Nerds On Call Computer Repair

How great these guys are! Always there for me. Always pleasant and competent. SOME are real geniuses!
LOVE Nerd’s On Call. So GLAD I found them!!! JJ

Have had great experience with remote help on several different issues.
this last one, adding a software that didn’t get transferred from old computer, fixing passwords & downloading pictures, I received great help from Jeremy V.
They made me a customized computer and it is great.

I have used Nerds on Call online computer tuneup and software repair specialists for several years now and consider subscribing to their service to be among the wisest business decisions I have made. All of their technicians are good, but I consider myself lucky whenever I get Jeremy V, because I consider him to be the best of the best.
I just click an icon on my computer, which immediately connects me with them. I then tell them my problem, allow them to connect remotely with my computer and then just walk away and let them resolve the problem without any further input from me.
They also have an office on Green Acres Rd (in the Walmart area, next door to Market of Choice). Although I haven’t used them for any hardware problems, I certainly will when I need help because I expect they are as good in that area as they are in software issues.

Ok, I’m revising my review based on their follow-​up after I posted it. I took my laptop in for the advertised free estimate for replacing the fan & presumed graphics card. Took them a couple days to get back to me & they told me it was going to be $ 150 to get an estimate but it could be credited towards the repairs. I was expecting the bill to be about $ 250 from previous research so okayed it although I wasn’t happy. Eventually got a call with a $ 400(!) estimate since they found another problem. Ouch, not happy, but I’m already out $ 150 even if I do nothing so ok. Then they found ANOTHER thing wrong with it, total bill now just under $ 600. I didn’t want to do the repairs at all & was going to eat the $ 150…but they’d already done the first $ 400 so now it’s either eat $ 400 or cough up the extra. Which I finally did. The people we dealt with at each stage were not helpful or at all apologetic for the continuously changing price. While I understand they had spent the time and parts on the repairs, at no point was I told that they hadn’t finished diagnostics. If I would have known that they hadn’t finished at the eating $ 150 stage, that’s the route I would have gone. I was out a laptop for well over a month and just under $ 600 in repairs for a unit I could re-​buy for @$ 1k. I posted reviews about how unhappy I was and the manager contacted me immediately in an effort to make things right. Not much he could do about the last month-​plus, but he did spend several hours doing extra scans and system improvements on my laptop which would have cost a couple hundred if I brought it in for that. He also provided the customer service that I’d been looking for & not getting all along. I’m not sure if I would recommend them or not. If it is for software/​performance issues, I probably would although I would be very careful about how firm the prices quoted were. For hardware… I’ll probably just do it myself in the future instead of being lazy and paying someone.

Was told a tech would arrive today between 11 and 2. No tech arrived. No call to advise me of a delay. Not impressed :(
I called the company. After being left on hold for a very long time, I was told that the clerk who made the appointment wrote down both a wrong address AND a wrong phone number for me. Evidently it never occurred to them to call 411 and get my correct number when their field tech discovered their error. ???
The tech himself was very helpful when he finally arrived, but I wouldn’t trust their phone staff again (the guy who took my order seems to have a literacy problem and their other office staff don’t know how to use a phone book or how to get directory assistance at 411?)