Kaiser Brake & Alignment

This is by far the worst automotive shop I have ever been to. They quote great prices an then gauge the hell out of you by the time they are done. It took them 3 times to get the alignment straight. They never did put the lift on an they put a big scratch on my front passenger fender that they won’t admit to. I wish I had talked to my friend a little earlier because he told me Keizer Brake an alignment had ripped him off before when he was younger an would never advise anyone to go there. I would rate this shop 1 out of 10.

Great customer service! Mel their service manager is always willing to help and usually has the repairs complete within 24 hours or less! Wouldn’t go anywhere else.

I was first told of this place, when I pulled into the Eugene Premier RV Resort, by the owner. I had been experiencing intermittent shimming on my motor-​home and needed to get it checked out. The campground manager highly recommended this place, but said he only had experience with his car. I wanted an RV shop. The shop I ended up going to, was unable to do the repair and referred me to Kaiser. I was very pleased when I drove over to see they were indeed a good sized shop and many large vehicles in the lot. I made an appointment and took it there. I dropped the RV off at 8 AM and by 10 AM I got a call from the service man. He explained the repairs, and quoted a price. He said the part was coming from Portland, but they would get it the same day. I agreed to the repair and price; excellent, by the way. When I returned to pick up my vehicle, I was told the part they needed was missing off my coach to begin with. The installed a newer unit (steering stabilizer) and even had to fabricate the mounting bracket. The repair was very reasonable and the coach runs down the road, straight as an arrow and no shimmy. I highly recommend this shop to anyone needed chassis work on larger vehicles. I will indeed return, when that time comes again. Great job!