrive today, at no cost to us. He called later in the day, assured me it was all taken care of and again apologized for all the hassle.
While the first gal caused us issues, Scott did exactly what should have been done. He apologized and made the situation as right as he could. There’s a reason he’s the manager, his customer service skills deserve a 5 star rating. Thanks Scott for doing the right thing! Another satisfied customer.

Need some Nike running gear and can’t be bothered to head north to Nike Portland or south to Niketown SF? You’re in luck — Track Town USA has a little «boutique» of sorts featuring the brand’s running shoes and apparel.
It’s basically a miniaturized Niketown, focusing specifically on running — no surprise given this is in Eugene. I can also appreciate that it’s so much smaller than the typical Niketown, so it’s not like there’s a huge crush of people at any given time.
For the history buffs, it also features an interesting and visually appealing exhibit on Bill Bowerman and his innovative Waffle Trainers.
Do keep in mind the store is undergoing renovations right now, and is closed until the spring.