Lube It U S A

Friendly service, good with obscure cars or odd engine swaps (never hesitated to work on my old truck that had an engine swap, and I’ve seen older oddball European and Japanese cars along with weird 70s/​80s American cars in a lot), good prices, clean shop

Absolutely never again. We’ve used Lube-​It for more than 10 years, until we moved out of the area a few years ago. I happened to be nearby with some time to kill, so I pulled in for an oil change. I got a service person named Katelyn. She was the rudest, most condescending person I have ever had to deal with in a service center. Since our vehicle hadn’t been in in quite a while (due to our move… we regularly service our vehicle at a different oil place) she chose to believe it hadn’t been serviced in all that time. She insisted, despite me telling her otherwise, that expensive services such as transmission flush «obviously haven’t been done since 2009». Actually, we just had it done in December, with service records to prove it. But we have an older vehicle and I imagine the fluids get dirtier faster. The oil change itself was fine, the price was normal. But Katelyn has me thinking we will go elsewhere… anywhere…if we ever find ourselves in Eugene and needing an oil change again.

This was by far the fastest and friendliest oil change I ever had. They even washed and vacuumed my car when the oil service was completed! I will definitely return here for my future oil changes not only for the great service, but also for the fact their a family owned business.

I have been taking my vehicles to this Lube It U S A for over 10 years for scheduled maintenance of my cars, and they have alway been honest and up front about what my vehicle needs and have done a great job.
They are a local company with only 2 locations and you can tell because of the higher level of customer service. We recently purchased a new Subaru Crosstrek from out of town because the local Kendal dealership didn’t have what we wanted. I called Kendal to ask about an oil change. I had done my research and knew that it required synthetic oil. I just had questions about it and considered them for the job. I was told I had to make an appointment then transferred twice and finally hit a voice mail. Kendal lost my business just then, if they can’t answer a simple oil change question they don’t deserve my business.
I then called Lube It U S A because I had used them in the past so often, and they answered my questions on the spot. The car indeed used Synthetic oil and needed to be change every 6,000 miles. I saw a review from someone complaining about $ 70 for an oil change. Yes, synthetic oil that some cars require is much more expensive, but doesn’t need to be replaced as often. So the cost is about the same.
Our Subaru only has 2500 miles on it but I will be taking it to Lube It U S A when I need the first oil change. Kendal didn’t seem to want my business which is to bad for them. But I can’t tolerate bad customer service and won’t give and company my business if they don’t put customer service at the top of their list. Lube It U S A has always given me great customer service and I highly recommend them.

The service staff were extremely friendly and helpful. Unlike most places that seem to be annoyed when asked to explain in layman’s terms, they were more than happy to explain everything to me (which is good because I know nothing about cars). I would highly recommend them, because even if their prices weren’t reasonable (which they are), the care they take would be enough to keep me coming back.

First time going there today. Service was ok didn’t really check my lights, blinkers, or wipers and didn’t really ask if anything else was wrong with my car just asked if I was there for an oil change and was basically done in 5 mins said everything was fine with car and air filter was clean didn’t even look at the air filter or show it to me kinda made me feel like they just wanted to get me in and out of there and just wanted my money and nothing else

All I have to say its just an engine oil change ALONE, it was $ 70.00. I’ve never paid this much for an oil change in my life!

Ive been taking my cars here since I can remember. The services is always friendly, we’ve done everything from oil changes, transmission flush, ignition fluid, power steering fluid — never had a problem.
I remember one time I was in a rush to get to Seattle and they moved the other customers around to facilitate my lateness — I was very impressed by their willingness to take my schedule into account.
I leave with confidence that Lube It USA has always taken good care of us, and that my car is safe and prepared for the road.

Takes advantage of young women that don’t know enough about cars to stop them. Then don’t care to make it right. I’m fact they (Chris) will laugh about it, and Kevin will tell you that he won’t refund the abuse if I don’t use them again. I guess reputation is not worth $ 30. In a college town with lots of girls going away to school here I would think you would want to do better. Don’t send your kids here!!!

Whatever you do NEVER EVER do a engine flush! We went there for a simple oil change. Then were told we need a engine oil flush because we were over 3000 by just a little less then 10%. Now the engine is worthless!!! No help from Lube it USA. Basically told to go to hell. They suggested the the flush, they should stand up for there recommendations. If we asked for the service, I would look at it differently. They should tell it could be harmful to the engine. The same way a product discloses things on the box. The way it works here is you are trusting them to inform you.
Please google this NBC report.
Could This Damage Your Car?
NBC Los Angeles investigator Joel Grover checks into customer complaints that engine flushes at some Jiffy Lube and EZ Lube shops led to engine failure in their cars