Lile Relocation Services

My stuff went into long term storage with Lile Eugene in May 2009. I wasn’t involved with the process as I was out of state. My friend coordinated everything for me and told me to expect a bill. I was able to call in a payment on my credit every month to corporate and receive a copy of my payment via e-​mail. Eventually, I started using bill pay through my bank. A year later when a family member decided I was spending too much for storage, I was able to schedule 2 days to go down and go through my belongings. When I arrived, not only had the warehouse staff opened all of my crates but they had started pulling some of the bigger items out. During that time, I trashed and donated a lot of items. I had scheduled for St Vincent De Paul to come out and pick up all of the donations on the 2^nd day. (Because they came to Lile, which is a business, there was no pick up fee.) The warehouse staff let me use their dumpsters for a majority of my trashed items. They guided me to the dump for what remained and my recycling. Then everything was packed back up (which I received a little assistance with to keep everything in one crate), re-​weighed and re-​billed for the new weight. Somehow, I was under the minimum weight so I got the lowest billing possible — which was cheaper (and in my opinion a lot safer) than any storage unit in Eugene or where I live in WA. When I first inquired about coming to pick up what was left in that last crate I was given the cost to come and empty my belongings. Rather than doing bill pay, I opted to call corporate and pay my final month plus the final expense to empty out my crate. I waa scheduled to go down in Nov but unfortunately didn’t make it until early Dec. When came to pick up my belongings, the staff was wonderful. I made my arrangements with the branch manager, Darren, who knew I was coming in from WA state. He informed me that should I go past warehouse hours, the office would still be open. As fate would have it, I was stuck in WA for an emergent situation later than planned and I arrived at the end of warehouse hours. The warehouse staff had once again opened my crate and brought out some of the larger items. They stayed late, gave me a dolly to use and offered help if needed. I was able to get an important question answered regarding where to find the nuts & bolts for my bed frame to be put together (just a note — Lile will put the hardware in a baggie and attach it to a piece of the bed frame). Unfortunately, Lile didn’t take my bed apart and I have no idea if what I found packed up as far as hardware goes is what is left after my bed is put together or if it’s the pieces to put my bed together. It took us about 30 minutes to load up. I went in the office to sign that I had picked up my belongings and verify that I had paid the final fee to do so. Darren also wrote off the pro-​rated charges for the month of Dec for me, which was helpful. The last thing I did was sign each page of my manifest and received a copy of everything. Once again, a smooth and easy transaction. I highly recommend Lile Eugene for any of your moving or long term storage of household goods. The staff is always very helpful, reliable, knowledgeable and friendly. After 5 ½ years, it’ll be strange not sending them money each month. I would certainly consider giving Lile my business again knowing how easy it is to work with them.